Sony Global Business Services Inc SGBS GBS December
Sony Global Business Services, Inc. SGBS & GBS December KPI Results Review January 2014
Sony Global Business Services, Inc. Executive Summary • Exclusions – SGBS company codes 5260, 1207, 1415, 5082, 1225, 5101 – C 2 C data was not used for SGBS dashboard calculations 1/12/2022 -- SPE Confidential 3
Sony Global Business Services, Inc. S/GBS Timeliness KPIs # Process Sub-process 1 PTP PO Invoice processing PTP-TM 02 % of PO Invoices posted on time (within 3 work days of scan date) 2 PTP non-PO Invoice processing PTP-TM 03 % of non-PO Invoices posted on time (within 3 work days of scan date) 3 PTP Payment Proposal PTP-TM 04 % of Payment Proposals processed on time (based on the schedule) 4 PTP Payment terms PTP-TM 06 % of Invoices paid within vendor payment terms 5 T&E Claims PTP-TM 08 % of T&E claims processed on time (within 5 days of receipt) 6 PTP Manual Payments PTP-TM 09 % of Manual Payments processed on time (per SLA) 7 RTR Period Close RTR-TM 01 8 Royalties Royalty Deliverables RTR-TM 02 9 Inventory Package RTR-TM 05 % of Inventory Packs submitted on time (per month end calendar) 10 Fixed Assets Transactions RTR-TM 06 % of Fixed Asset requests completed on time (per month end calendar) 11 OTC Cash application OTC-TM 03 % of Cash allocated on time (within 5 days of cash receipt) 12 Queries response QER-TM 03 % of Queries resolved on time (per SLA) 1/12/2022 Timeliness KPI % of Period Close Activities completed by due date (by RTR category, per month end calendar) % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations, per month end calendar) -- SPE Confidential 4
Sony Global Business Services, Inc. S/GBS Accuracy KPIs # Process Sub-process 1 PTP PO Invoice processing PTP-AC 02 % of PO Invoices processed accurately 2 PTP non-PO Invoice processing PTP-AC 03 % of non-PO Invoices processed accurately 3 PTP Payment Proposal PTP-AC 04 % of Payments processed accurately 4 T&E Claims PTP-AC 06 % of T&E claims processed accurately 5 PTP Manual Payments PTP-AC 07 % of Manual Payments processed accurately 6 RTR Period Close RTR-AC 01 % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 7 Royalties Royalty Deliverables RTR-AC 02 % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 8 Inventory Package RTR-AC 05 % of Inventory Packs prepared accurately 9 Fixed Assets Transactions RTR-AC 06 % of Fixed Asset requests processed accurately 10 OTC Cash Application OTC-AC 03 % of Cash applied accurately 11 Queries response QER-AC 03 % of Queries resolved accurately 1/12/2022 Accuracy KPI -- SPE Confidential 5
Sony Global Business Services, Inc. Key Performance Indicators – Summary by LOB IHE Process Procure to Pay Record to Report Order to Cash Queries SGBS GBS Target % Timeliness Accuracy Timeliness 95% 95% 82% 81% n/a 100% 92% 100% n/a 98% 78% 100% 58% 89% GBS Accuracy 100% 90% SPTI Process SGBS GBS Target % Timeliness Accuracy 91% 73% 33% 98% 100% 71% 95% 93% 100% SGBS Target % Timeliness SGBS Accuracy Procure to Pay Record to Report Order to Cash Queries 95% 95% n/a 80% 97% n/a 100% SPRI Process 1/12/2022 GBS Timeliness GBS Accuracy 98% 85% 100% 95% 94% 91% 100% n/a Order to Cash 95% 100% 81% 100% Queries 95% 93% 100% 98% 100% Procure to Pay 95% Record to Report -- SPE Confidential 6
Sony Global Business Services, Inc. Key Performance Indicators – Summary by LOB SPENA Process Procure to Pay Record to Report Order to Cash Queries SGBS Target % Timeliness 95% 95% 90% n/a 12% 83% SGBS Accuracy 90% n/a 100% 96% 2 Way. Traffic Process Procure to Pay Record to Report Order to Cash Queries GBS Target % Timeliness 95% 95% 73% n/a n/a GBS Accuracy 100% n/a n/a CORP Process Procure to Pay Record to Report Order to Cash Queries 1/12/2022 GBS Target % Timeliness 95% 95% 71% n/a 100% GBS Accuracy 100% n/a 100% -- SPE Confidential 7
Sony Global Business Services, Inc. KPI Results for Home Entertainment 1/12/2022 -- SPE Confidential 8
Sony Global Business Services, Inc. IHE KPI Results - Timeliness Target % SGBS Volume SGBS % GBS Volume GBS % % of PO Invoices posted on time 95% 223 83% 659 76% PTP-TM 03 % of non-PO Invoices posted on time 95% 115 96% 414 89% PTP-TM 04 % of Payment Proposals processed on time 95% 3 100% 27 96% PTP-TM 06 % of Invoices paid within vendor payment terms 95% 376 59% 2577 43% T&E PTP-TM 08 % of T&E claims processed on time 95% 12 75% 74 84% TCM PTP-TM 09 % of Manual Payments processed on time 95% 0 n/a RTR-TM 01 % of Period Close Activities completed by due date (by RTR category) 95% 66 76% 0 n/a Royalties RTR-TM 02 % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% 3 67% 0 n/a Inventory RTR-TM 05 % of Inventory Packs submitted on time 95% 26 100% 0 n/a Fixed Assets RTR-TM 06 % of Fixed Asset requests completed on time 95% 0 n/a 1 100% OTC-TM 03 % of Cash allocated on time 95% 0 n/a 38 58% Queries QER-TM 03 % of Queries resolved on time 95% 120 100% 61 89% Process Ref PTP-TM 02 PTP 1/12/2022 KPI -- SPE Confidential 9
Sony Global Business Services, Inc. IHE KPI Results - Accuracy Target % SGBS Volume SGBS % GBS Volume GBS % % of PO invoices processed accurately 95% 223 100% 659 100% PTP-AC 03 % of non-PO Invoices processed accurately 95% 115 100% 414 100% PTP-AC 04 % of Payments processed accurately 95% 3 67% 27 100% T&E PTP-AC 06 % of T&E Claims processed accurately 95% 12 100% 74 100% PTP-AC 07 % of Manual Payments processed accurately 95% 0 n/a 1 100% RTR-AC 01 % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% 66 100% 0 n/a Royalties RTR-AC 02 % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% 3 100% 0 n/a Inventory RTR-AC 05 % of Inventory Packs prepared accurately 95% 26 100% 0 n/a Fixed Assets RTR-AC 06 % of Fixed Asset requests processed accurately 95% 0 n/a 1 100% OTC-AC 03 % of Cash applied accurately 95% 0 n/a 38 100% Queries QER-AC 03 % of Queries resolved accurately 95% 120 98% 61 90% Process Ref PTP-AC 02 PTP 1/12/2022 KPI -- SPE Confidential 10
Sony Global Business Services, Inc. SGBS IHE KPI Results by Territory - Timeliness Process Target % NZ JP PTP % of PO Invoices posted on time 95% 83% n/a PTP % of non-PO Invoices posted on time 95% 96% n/a PTP % of Payment Proposals processed on time 95% 100% n/a PTP % of Invoices paid within vendor payment terms 95% 59% n/a T&E % of T&E claims processed on time 95% 75% n/a TCM % of Manual Payments processed on time 95% n/a RTR % of Period Close Activities completed by due date (by RTR category) 95% 86% 71% Royalties % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% 50% 100% Inventory % of Inventory Packs submitted on time 95% 100% % of Fixed Asset requests completed on time 95% n/a % of Cash allocated on time 95% n/a % of Queries resolved on time 95% 100% n/a Fixed Assets OTC Queries 1/12/2022 KPI -- SPE Confidential 11
Sony Global Business Services, Inc. SGBS IHE KPI Results by Territory - Accuracy Process KPI NZ JP PTP % of PO invoices processed accurately 95% 100% n/a PTP % of non-PO Invoices processed accurately 95% 100% n/a PTP % of Payments processed accurately 95% 100% n/a T&E % of T&E Claims processed accurately 95% 100% n/a PTP % of Manual Payments processed accurately 95% n/a RTR % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% 100% Royalties % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% 100% Inventory % of Inventory Packs prepared accurately 95% 100% 95% n/a Fixed Assets % of Fixed Asset requests processed accurately 1/12/2022 Target % OTC % of Cash applied accurately 95% n/a OTC % of Queries resolved accurately 95% 98% n/a -- SPE Confidential 12
Sony Global Business Services, Inc. SGBS IHE KPI Results by Territory - Accuracy Process KPI NZ JP PTP % of PO invoices processed accurately 95% 100% n/a PTP % of non-PO Invoices processed accurately 95% 100% n/a PTP % of Payments processed accurately 95% 100% n/a T&E % of T&E Claims processed accurately 95% 100% n/a PTP % of Manual Payments processed accurately 95% n/a RTR % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% 100% Royalties % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% 100% Inventory % of Inventory Packs prepared accurately 95% 100% 95% n/a Fixed Assets % of Fixed Asset requests processed accurately 1/12/2022 Target % OTC % of Cash applied accurately 95% n/a OTC % of Queries resolved accurately 95% 98% n/a -- SPE Confidential 13
Sony Global Business Services, Inc. GBS IHE KPI Results by Territory - Timeliness Process KPI Target % BE FR DE IT NO ES UK PTP % of PO Invoices posted on time 95% 38% 86% 81% 0% 65% 100% 71% PTP % of non-PO Invoices posted on time 95% 90% 86% 100% 79% 85% 93% 78% PTP % of Payment Proposals processed on time 95% 100% 67% 100% PTP % of Invoices paid within vendor payment terms 95% 41% 19% 16% 29% 65% 31% 76% T&E % of T&E claims processed on time 95% 0% 93% 100% n/a 76% TCM % of Manual Payments processed on time 95% n/a n/a RTR % of Period Close Activities completed by due date (by RTR category) 95% n/a n/a Royalties % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% n/a n/a Inventory % of Inventory Packs submitted on time 95% n/a n/a % of Fixed Asset requests completed on time 95% n/a 100% n/a n/a n/a % of Cash allocated on time 95% 100% 43% 17% 50% 0% 100% 75% % of Queries resolved on time 95% n/a 89% 86% 0% 100% 91% 100% Fixed Assets OTC Queries 1/12/2022 -- SPE Confidential 14
Sony Global Business Services, Inc. GBS IHE KPI Results by Territory - Accuracy Process KPI Target % BE FR DE IT NO ES UK PTP % of PO invoices processed accurately 95% 100% 100% PTP % of non-PO Invoices processed accurately 95% 100% 100% PTP % of Payments processed accurately 95% 100% 100% T&E % of T&E Claims processed accurately 95% 100% 100% n/a 100% PTP % of Manual Payments processed accurately 95% n/a 100% n/a n/a n/a RTR % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% n/a n/a Royalties % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% n/a n/a Inventory % of Inventory Packs prepared accurately 95% n/a n/a % of Fixed Asset requests processed accurately 95% n/a 100% n/a n/a n/a OTC % of Cash applied accurately 95% 100% 100% OTC % of Queries resolved accurately 95% n/a 78% 93% 100% 86% 100% Fixed Assets 1/12/2022 -- SPE Confidential 15
Sony Global Business Services, Inc. KPI Results for Sony Pictures Television 1/12/2022 -- SPE Confidential 16
Sony Global Business Services, Inc. SPTI KPI Results - Timeliness Target % SGBS Volume SGBS % GBS Volume GBS % % of PO Invoices posted on time 95% 434 97% 530 75% PTP-TM 03 % of non-PO Invoices posted on time 95% 441 92% 555 89% PTP-TM 04 % of Payment Proposals processed on time 95% 27 100% 90 89% PTP-TM 06 % of Invoices paid within vendor payment terms 95% 898 77% 1435 26% T&E PTP-TM 08 % of T&E claims processed on time 95% 251 91% 71 79% TCM PTP-TM 09 % of Manual Payments processed on time 95% 0 n/a RTR-TM 01 % of Period Close Activities completed by due date (by RTR category) 95% 288 76% 0 n/a Royalties RTR-TM 02 % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% 0 n/a Inventory RTR-TM 05 % of Inventory Packs submitted on time 95% 0 n/a Fixed Assets RTR-TM 06 % of Fixed Asset requests completed on time 95% 0 n/a OTC-TM 03 % of Cash allocated on time 95% 104 33% 225 80% Queries QER-TM 03 % of Queries resolved on time 95% 84 95% 1 100% Process Ref PTP-TM 02 PTP 1/12/2022 KPI -- SPE Confidential 17
Sony Global Business Services, Inc. SPTI KPI Results - Accuracy Target % SGBS Volume SGBS % GBS Volume GBS % % of PO invoices processed accurately 95% 434 99% 530 100% PTP-AC 03 % of non-PO Invoices processed accurately 95% 441 98% 555 100% PTP-AC 04 % of Payments processed accurately 95% 27 96% 90 89% T&E PTP-AC 06 % of T&E Claims processed accurately 95% 251 97% 71 100% PTP-AC 07 % of Manual Payments processed accurately 95% 0 n/a RTR-AC 01 % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% 288 100% 0 n/a Royalties RTR-AC 02 % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% 0 n/a Inventory RTR-AC 05 % of Inventory Packs prepared accurately 95% 0 n/a Fixed Assets RTR-AC 06 % of Fixed Asset requests processed accurately 95% 0 n/a OTC-AC 03 % of Cash applied accurately 95% 104 100% 225 100% Queries QER-AC 03 % of Queries resolved accurately 95% 84 93% 1 100% Process Ref PTP-AC 02 PTP 1/12/2022 KPI -- SPE Confidential 18
Sony Global Business Services, Inc. SGBS SPTI KPI Results by Territory - Timeliness Process KPI Target % AU HK TW SG JP PH PTP % of PO Invoices posted on time 95% 100% 56% 100% 93% PTP % of non-PO Invoices posted on time 95% 100% 97% 90% 96% 87% 100% PTP % of Payment Proposals processed on time 95% 100% 100% PTP % of Invoices paid within vendor payment terms 95% 68% 40% 92% 36% 100% 33% T&E % of T&E claims processed on time 95% 100% 80% 100% 91% 100% TCM % of Manual Payments processed on time 95% n/a n/a n/a RTR % of Period Close Activities completed by due date (by RTR category) 95% 83% 76% 81% 53% 78% 85% Royalties % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% n/a n/a n/a Inventory % of Inventory Packs submitted on time 95% n/a n/a n/a % of Fixed Asset requests completed on time 95% n/a n/a n/a % of Cash allocated on time 95% n/a 83% 6% 27% n/a 41% % of Queries resolved on time 95% 100% n/a 96% 0% Fixed Assets OTC Queries 1/12/2022 -- SPE Confidential 19
Sony Global Business Services, Inc. SGBS SPTI KPI Results by Territory - Accuracy Process KPI Target % AU HK TW SG JP PH PTP % of PO invoices processed accurately 95% 100% 99% 100% PTP % of non-PO Invoices processed accurately 95% 100% 97% 100% PTP % of Payments processed accurately 95% 100% 89% 100% T&E % of T&E Claims processed accurately 95% 100% 100% PTP % of Manual Payments processed accurately 95% n/a n/a n/a RTR % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% 100% 100% Royalties % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% n/a n/a n/a Inventory % of Inventory Packs prepared accurately 95% n/a n/a n/a % of Fixed Asset requests processed accurately 95% n/a n/a n/a OTC % of Cash applied accurately 95% n/a 100% n/a 100% OTC % of Queries resolved accurately 95% 100% 0% n/a 95% 0% Fixed Assets 1/12/2022 -- SPE Confidential 20
Sony Global Business Services, Inc. GBS SPTI KPI Results by Territory - Timeliness Process Target % FR DE HU IT ES UK PTP % of PO Invoices posted on time KPI 95% 50% 48% 71% 54% 91% 78% PTP % of non-PO Invoices posted on time 95% 85% 98% 71% 79% 93% 85% PTP % of Payment Proposals processed on time 95% 67% 93% 100% 83% 92% PTP % of Invoices paid within vendor payment terms 95% 10% 22% 55% 16% 26% 14% T&E % of T&E claims processed on time 95% 67% 71% 67% 50% 89% TCM % of Manual Payments processed on time 95% n/a n/a n/a RTR % of Period Close Activities completed by due date (by RTR category) 95% n/a n/a n/a Royalties % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% n/a n/a n/a Inventory % of Inventory Packs submitted on time 95% n/a n/a n/a % of Fixed Asset requests completed on time 95% n/a n/a n/a % of Cash allocated on time 95% 100% 81% 86% 100% 50% 84% % of Queries resolved on time 95% n/a 100% n/a n/a Fixed Assets OTC Queries 1/12/2022 -- SPE Confidential 21
Sony Global Business Services, Inc. GBS SPTI KPI Results by Territory - Accuracy Process Target % FR DE HU IT ES UK PTP % of PO invoices processed accurately 95% 100% 100% PTP % of non-PO Invoices processed accurately 95% 100% 100% PTP % of Payments processed accurately 95% 67% 93% 100% 83% 92% T&E % of T&E Claims processed accurately 95% 100% 100% PTP % of Manual Payments processed accurately 95% n/a n/a n/a RTR % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% n/a n/a n/a Royalties % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% n/a n/a n/a Inventory % of Inventory Packs prepared accurately 95% n/a n/a n/a % of Fixed Asset requests processed accurately 95% n/a n/a n/a OTC % of Cash applied accurately 95% 100% 100% OTC % of Queries resolved accurately 95% n/a 100% n/a n/a Fixed Assets 1/12/2022 KPI -- SPE Confidential 22
Sony Global Business Services, Inc. KPI Results for Sony Pictures Releasing 1/12/2022 -- SPE Confidential 23
Sony Global Business Services, Inc. SPRI KPI Results - Timeliness 1/12/2022 Target % SGBS Volume SGBS % GBS Volume GBS % % of PO Invoices posted on time 95% 166 100% 891 84% % of non-PO Invoices posted on time 95% 43 100% 708 90% PTP-TM 04 % of Payment Proposals processed on time 95% 3 100% 21 100% PTP-TM 06 % of Invoices paid within vendor payment terms 95% 227 68% 2345 54% T&E PTP-TM 08 % of T&E claims processed on time 95% 7 100% 108 82% TCM PTP-TM 09 % of Manual Payments processed on time 95% 0 n/a 1 100% RTR-TM 01 % of Period Close Activities completed by due date (by RTR category) 95% 100 87% 0 n/a Royalties RTR-TM 02 % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% 0 n/a Inventory RTR-TM 05 % of Inventory Packs submitted on time 95% 0 n/a Fixed Assets RTR-TM 06 % of Fixed Asset requests completed on time 95% 0 n/a OTC-TM 03 % of Cash allocated on time 95% 9 100% 102 81% Queries QER-TM 03 % of Queries resolved on time 95% 112 93% 48 98% Process Ref PTP-TM 02 PTP-TM 03 PTP KPI -- SPE Confidential 24
Sony Global Business Services, Inc. SPRI KPI Results - Accuracy Target % SGBS Volume SGBS % GBS Volume GBS % % of PO invoices processed accurately 95% 166 93% 891 100% PTP-AC 03 % of non-PO Invoices processed accurately 95% 43 98% 708 100% PTP-AC 04 % of Payments processed accurately 95% 3 100% 21 100% T&E PTP-AC 06 % of T&E Claims processed accurately 95% 7 100% 108 100% PTP-AC 07 % of Manual Payments processed accurately 95% 0 n/a RTR-AC 01 % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% 100% 0 n/a Royalties RTR-AC 02 % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% 0 n/a Inventory RTR-AC 05 % of Inventory Packs prepared accurately 95% 0 n/a Fixed Assets RTR-AC 06 % of Fixed Asset requests processed accurately 95% 0 n/a OTC-AC 03 % of Cash applied accurately 95% 9 100% 102 100% Queries QER-AC 03 % of Queries resolved accurately 95% 112 100% 48 100% Process Ref PTP-AC 02 PTP 1/12/2022 KPI -- SPE Confidential 25
Sony Global Business Services, Inc. SGBS SPRI KPI Results by Territory - Timeliness Process KPI Target % AU NZ IN JP PTP % of PO Invoices posted on time 95% 100% n/a n/a PTP % of non-PO Invoices posted on time 95% 100% n/a n/a PTP % of Payment Proposals processed on time 95% 100% n/a n/a PTP % of Invoices paid within vendor payment terms 95% 68% n/a n/a T&E % of T&E claims processed on time 95% 100% n/a n/a TCM % of Manual Payments processed on time 95% n/a n/a RTR % of Period Close Activities completed by due date (by RTR category) 95% 85% 100% 88% 83% Royalties % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% n/a n/a Inventory % of Inventory Packs submitted on time 95% n/a n/a % of Fixed Asset requests completed on time 95% n/a n/a % of Cash allocated on time 95% 100% n/a n/a % of Queries resolved on time 95% 29% n/a 97% n/a Fixed Assets OTC Queries 1/12/2022 -- SPE Confidential 26
Sony Global Business Services, Inc. SGBS SPRI KPI Results by Territory - Accuracy Process KPI Target % AU NZ IN JP PTP % of PO invoices processed accurately 95% 100% n/a n/a PTP % of non-PO Invoices processed accurately 95% 100% n/a n/a PTP % of Payments processed accurately 95% 100% n/a n/a T&E % of T&E Claims processed accurately 95% 100% n/a n/a PTP % of Manual Payments processed accurately 95% n/a n/a RTR % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% 100% Royalties % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% n/a n/a Inventory % of Inventory Packs prepared accurately 95% n/a n/a Fixed Assets % of Fixed Asset requests processed accurately 1/12/2022 OTC % of Cash applied accurately 95% 100% n/a n/a OTC % of Queries resolved accurately 95% 100% n/a -- SPE Confidential 27
Sony Global Business Services, Inc. GBS SPRI KPI Results by Territory - Timeliness Target % AT BE FR DE IT NO ES UK PTP % of PO Invoices posted on time 95% 100% 83% 58% 96% n/a 86% 88% PTP % of non-PO Invoices posted on time 95% 100% 84% 99% 98% 100% 50% 95% 63% PTP % of Payment Proposals processed on time 95% 100% n/a 100% PTP % of Invoices paid within vendor payment terms 95% 27% 23% 51% 31% 67% 50% 73% 65% T&E % of T&E claims processed on time 95% 100% 50% 92% 93% n/a 73% 80% TCM % of Manual Payments processed on time 95% n/a n/a 100% n/a n/a RTR % of Period Close Activities completed by due date (by RTR category) 95% n/a n/a Royalties % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% n/a n/a Inventory % of Inventory Packs submitted on time 95% n/a n/a n/a n/a % of Cash allocated on time 95% n/a 67% 97% 100% n/a 100% 69% % of Queries resolved on time 95% n/a 100% 98% n/a n/a 100% Process KPI Fixed Assets % of Fixed Asset requests completed on time OTC Queries 1/12/2022 -- SPE Confidential 28
Sony Global Business Services, Inc. GBS SPRI KPI Results by Territory – Accuracy Process Target % AT BE FR DE IT NO ES UK PTP % of PO invoices processed accurately KPI 95% 100% n/a 100% PTP % of non-PO Invoices processed accurately 95% 100% 100% PTP % of Payments processed accurately 95% 100% n/a 100% T&E % of T&E Claims processed accurately 95% 100% n/a 100% PTP % of Manual Payments processed accurately 95% n/a n/a RTR % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% n/a n/a Royalties % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% n/a n/a Inventory % of Inventory Packs prepared accurately 95% n/a n/a n/a n/a Fixed Assets % of Fixed Asset requests processed accurately OTC % of Cash applied accurately 95% n/a 100% n/a 100% OTC % of Queries resolved accurately 95% n/a 100% n/a n/a 100% 1/12/2022 -- SPE Confidential 29
Sony Global Business Services, Inc. KPI Results for SPENA 1/12/2022 -- SPE Confidential 30
Sony Global Business Services, Inc. SPENA KPI Results - Timeliness Target % SGBS Volume SGBS % % of PO Invoices posted on time 95% 151 92% PTP-TM 03 % of non-PO Invoices posted on time 95% 28 96% PTP-TM 04 % of Payment Proposals processed on time 95% 3 100% PTP-TM 06 % of Invoices paid within vendor payment terms 95% 146 49% T&E PTP-TM 08 % of T&E claims processed on time 95% 47 100% TCM PTP-TM 09 % of Manual Payments processed on time 95% 1 100% RTR-TM 01 % of Period Close Activities completed by due date (by RTR category) 95% 0 n/a Royalties RTR-TM 02 % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% 0 n/a Inventory RTR-TM 05 % of Inventory Packs submitted on time 95% 0 n/a Fixed Assets RTR-TM 06 % of Fixed Asset requests completed on time 95% 0 n/a OTC-TM 03 % of Cash allocated on time 95% 33 12% Queries QER-TM 03 % of Queries resolved on time 95% 161 83% Process Ref PTP-TM 02 PTP 1/12/2022 KPI -- SPE Confidential 31
Sony Global Business Services, Inc. SPENA KPI Results - Accuracy 1/12/2022 Target % SGBS Volume SGBS % % of PO invoices processed accurately 95% 151 99% PTP-AC 03 % of non-PO Invoices processed accurately 95% 28 96% PTP-AC 04 % of Payments processed accurately 95% 3 67% T&E PTP-AC 06 % of T&E Claims processed accurately 95% 47 98% PTP-AC 07 % of Manual Payments processed accurately 95% 0 n/a RTR-AC 01 % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% 0 n/a Royalties RTR-AC 02 % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% 0 n/a Inventory RTR-AC 05 % of Inventory Packs prepared accurately 95% 0 n/a Fixed Assets RTR-AC 06 % of Fixed Asset requests processed accurately 95% 0 n/a OTC-AC 03 % of Cash applied accurately 95% 33 100% Queries QER-AC 03 % of Queries resolved accurately 95% 161 96% Process Ref PTP-AC 02 PTP KPI -- SPE Confidential 32
Sony Global Business Services, Inc. SGBS SPENA KPI Results by Territory - Timeliness Target % SGBS Volume SG % of PO Invoices posted on time 95% 151 92% PTP-TM 03 % of non-PO Invoices posted on time 95% 28 96% PTP-TM 04 % of Payment Proposals processed on time 95% 3 100% PTP-TM 06 % of Invoices paid within vendor payment terms 95% 146 49% T&E PTP-TM 08 % of T&E claims processed on time 95% 47 100% TCM PTP-TM 09 % of Manual Payments processed on time 95% 1 100% RTR-TM 01 % of Period Close Activities completed by due date (by RTR category) 95% 0 n/a Royalties RTR-TM 02 % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% 0 n/a Inventory RTR-TM 05 % of Inventory Packs submitted on time 95% 0 n/a Fixed Assets RTR-TM 06 % of Fixed Asset requests completed on time 95% 0 n/a OTC-TM 03 % of Cash allocated on time 95% 33 12% Queries QER-TM 03 % of Queries resolved on time 95% 161 83% Process Ref PTP-TM 02 PTP 1/12/2022 KPI -- SPE Confidential 33
Sony Global Business Services, Inc. SGBS SPENA KPI Results by Territory - Accuracy 1/12/2022 Target % SGBS Volume SG % of PO invoices processed accurately 95% 151 99% PTP-AC 03 % of non-PO Invoices processed accurately 95% 28 96% PTP-AC 04 % of Payments processed accurately 95% 3 67% T&E PTP-AC 06 % of T&E Claims processed accurately 95% 47 98% PTP-AC 07 % of Manual Payments processed accurately 95% 0 n/a RTR-AC 01 % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% 0 n/a Royalties RTR-AC 02 % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% 0 n/a Inventory RTR-AC 05 % of Inventory Packs prepared accurately 95% 0 n/a Fixed Assets RTR-AC 06 % of Fixed Asset requests processed accurately 95% 0 n/a OTC-AC 03 % of Cash applied accurately 95% 33 100% Queries QER-AC 03 % of Queries resolved accurately 95% 161 96% Process Ref PTP-AC 02 PTP KPI -- SPE Confidential 34
Sony Global Business Services, Inc. KPI Results for 2 Way. Traffic 1/12/2022 -- SPE Confidential 35
Sony Global Business Services, Inc. 2 Way. Traffic KPI Results - Timeliness Target % GBS % Process Ref PTP-TM 02 % of PO Invoices posted on time 95% 22 64% PTP-TM 03 % of non-PO Invoices posted on time 95% 83 86% PTP-TM 04 % of Payment Proposals processed on time 95% 9 100% PTP-TM 06 % of Invoices paid within vendor payment terms 95% 139 34% T&E PTP-TM 08 % of T&E claims processed on time 95% 16 81% TCM PTP-TM 09 % of Manual Payments processed on time 95% 0 n/a RTR-TM 01 % of Period Close Activities completed by due date (by RTR category) 95% 0 n/a Royalties RTR-TM 02 % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% 0 n/a Inventory RTR-TM 05 % of Inventory Packs submitted on time 95% 0 n/a Fixed Assets RTR-TM 06 % of Fixed Asset requests completed on time 95% 0 n/a OTC-TM 03 % of Cash allocated on time 95% 0 n/a Queries QER-TM 03 % of Queries resolved on time 95% 0 n/a 1/12/2022 KPI GBS Volume -- SPE Confidential 36
Sony Global Business Services, Inc. 2 Way. Traffic KPI Results - Accuracy Target % SGBS % Process Ref PTP-AC 02 % of PO invoices processed accurately 95% 22 100% PTP-AC 03 % of non-PO Invoices processed accurately 95% 83 100% PTP-AC 04 % of Payments processed accurately 95% 9 100% T&E PTP-AC 06 % of T&E Claims processed accurately 95% 16 100% PTP-AC 07 % of Manual Payments processed accurately 95% 0 n/a RTR-AC 01 % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% 0 n/a Royalties RTR-AC 02 % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% 0 n/a Inventory RTR-AC 05 % of Inventory Packs prepared accurately 95% 0 n/a Fixed Assets RTR-AC 06 % of Fixed Asset requests processed accurately 95% 0 n/a OTC-AC 03 % of Cash applied accurately 95% 0 n/a Queries QER-AC 03 % of Queries resolved accurately 95% 0 n/a 1/12/2022 KPI SGBS Volume -- SPE Confidential 37
Sony Global Business Services, Inc. GBS 2 Way. Traffic KPI Results by Territory - Timeliness Process KPI NO UK PTP % of PO Invoices posted on time 95% n/a 64% PTP % of non-PO Invoices posted on time 95% 97% 78% PTP % of Payment Proposals processed on time 95% 100% PTP % of Invoices paid within vendor payment terms 95% 55% 26% T&E % of T&E claims processed on time 95% 100% 70% TCM % of Manual Payments processed on time 95% n/a RTR % of Period Close Activities completed by due date (by RTR category) 95% n/a Royalties % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% n/a Inventory % of Inventory Packs submitted on time 95% n/a n/a % of Cash allocated on time 95% n/a % of Queries resolved on time 95% n/a Fixed Assets % of Fixed Asset requests completed on time OTC Queries 1/12/2022 Target % -- SPE Confidential 38
Sony Global Business Services, Inc. GBS 2 Way. Traffic KPI Results by Territory - Accuracy Process Target % NO UK PTP % of PO invoices processed accurately 95% n/a 100% PTP % of non-PO Invoices processed accurately 95% 100% PTP % of Payments processed accurately 95% 100% T&E % of T&E Claims processed accurately 95% 100% PTP % of Manual Payments processed accurately 95% n/a RTR % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% n/a Royalties % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% n/a Inventory % of Inventory Packs prepared accurately 95% n/a % of Fixed Asset requests processed accurately 95% n/a OTC % of Cash applied accurately 95% n/a OTC % of Queries resolved accurately 95% n/a Fixed Assets 1/12/2022 KPI -- SPE Confidential 39
Sony Global Business Services, Inc. KPI Results for Corporate 1/12/2022 -- SPE Confidential 40
Sony Global Business Services, Inc. Corporate KPI Results - Timeliness Target % GBS % Process Ref PTP-TM 02 % of PO Invoices posted on time 95% 0 n/a PTP-TM 03 % of non-PO Invoices posted on time 95% 31 94% PTP-TM 04 % of Payment Proposals processed on time 95% 9 100% PTP-TM 06 % of Invoices paid within vendor payment terms 95% 36 19% T&E PTP-TM 08 % of T&E claims processed on time 95% 0 n/a TCM PTP-TM 09 % of Manual Payments processed on time 95% 0 n/a RTR-TM 01 % of Period Close Activities completed by due date (by RTR category) 95% 0 n/a Royalties RTR-TM 02 % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% 0 n/a Inventory RTR-TM 05 % of Inventory Packs submitted on time 95% 0 n/a Fixed Assets RTR-TM 06 % of Fixed Asset requests completed on time 95% 0 n/a OTC-TM 03 % of Cash allocated on time 95% 2 100% Queries QER-TM 03 % of Queries resolved on time 95% 1 100% 1/12/2022 KPI GBS Volume -- SPE Confidential 41
Sony Global Business Services, Inc. Corporate KPI Results - Accuracy Target % SGBS % Process Ref PTP-AC 02 % of PO invoices processed accurately 95% 0 n/a PTP-AC 03 % of non-PO Invoices processed accurately 95% 31 100% PTP-AC 04 % of Payments processed accurately 95% 9 100% T&E PTP-AC 06 % of T&E Claims processed accurately 95% 0 n/a PTP-AC 07 % of Manual Payments processed accurately 95% 0 n/a RTR-AC 01 % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% 0 n/a Royalties RTR-AC 02 % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% 0 n/a Inventory RTR-AC 05 % of Inventory Packs prepared accurately 95% 0 n/a Fixed Assets RTR-AC 06 % of Fixed Asset requests processed accurately 95% 0 n/a OTC-AC 03 % of Cash applied accurately 95% 2 100% Queries QER-AC 03 % of Queries resolved accurately 95% 1 100% 1/12/2022 KPI SGBS Volume -- SPE Confidential 42
Sony Global Business Services, Inc. GBS Corporate KPI Results by Territory - Timeliness Target % UK Process Ref PTP-TM 02 % of PO Invoices posted on time 95% 0 n/a PTP-TM 03 % of non-PO Invoices posted on time 95% 31 94% PTP-TM 04 % of Payment Proposals processed on time 95% 9 100% PTP-TM 06 % of Invoices paid within vendor payment terms 95% 36 19% T&E PTP-TM 08 % of T&E claims processed on time 95% 0 n/a TCM PTP-TM 09 % of Manual Payments processed on time 95% 0 n/a RTR-TM 01 % of Period Close Activities completed by due date (by RTR category) 95% 0 n/a Royalties RTR-TM 02 % of Royalty Deliverables prepared on time (by category: Statements, Accruals, Reconciliations) 95% 0 n/a Inventory RTR-TM 05 % of Inventory Packs submitted on time 95% 0 n/a Fixed Assets RTR-TM 06 % of Fixed Asset requests completed on time 95% 0 n/a OTC-TM 03 % of Cash allocated on time 95% 2 100% Queries QER-TM 03 % of Queries resolved on time 95% 1 100% 1/12/2022 KPI Current Volume -- SPE Confidential 43
Sony Global Business Services, Inc. GBS Corporate KPI Results by Territory - Accuracy Target % UK Process Ref PTP-AC 02 % of PO invoices processed accurately 95% 0 n/a PTP-AC 03 % of non-PO Invoices processed accurately 95% 31 100% PTP-AC 04 % of Payments processed accurately 95% 9 100% T&E PTP-AC 06 % of T&E Claims processed accurately 95% 0 n/a PTP-AC 07 % of Manual Payments processed accurately 95% 0 n/a RTR-AC 01 % Period Close Activities prepared accurately (by category: Journal Entries, B/S Recon, Reports, Bank Recon) 95% 0 n/a Royalties RTR-AC 02 % Royalty Deliverables prepared accurately (by category: Statements, Accruals, Reconciliations) 95% 0 n/a Inventory RTR-AC 05 % of Inventory Packs prepared accurately 95% 0 n/a Fixed Assets RTR-AC 06 % of Fixed Asset requests processed accurately 95% 0 n/a OTC-AC 03 % of Cash applied accurately 95% 2 100% Queries QER-AC 03 % of Queries resolved accurately 95% 1 100% 1/12/2022 KPI Current Volume -- SPE Confidential 44
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