Solutions for EnterpriseWide Procurement SEWP Overview SEWP in

Solutions for Enterprise-Wide Procurement (SEWP) Overview

SEWP in a Nutshell Ø SEWP: Solutions for Enterprise-Wide Procurement Ø IDIQ Vehicle for purchase of IT Product Solutions Ø Program is 18 years old – Pilot for Government. Wide Acquisition Contract (GWAC) vehicles Ø Version IV started in May 2007 - 38 Contract Holders Ø Emphasis on Customer Service (Government and Industry) Ø Extensive customer outreach and free training 2

SEWP Program Office Ø Post Contract Award Management • 4 civil servants - Program Manger - Deputy Program Manager - Financial Manager - Contract Specialist • Contractor staff of over 35 personnel • Focus on customer support Ø One Business Day Turnaround Ø Program is driven by customer input, continuous improvement and … • “Often Happy; Never Satisfied” 3

SEWP Organizational Structure Financial Manager (CS)* Deputy Program Manager (CS)* Customer Service Outreach/Business Support Contract Specialist (CS)* IT / Systems Contract Holder Relations Industry *CS= Civil Servant 4

SEWP Numbers Ø Utilized by 70 Federal Agencies, Federal Boards, etc. • Over 10, 000 procurement and technical Government personnel • 45% of users have attended a SEWP training Ø 25, 000 orders annually Ø $73, 000– Average Order Size Ø $2. 3 Billion / Year Ø Small Business Usage • 7. 2% SDVOSB • 42% Small Business 5

SEWP Business Model Ø Vision: SEWP is the premier customer-focused contract vehicle for Federal Government purchase of IT products Ø Philosophy – We do not care (quantity) – We do care (quality) – Competition for business; cooperation for program Ø SEWP Program Office is Contract Holder Neutral – No recommendations • Except: General recommendations for Groups • Past Performance information – No preferential treatment - FIFO 6

Customer Service Ø We feel we are “The Best” • Named “King of the Contracts” in 2009 • Named the “Gold Standard” for Customer Service in Government in 2009 Ø Why? • We listen • We respond • We act Ø Entire staff = Customer Service 7

Who Can Order Ø Any Federal Government Agency Ø Any Authorized Federal Contractor • Authorized for specific contracts / agencies – Current authorized list on-line • Only support service contractors with specific guidelines – Details on Ordering Information page • Orders not processed until letter received and accepted Ø No State / Local Government 8

SEWP Catalog Ø SEWP is ‘Catalog by Request’ not ‘Request by Catalog’ • RFQ tool available on-line • No traditional searchable catalog • Quotes are verified that items are on contract and properly priced Ø Dynamic catalog • Items added to contract based on customer requests • Contract Holder requests to add products are reviewed and either approved or denied within 2 to 4 hours • On-Line Contract Database of Record 9

What sets SEWP Apart Ø Program Office – PM / Co. TR involved in acquisition cycle Ø Customer Service Ø Tracking and Communication Ø Issue resolution Ø Low Price Ø Small Business (21 of 38 Contract Holders) Ø On-line Tool Set 10

What sets SEWP Apart Ø Tools for Contract Holders Ø Free On-site Training and robust outreach Ø New Product Availability Ø Scope oversight Ø Speed: Everything is handled in one business day. Ø Low fee plus cap 11

Who Has Ordered Ø Top 10 Agencies 1. Department of Veterans Affairs 2. Department of Defense 3. Department of Justice 4. NASA 5. Social Security Administration 6. Department of Health and Human Services 7. Department of Treasury 8. Department of State 9. Department of Commerce 10. Department of the Interior *Every Federal Agency has at least placed 1 order through SEWP* 12

Manufacturer’s Role & Other Opportunities

CHRM (Contract Holder Relationship Manager) Role ØC. H. R. M. (Pronounced Charm)- Al Marshall • Deputy C. H. R. M. – George Nicol ØRole/Responsibility • Liaison between SEWP Program Management Office (PMO) and Contract Holders / Industry • Track CH Program Performance • Industry Events - Industry Forum - Sales Training - Manufacturer Training • Report and Tracking - Contract Holder Only Page 14

Products in Scope ØIT Hardware: Computers / Networks / Accessories / etc. ØSoftware • Includes Software as a Service (Saa. S) ØPeripherals and Associated Equipment: Printers / Fax / Supplies ØAudio Visual / Conferencing ØCloud Computing / Virtual Storage / Virtual Computing 15

Services in Scope (No Limitation) ØMaintenance / Warranty • Can be on–site if clearly maintenance functions ØSite Planning ØInstallation: Hardware / Cabling / Software / etc. ØProduct Training • Must be directly related to a Product 16

Services Limited in Scope ØLabor Support Services (e. g. Operational Support) ØSoftware Development ØLimits: • 10% Rule • Rule of thumb – limited to 3 months unless justified ØOptions: • Group E non-competed 8(a) set-asides (limited in size) • GSA Alliant, NIH CIO-SP or other support service contracts 17

Never in Scope Ø Just because it has a chip, it is not always IT Ø Medical Equipment Ø Military Equipment Ø Buildings Ø Wheels / Engines / Propellers Ø Fire Suppression (unless self-contained) Ø Sensors: Smoke / Gunshot / etc. Ø Office Furniture: Chairs / Desks / etc. 18

Contract Holder Groups 4 Competed Groups • Group A: OEMs and Value Added Resellers (VARs) 9 Contract Holders • Group B: SDVOSB Set-asides VARs 6 Contract Holders • Group C: Small Business Set-asides VARs 12 Contract Holders • Group D: Non-Set-aside VARs 15 Contract Holders 19

Group A Computer System OEMs and Value Added Resellers Alliance IT* 8(a)/Woman Owned Dell Force 3 Small/Minority. Owned Four Points SDVOSB HP IBM PCMall / GMR SGI UNISYS *Novated from James River Technical 20

Group B: SDVOSB Set-Aside Service Disabled Veteran-Owned Small Business Value Added Resellers Alvarez Associates SDVOSB 21 Fed. Store SDVOSB Microtech LLC SDVOSB 8(a) i 3 SDVOSB Three Wire SDVOSB Thundercat SDVOSB

Group C: Small Business Set-Aside Value Added Resellers Blue Tech Small / 8(a) / Woman-Owned / Hubzone 22 Counter. Trade Products Small / 8(a) / Woman-Owned FCN Small / Woman-Owned GC Micro Small / Woman-Owned Intelligent Decisions Small / Minority-Owned i. Gov Small immix. Group Small Merlin Small / 8(a) / Veteran-Owned River Small Sword and Shield Small / Veteran-Owned Technica Small / Veteran-Owned TKC Integration Small / 8(a) / Alaskan Native Co.

Group D: Full and Open Value Added Resellers Best Buy CDW-G Counter. Trade Products (also Group C) Small 8(a) / Woman. Owned (also Group C) Small Data. Line Emtec Gov. Connection GTSI immix. Group Iron Bow Lanier/Ricoh (Printer OEM) PCMall / GMRI 23 Presidio Soft. Choice (also Group A)

SEWP by the Numbers 24 38 Competed Prime Contractors; 21 Small Businesses 7 SDVOSB, 6 8(a)’s 1, 500, 00 0+ IT products (SEWP IV as of Nov. ‘ 10) 3300+ Manufacturers (SEWP IV as of 7 Year Contracts (through April 2014) Nov. ‘ 10)

Fair Opportunity ØFair Opportunity MUST BE provided within a Group • Opportunity may be provided across multiple Groups ØFair Opportunity Applies to any Multi-award Order • FAR 16. 505(b) • Process for Fair Opportunity (per FAR) is at CO’s Discretion ØSEWP Web Tools Provide Assistance • Locate manufacturers on contract: - SEWP Manufacturer Lookup Tool • Provide Fair Opportunity: - SEWP RFQ tool is the only RECOMMENDED method 25

SEWP Training & Outreach Ø On-site Training on Contracts, SEWP Program, and Tools • Provided 81 Trainings to 16 Agencies in FY ‘ 10 • Training Video (More than 4500 viewers) ØAttended 19 Conferences in FY ’ 10 ØAnnual Conference: San Diego, CA: April 12 -14, 2011 • Keynote by Dan Gordon (OMB) ØFederal Acquisition Summit sponsored by SEWP (April 2011) ØGWAC Council Participation ØStrategically Aligned with Open. Group, NCMA, AFCEA, ACT / I ØDC Regional Training 26

5 Ways Industry Is Involved Ø Win a SEWP Prime Contract Ø 8(a) Set-asides Ø Place Products Under Existing Contracts Ø Act as a “sales agent” Ø Purchase from Existing Contracts 27

Win a SEWP Prime Contract Ø SEWP IV contracts will end in April 2014 • Although distant, get your ducks in a row early • Work with SEWP IV Contract Holders Ø Long, costly process • Full & Open Competition • Formal Source Evaluation Board (SEB) procedures • Extensive requirements • Strong competition • No guarantees (winners and losers) Ø Check NASA website for NASA Contract Opportunities • NASA Acquisition Information Service (http: //www. nasa. gov/about/business/index. html) 28

Non-Competed 8(a) Set-Aside Ø Non-Competed 8(a) Set-aside Contracts • Primarily product based services • Complement Prime (competed) contracts • Limited to $4 million per contract • Current set-asides have been selected and/or awarded - No plans to add to the list in SEWP IV (until 2014) Ø Set-Aside selection based upon: • Government recommendations • Company capabilities as they relate to SEWP scope • Geographic coverage 29

Place Products Under Existing Contracts Ø “Manufacturer” of IT products / solutions • Work with one or more Prime Vendors to request product addition - Business case is negotiated between Prime and manufacturer • A Prime Vendor must first request acceptance of manufacturer - Check is made by SEWP to ensure products in scope • After a manufacturer is accepted - any Prime may add products from the manufacturer - products added through Technology Refreshment process Ø Authorized reseller information may be provided by manufacturer only 30

Act as a Sales Agent Ø Some Primes (OEMs) authorize resellers to be a sales agent for their SEWP contract • Agent DOES NOT have a SEWP contract • Orders remain between Government agency and Prime Contract Holder • Compensation agreement between Contract Holder and “sales agent” reseller -CLIN Cost must not increase -No fee can be charged 31

Purchase from Existing Contracts Ø Authorized Support Service Contractors may Utilize SEWP Contracts as Part of Their Government Contract • Authorization Letter from Support Service Contractor’s CO (Contracting Officer) -Authorization required on an individual support service contract basis • Appropriate FAR 51 requirements must be met • List of Authorized Support Service Contractors available on SEWP website 32

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