Sony Global Business Services Inc SPESGBS Operations Review

Sony Global Business Services, Inc. SPE-SGBS Operations Review Meeting December 2013

Sony Global Business Services, Inc. Agenda Executive Summary. ………………………. . 3 Key Performance Indicators Summary…………. 4 Dashboard Results…………………. . 5 • IHE…………………………………. 5 • SPTI………………………………. . 14 • SPRI………………………………. . 34 12/20/2021 -- SPE Confidential 2

Sony Global Business Services, Inc. Executive Summary KPI Reporting Scope : AU IHE NZ HK CN TW SG IN PTP, RTR, QER SPTI PTP, RTR, OTC SPRI PTP, RTR, OTC JP PH RTR PTP, RTR, OTC, QER RTR PTP, OTC PTP, RTR, QER PTP, RTR, OTC RTR Out of Scope: • SPENA - Missing Month End data for Nov • Company codes - 1225 (CN-CORP, SPRI, SPTI), 5101 (JP-SPRI, SPTI, CORP, IHE), 5082 (IN-SPRI, IHE, SPTI) with the exception of Month End data Assumption: • Month End Calendar calculations take into account SGBS holidays only and NOT the holidays observed by respective territories. 12/20/2021 -- SPE Confidential 3

Sony Global Business Services, Inc. Key Performance Indicators – Summary by LOB IHE KPI Results Key Highlights: *No transaction data was available for OTC KPI SPTI KPI Results Key Highlights: SPRI KPI Results Key Highlights: 12/20/2021 -- SPE Confidential 4

Sony Global Business Services, Inc. KPI Results for Home Entertainment 12/20/2021 -- SPE Confidential 5

Sony Global Business Services, Inc. IHE KPI Scope • Included: – New Zealand (cc 5084) • PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims • RTR KPI’s – Period Close Activities, Royalty Deliverables, Inventory Packs • QER KPI - Queries – Japan – only for KPI’s where the MEC is the source data • RTR KPI’s (Month End Close Activities, Royalties, Inventory) • Excluded: – Japan (cc 5101) • PTP, OTC and QER KPI’s 12/20/2021 -- SPE Confidential 6

Sony Global Business Services, Inc. IHE KPI Results by Process – Procure To Pay Timeliness Accuracy 12/20/2021 -- SPE Confidential 7

Sony Global Business Services, Inc. IHE KPI Results by Process – Record to Report Timeliness Accuracy 12/20/2021 -- SPE Confidential 8

Sony Global Business Services, Inc. IHE KPI Results by Query Timeliness Accuracy 12/20/2021 -- SPE Confidential 9

Sony Global Business Services, Inc. IHE KPI by Territory – New Zealand Timeliness Accuracy *No data was available for the following KPI’s: Manual Payments, Royalty Reconciliations, Fixed Assets, Cash Allocation 12/20/2021 -- SPE Confidential 10

Sony Global Business Services, Inc. IHE Variance Analysis – New Zealand KPI Category Variance Explanation Root Cause & Action PTP RTR QER *No data was available for the following KPI’s: Manual Payments, Royalty Reconciliations, Fixed Assets, Cash Allocation 12/20/2021 -- SPE Confidential 11

Sony Global Business Services, Inc. IHE KPI by Territory – Japan Timeliness Accuracy *No data was available for the following KPI’s: Bank Reconciliations, Royalty Statements, Royalty Reconciliations, Fixed Assets **Company code 5101 was excluded, no data was entered for PTP, OTC and QER KPI’s 12/20/2021 -- SPE Confidential 12

Sony Global Business Services, Inc. IHE Variance Analysis – Japan KPI Category KPI Issue Root Cause & Action RTR *No data was available for the following KPI’s: Bank Reconciliations, Royalty Statements, Royalty Reconciliations, Fixed Assets **Company code 5101 was excluded, so no data was entered for PTP, OTC and QER KPI’s 12/20/2021 -- SPE Confidential 13

Sony Global Business Services, Inc. KPI Results for Sony Pictures Television 12/20/2021 -- SPE Confidential 14

Sony Global Business Services, Inc. SPTI KPI Scope • Included: – Australia (cc 5058, 5060, 5087, 5092, 5178, 5182) • PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims • RTR KPI’s – Period Close Activities • OTC KPI – Cash Allocation – Hong Kong (cc 5147, 5171, 5260, 1207, 1415, 5082) • PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims • RTR KPI’s – Period Close Activities • OTC KPI – Cash Allocation • QER KPI - Queries – Taiwan (cc 8102) • PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims • RTR KPI’s – Period Close Activities • OTC KPI – Cash Allocation • QER KPI - Queries 12/20/2021 -- SPE Confidential 15

Sony Global Business Services, Inc. SPTI KPI Scope continued – Singapore (cc 1406, 1407, 8091, 8092, 8103) • PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims • RTR KPI’s – Period Close Activities • OTC KPI – Cash Allocation – Japan (cc 5138, 5198, 5272) • PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims • RTR KPI’s – Period Close Activities • QER KPI - Queries – Philippines (cc 5317) • PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims • RTR KPI’s – Period Close Activities • OTC KPI – Cash Allocation 12/20/2021 -- SPE Confidential 16

Sony Global Business Services, Inc. SPTI KPI Scope continued • Excluded: – Company code 5101 – Japan – Company code 1225 – China – Company code 5082 - India 12/20/2021 -- SPE Confidential 17

Sony Global Business Services, Inc. SPTI KPI Results by Process – Procure to Pay 12/20/2021 -- SPE Confidential 18

Sony Global Business Services, Inc. SPTI KPI Results by Process – Record to Report 12/20/2021 -- SPE Confidential 19

Sony Global Business Services, Inc. SPTI KPI Results by Process – Order to Cash 12/20/2021 -- SPE Confidential 20

Sony Global Business Services, Inc. SPTI KPI Results by Query 12/20/2021 -- SPE Confidential 21

Sony Global Business Services, Inc. SPTI KPI by Territory – Australia Timeliness Accuracy *No data was available for the following KPI’s: Manual Payments, Royalty Deliverables, Queries 12/20/2021 -- SPE Confidential 22

Sony Global Business Services, Inc. SPTI Variance Analysis – Australia KPI Category KPI Issue Root Cause & Action PTP RTR OTC *No data was available for the following KPI’s: Manual Payments, Royalty Deliverables, Inventory, Fixed Assets, Queries 12/20/2021 -- SPE Confidential 23

Sony Global Business Services, Inc. SPTI KPI by Territory – Hong Kong Timeliness Accuracy *No data was available for the following KPI’s: Manual Payments, Bank Reconciliations, Royalty Deliverables, Inventory, Fixed Assets 12/20/2021 -- SPE Confidential 24

Sony Global Business Services, Inc. SPTI Variance Analysis – Hong KPI Category KPI Issue Root Cause & Action PTP RTR OTC QER *No data was available for the following KPI’s: Manual Payments, Bank Reconciliations, Royalty Deliverables, Inventory, Fixed Assets 12/20/2021 -- SPE Confidential 25

Sony Global Business Services, Inc. SPTI KPI by Territory – Taiwan Timeliness Accuracy *No data was available for the following KPI’s: Manual Payments, Royalty Deliverables, Inventory, Fixed Assets 12/20/2021 -- SPE Confidential 26

Sony Global Business Services, Inc. SPTI Variance Analysis – Taiwan KPI Category KPI Issue Root Cause & Action PTP RTR OTC QER *No data was available for the following KPI’s: Manual Payments, Royalty Deliverables, Inventory, Fixed Assets 12/20/2021 -- SPE Confidential 27

Sony Global Business Services, Inc. SPTI KPI by Territory – Singapore Timeliness Accuracy *No data was available for the following KPI’s: Manual Payments, Period Close Activities, Royalty Deliverables, Inventory, Fixed Assets, Queries 12/20/2021 -- SPE Confidential 28

Sony Global Business Services, Inc. SPTI Variance Analysis – Singapore KPI Category KPI Issue Root Cause & Action PTP OTC *No data was available for the following KPI’s: Manual Payments, Period Close Activities, Royalty Deliverables, Inventory, Fixed Assets, Queries 12/20/2021 -- SPE Confidential 29

Sony Global Business Services, Inc. SPTI KPI by Territory – Japan Timeliness Accuracy *No data was available for the following KPI’s: Manual Payments, Bank Reconciliation, Royalty Deliverables, Inventory, Fixed Assets, Cash Allocation 12/20/2021 -- SPE Confidential 30

Sony Global Business Services, Inc. SPTI Variance Analysis – Japan KPI Category KPI Issue Root Cause & Action PTP RTR QER *No data was available for the following KPI’s: Manual Payments, Bank Reconciliation, Royalty Deliverables, Inventory, Fixed Assets, Cash Allocation 12/20/2021 -- SPE Confidential 31

Sony Global Business Services, Inc. SPTI KPI by Territory – Philippines Timeliness Accuracy *No data was available for the following KPI’s: Manual Payments, Royalty Deliverables, Inventory, Fixed Assets, Queries 12/20/2021 -- SPE Confidential 32

Sony Global Business Services, Inc. SPTI Variance Analysis – Philippines KPI Category KPI Issue Root Cause & Action PTP RTR OTC *No data was available for the following KPI’s: Manual Payments, Royalty Deliverables, Inventory, Fixed Assets, Queries 12/20/2021 -- SPE Confidential 33

Sony Global Business Services, Inc. KPI Results for Sony Pictures Releasing 12/20/2021 -- SPE Confidential 34

Sony Global Business Services, Inc. SPRI KPI Scope • Included: – Australia (cc 5120) • PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims • RTR KPI’s – Period Close Activities, Royalty Deliverables • OTC KPI – Cash Allocation – New Zealand – only for KPI’s where the MEC is the source data • RTR KPI’s (Month End Close Activities) – India – only for KPI’s where the MEC is the source data • RTR KPI’s (Month End Close Activities) • Excluded: – India (cc 5082) 12/20/2021 -- SPE Confidential 35

Sony Global Business Services, Inc. SPRI KPI Results by Process – Procure to Pay Timeliness Accuracy 12/20/2021 -- SPE Confidential 36

Sony Global Business Services, Inc. SPRI KPI Results by Process – Record to Report Timeliness Accuracy 12/20/2021 -- SPE Confidential 37

Sony Global Business Services, Inc. SPRI KPI Results by Process – Order to Cash Timeliness Accuracy 12/20/2021 -- SPE Confidential 38

Sony Global Business Services, Inc. SPRI KPI Results by Query Timeliness Accuracy 12/20/2021 -- SPE Confidential 39

Sony Global Business Services, Inc. SPRI KPI by Territory – Australia Timeliness Accuracy *No data was available for the following KPI’s: Manual Payments, Royalty Accruals, Royalty Reconciliations, Inventory Packs, Fixed Assets, Queries 12/20/2021 -- SPE Confidential 40

Sony Global Business Services, Inc. SPRI Variance Analysis– Australia KPI Category Variance Explanation Root Cause & Action PTP RTR OTC *No data was available for the following KPI’s: Manual Payments, Royalty Accruals, Royalty Reconciliations, Inventory Packs, Fixed Assets, Queries 12/20/2021 -- SPE Confidential 41

Sony Global Business Services, Inc. SPRI KPI by Territory – New Zealand Timeliness Accuracy *No data was available for the following KPI’s: PTP KPI’s, Royalty Deliverables, Cash Allocation, Queries 12/20/2021 -- SPE Confidential 42

Sony Global Business Services, Inc. SPRI Variance Analysis – New Zealand KPI Category KPI Issue Root Cause & Action RTR *No data was available for the following KPI’s: PTP KPI’s, Royalty Deliverables, Inventory, Fixed Assets, Cash Allocation, Queries 12/20/2021 -- SPE Confidential 43

Sony Global Business Services, Inc. SPRI KPI by Territory – India Timeliness Accuracy *No data was available for the following KPI’s: PTP KPI’s, Royalty Deliverables, Inventory, Cash Allocation 12/20/2021 -- SPE Confidential 44

Sony Global Business Services, Inc. SPRI Variance Analysis – India KPI Category KPI Issue Root Cause & Action RTR QER *No data was available for the following KPI’s: PTP KPI’s, Royalty Deliverables, Inventory, Cash Allocation 12/20/2021 -- SPE Confidential 45