SOSuite Hot SOS 3 Customer Experience Management Service

SOSuite / Hot. SOS 3 Customer Experience Management Service Optimization Amadeus Hospitality 1 January, 2018 © 2016 Amadeus IT Group and its affiliates and subsidiaries Side by Side Comparison: Housekeeping

1. Welcome Screen 2. Room List 3. Room Details, Actions, and Status Update 5. Creating Service Orders 6. On/Off Duty & Logging Out © 2016 Amadeus IT Group and its affiliates and subsidiaries 4. Additional Options 2

© 2016 Amadeus IT Group and its affiliates and subsidiaries 1. Welcome Screen

SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Room List Attendant module 4

SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Room List Welcome Message 5

© 2016 Amadeus IT Group and its affiliates and subsidiaries 2. Room List

SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Room List 7

SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Room List Rooms on hold 8

SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Room List Progress screen 9

© 2016 Amadeus IT Group and its affiliates and subsidiaries 3. Room Details, Actions, and Status Update

Room Details, Actions, and Status Update Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Details (SOSuite example unavailable) 11

Room Details, Actions, and Status Update SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Actions 12

Room Details, Actions, and Status Update SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Status update 13

Room Details, Actions, and Status Update SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Return later 14

Room Details, Actions, and Status Update SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Cleaning stopped 15

© 2016 Amadeus IT Group and its affiliates and subsidiaries 4. Additional Options

SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Additional Options Menu 17

Additional Options Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Guest wants service (SOSuite example unavailable) 18

Additional Options Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Room available to clean (SOSuite example unavailable) 19

© 2016 Amadeus IT Group and its affiliates and subsidiaries 5. Creating Service Orders

SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Creating Service Orders New 21

SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Creating Service Orders New Order Form 22

SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Creating Service Orders New Order Form 23

SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Creating Service Orders New Order Form 24

Creating Service Orders Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Additional options (SOSuite example unavailable) 25

Creating Service Orders Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries Additional options (SOSuite example unavailable) 26

© 2016 Amadeus IT Group and its affiliates and subsidiaries 6. On/Off Duty & Logging Out

SOSuite Hot. SOS 3 © 2016 Amadeus IT Group and its affiliates and subsidiaries On/Off Duty & Logging Out 28

Support Hospitality. SOSupport@amadeus. com (800) 820 -2573 Customer Experience Management Hospitality. HOPCEMTeam@amadeus. com/blog You can follow us on: Amadeus. ITgroup © 2016 Amadeus IT Group and its affiliates and subsidiaries Thank you!