Solutions that enable Health and Social Care organisations

Solutions that enable Health and Social Care organisations to make a real difference to people’s lives.

WCCIS – Wales Community Care Information System

Welsh Community Care Information System (WCCIS) An Integrated Health & Social Care Team Implementation Lucy Jones & Tracey Bell Western Bay

Aims & Objectives Aim To provide an outline of how WCCIS is being implemented within a live integrated health and social care team Objectives To provide background and context to the proof of concept project To describe the benefits emerging from the proof of concept project To demonstrate the functionality being utilised in the Bridgend CRT To identify lessons learnt and the resulting next steps

Background WCCIS provides a “Once for Wales” solution Bridgend County Borough Council 1 st implementing organisation Western Bay Optimal Model – integrated health and social care Bridgend Community Resource Team (CRT) based in Trem Y Mor: Structure Common Access Point (CAP) & Multi Disciplinary Triage (MDT) Therapies – Reablement, Occupational Therapy, Physiotherapy, Speech & Language, Dietetics Acute Clinical Team (nursing element) Social Work Assistive Technology Dementia Support Pharmacy Purpose Supporting people to remain at home Minimising unscheduled admissions to hospital Bridging the gap between inpatient/community care and supporting seamless discharges Focus on enabling and reabling individuals to remain as independent as possible

Opportunities to Explore 75% common functionality 2 Referral Types Social Care Community/Clinic Testing available functionality and evidencing suitability Pinpointing potential system improvements Identifying best practice for integrated teams Client information accessibility to all relevant staff in an integrated team

The Implementation Cycle Lessons Learnt Scoping Evaluation Planning Process Mapping Implementation Document/System Design Training Testing System Configuration

WCCIS Demonstration Dashboard used within the integrated team (SALT) Accessibility of information across Wales/Authority via Summary Screens Management of waiting lists Work-flowing via dashboard views Appointment functionality

Improved Efficiency Culture Change Information Sharing Data Security Audit Capabilities Data Quality/Standards Management Information Accessibility

National Benefits Roadmap

Lessons Learnt Resource intensive Robust, timely and appropriate governance and sign-off process Importance of training and support to manage culture change Availability of technology to support agile agenda System learning has been fed-back to Care. Works and national groups Commitment from Senior Management

Next Steps & Recommendations Scoping and extension of implementation across whole CRT Ongoing monitoring and evaluation Improved reporting and management information/data collection Enhance agile working capabilities WCCIS Mobile Application usability testing and full benefits realisation upon full roll out Further development of WCCIS by Care. Works to support integrated working

Thank You Any Questions?