Source pmnovelties com Communicate Communicate Sarah Clements Business

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Communicate, Communicate Sarah Clements Business Communication Instructor UA Little Rock

VS

90% Source: pmi. org

Communication in Project Management Communication Process Team Dynamics Conflict

Process of Communication

Communicate Transactionally

Source: docplayer. net/76718258 -Working-in-groups-6 -th-edition. html

Poor communication = Greater Impacts Later in the Project Life HIGH Cost & Schedule Impact Low Define Project Life Cycle Closure Source: pmi. org

Face to Face meetings Video conference, meeting Telephone conference, or voice only web conference Webinars Telephone In-person presentations PASSIVE ACTIVE Pick Communication Method Pod cast Web cast Email Intranet bulletin boards Blogs Website Project newsletter – paper based Tabletop presentation Source: 2020 projectmanagement. com

Communication in Project Management Communication Process Team Dynamics Conflict

Examine Interdependent Factors

Identify the Obstacles Between organizations Between departments within an organization Between teams within a department Within distributed teams Source: pmi. org

Define Expected Team Behaviors Treat others with dignity and respect Support and promote intra- and inter-departmental teamwork Consider the needs and impacts of your own work on others Demonstrate an ability to problem-solve and make decisions Actively seek and receive feedback for improvement Consistently share knowledge and information Source: pmi. org

Survey Team for Success

Initiate Team Discussion After Survey Impact group's effectiveness? Need improvement? Don't perform well? Communicate with each other? Source: pmi. org

Engage Virtual Team Members Time Zone Conflicts International Holidays Slang and Offensive Language Meeting Length Phone Connection Background Noises

Communication in Project Management Communication Process Team Dynamics Conflict

Think of Conflict as a Positive

Use Communication to Remove Reduce Resolve Conflict

Facilitate Conflict Resolution Fully engage in discussion Make conversation about business problem, not people Keep discussion on point Facilitate meeting: schedule and agenda Address unresolved issues off-line Update group later Address feedback proactively

Share Information Helps group perform better Set rules on sharing information Help decrease group conflict and tensions Sort through disagreements Increase group satisfaction

Pause Before Sending

Check Your Email Reply in 24 hours or less Begin with a salutation Introduce yourself Show the topic in the subject line Avoid joking or sarcasm Source: maxwideman. com

Check Your Email Make sure everything is perfect Use text lingo carefully Use "Reply All“ cautiously Keep it short Don't send negative messages via email Source: maxwideman. com

Check Your Email Avoid all caps Be careful what you write Close with a sign-off Keep a thread Take 5 to review your message Source: maxwideman. com

Add Recipients Afterwards

Communication in Project Management Communication Process Team Dynamics Conflict

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References Ashraf, M. (2016, February 25). What is the hardest part in Project Management process? [web log comments]. Retrieved from https: //specialties. bayt. com/en/specialties/q/265719/what-is-the-hardest -part-in-project-management-process/ Beebe, S. , & Masterson, J. (2012). Communicating in small groups: Principles and practices (10 th ed. ). Boston, MA: Allyn & Bacon. Di. Tullio, L. A. (2009). Expected behaviors for project team performance: road rules, not road rage. Paper presented at PMI® Global Congress 2009—North America, Orlando, FL. Newtown Square, PA: Project Management Institute. Engleberg, I. , & Wynn, D. (2010). Working in groups (5 th ed. ). Boston, MA: Allyn & Bacon. Rajkumar, S. (2010). Art of communication in project management. Paper presented at PMI® Research Conference: Defining the Future of Project Management, Washington, DC. Newtown Square, PA: Project Management Institute. Wiedman, M. (n. d. ). Advice to the project manager and team members: 15 tips on good email etiquette. Retrieved from http: //www. maxwideman. com/musings/sound_advice. htm#15_tips

Webliography 2 People: https: //adralberta. com/Blog/6716323 Dilbert: http: //pmnovelties. com/Project_Management_Humor. html Feedback: https: //marketplace. topdesk. com/feedback-solution/