Solutions for Enterprise Wide Procurement SEWP Contract Holder

Solutions for Enterprise Wide Procurement (SEWP) Contract Holder Sales Training Version 09 -29 -2010 -OSB

Agenda I. Introductions II. SEWP Overview III. Web IV. Q&A V. Conclusion 2

KEY TERMS § SEWP: Solutions for Enterprise Wide Procurement § GWAC: Government-Wide Acquisition Contract § Contract Holder: a company that was awarded a SEWP Contract § Provider: A company who is the originator of one or more in scope products and/or services on at least one SEWP Contract § Distributor: A company that supplies products or services to a contract holder to sell through it’s contract, but is not the originating company § Issuing Agency: The Government Agency that issued an order against a SEWP Contract § Ship-to-Agency: Agency that will receive the order 3

What is SEWP? SEWP • Multi-award suite of contracts • • 140+ Contract Holders / 108 small businesses Government-Wide Acquisition Contract (GWAC) Authorized by OMB Utilized by every Government Agency • Contract Vehicle for ICT (Information and Communication Technology) and Audio/Visual Solutions • Program Management Office (PMO) to provide support and information throughout the Acquisition Process 4

What can be procured through SEWP? In-Scope Categories Examples of In-Scope Products & Services Information Technology & Networking Computer Hardware, Tablets Network Appliances: Routers, Modems, VOIP Storage Security Software & Cloud Software Virtualization and Cloud Computing Xaa. S (e. g. Saa. S=Storage as a Service) Mobility & Communications Telecommunication Devices and Services Supporting Technology Scanners, Printers, Copiers, Shredders Associated Supplies and Accessories Sensors Health IT AV/Conferencing A/V Equipment and Accessories TVs, Display Monitors, Projectors and Screens Services Maintenance / Warranty Site Planning / Installation / Cabling Product Based Training Product Based Engineering Services 5

What makes SEWP Hot? • SPEED: Products/Solutions are added, orders or processed and all inquires responded to within 1 day! • CUSTOMER SERVICE: Staff is always available to assist with any issue and walk through all process • LOW FEE & PRICES: Product prices are consistently lower due to contract setup and internal competition • TRACKING & COMMUNICATION: Tracking of all orders through delivery and provides feedback to contract holders and customer throughout process. • REPORTING: Customizable Agency CIO reports on what their Agency is ordering • ONLINE TOOLS: Easy to use tools available 24 x 7 6

SEWP V Figures: December 1, 2019 • 146, 406 orders placed • $21. 2 B value of orders • $145 K avg. order Ø Small Business Usage All Small SDVOSB HUBZone EDWOSB 81% 29% 11% 9% 25% 7

SEWP V Top Issuing Agencies: December 1, 2019 Agency Total Amount # Orders Department of Defense Department of Veterans Affairs Department of Justice Department of the Treasury Department of State Department of Commerce Department of Health & Human Services Department of Interior National Aeronautics and Space Administration Department of Agriculture § Next 5: § Department of Energy § Department of Homeland Security § General Services Administration § Securities and Exchange Commission § Executive Office of the President *78 Cabinet-level and Independent Agencies have utilized SEWP V $7. 55 B 3. 51 B 1. 76 B 1. 44 B 918 M 835 M 738 M 640 M 485 M 472 M 26560 14860 9290 3810 7600 13860 3560 27560 16020 7310

Dynamic Availability ‘Catalog by Request’ not ‘Request by Catalog’ Ø Thousands of Providers Ø Cisco, Net. App, Microsoft, Oracle, etc. Ø New providers added daily Ø Millions of Unique Products & Product Based Services Ø Items added daily to contract based on customer requests Ø On-line contract database of record Ø Quotes and orders are verified against contract catalog 9

Static Views Ø Market Research Tool (MRT) combines ‘Search’ of current offerings with RFI to request new products/services Ø Quote Request Tool includes options for Request for Information (RFI), Market Research Request (MRR) or Request for Quote (RFQ) Ø Delivery Order With Options (DOWO) Ø An order awarded for recurring product/service needs, with options to purchase from the same quote/initial order for a defined period of time Ø Agency Catalogs Ø Snapshot of product availability and pricing based on agency requirements 10

Supply Chain Risk Management Levels of Provider designation: Manufacturer Authorized / Approved Reseller - All provider items Authorized Reseller - Subset of provider items Authorized Reseller - One Item / One Time Unidentified or unknown source 11

Types of SEWP Requests Request-For-Information(RFI): • Can be general in nature (i. e. Is anyone able to provide quotes on supercomputers? ) • Response can include items not yet on SEWP contract but within scope and planned to be added to the SEWP contract(verification file not required) • Default response time – 5 business days Request-For-Quote(RFQ): • Specific requirements • Response may only include items on contract at the time the quote is issued • If not able to fully respond, then you are not to provide a response unless partial quoting has been permitted by the customer • A verification file must be included in the response Market Research Request(MRR): • Should be specific requirements • Response may only include items on contract at the time the quote is issued • If not able to fully respond, then you are not to provide a response unless partial quoting has been permitted by the customer • A verification file must be included in the response Request for Agency Catalog(RFAC): • Reoccurring Agency Requirement • Response must include items on contract • Customer is encouraged to select multiple participants • SEWP will work with Agency to develop order site • No official award documentation 12

SEWP Contract Structure Overall Ø All SEWP Contracts have same scope Ø Group A must be solicited separately from the other Groups Group A Ø NAICS Code 334111 Ø Available set-asides: • WOSB • EDWOSB • Small Business Groups B/C/D Ø NAICS Code 541519 Ø Available set-asides: • • • 07/17/19 HUBZone SDVOSB WOSB EDWOSB Small Business

Pricing Contract Price • Contractual Processes set pricing including: • Must be less than Contract Holder’s GSA Price • Must be comparable to other contracts Quoted Price • Consolidation and internal competition maximizes price discounts • Product prices may be negotiated and/or questioned Fair and reasonable pricing set at contract level • All products • All fixed price services Labor price reasonableness determined by initiator • Level of effort • Labor Category • Labor hours 14

Technology Refresh (TR) • sewpvtr@sewp. nasa. gov • Add and Remove and update products on your contract • Daily Allowance • Keep TRs to a minimum preferably 1 a day – consolidate as much as possible • 10 Provider TRs – 5, 000 CLIN Maximum • 2 during business hours 7 AM – 6 PM M-F, all others during nonbusiness hours • CLIN list from one Provider (i. e. Cisco, Net. App, Oracle, etc. ) • Provider part number MUST be the OEM part number without alteration • CTOs / BTOs must have the OEM base part number • Each CLIN must meet 3 requirements: ü In Scope ü Properly Priced ü Adequately Described 15

Variable Priced Line Items & Fee Ø All Line Items on SEWP have a Maximum Catalog Price, except: 3 Variable Priced CLINS • CREDIT-Z: For Credits • TRAVEL-Z: For Travel in support of in-scope services (must follow GSA Travel pricing and regulations) • DELIVERY-Z: For Delivery and Shipping costs All Orders 0. 34% Effective October 1, 2020 16

Quoting • All responses to requests from the SEWP Quote Request Tool shall be through CHOP quote tool. • Quotes may not under any circumstances be emailed directly to customer. • All CLINs MUST be on contract to respond to RFQs and MRRs • Verification File must be included with all quotes(. txt file) • Sample: CLIN|Price|Quantity • If verification file does not pass, quote does not pass • The CLINs and prices in the verification file must exactly match the quote • Accurate date should be visibly displayed on all quotes ü Valid Period ü Delivery Date Customer Communication • Question & Answer • Would Quote • Plan to Quote 17

Quote Verification File ØVerifies items are on contract / within scope ØVerifies quoted price is at or below contract price ØSupply Chain – Level of Provider Authorization • Authorized/Approved reseller* (verified with OEM) • Uses a Third Party (not the OEM) to verify the transaction is legitimate • Unverified relationship *Authorized/Approved Resellers are defined as: A reseller who is known by the OEM and the OEM has verified that a Government purchase from that reseller is considered to be legitimate / authorized. ØTrade Agreements Act (TAA) • Compliant • Not Compliant (may require exception under FAR 25. 401) • Not Applicable ØEPEAT (Electronic Product Environmental Assessment Tool) compliance 18

Post-Award Guidance FAR 16. 505 Ø SEWP PMO notifies Contract Holders when order is awarded • SEWP PMO does not divulge awardee or award information Ø ORDERS LESS THAN $5. 5 MILLION • Post-award debriefs and award notification are at the Issuing Agency’s discretion • Quote Request Tool includes optional Award Notification function Ø ORDERS OF $5. 5 MILLION OR MORE • Post-award debriefs shall be provided upon request • Contracting Officer shall notify unsuccessful bidders Ø PROTESTS (FAR 16. 505(A)(10): NO PROTEST UNDER SUBPART 33. 1; EXCEPT • Protests that the order increases the scope, period, or maximum value of the contract • Orders over $10 Million for agencies other than NASA, DOD, USCG • Orders over $25 Million for NASA, DOD, USCG 19

Communication • Interactions with NASA SEWP Program Office: • Your Company’s Program Manager is the central Point of Contact for all things SEWP • All communication with the NASA SEWP Program Office must include and be cleared by your Program Manager • Interactions with Government Customers • Communications must be professional and business-like • If the customer needs assistance provide them the SEWP help email and phone number: help@sewp. nasa. gov / 301 -286 -1478 • Performance including Communications is taken seriously and tracked and reported on by NASA SEWP 20

Program Performance ØTrack day-to-day performance of Contract Holders ØNot Past Performance(CPARS) ØRatings done on a rolling three(3) month review Strike • A minor violation of the SEWP policies and procedures. *Different for each category* Downgrade • Results from cumulative strikes, or an egregious violation that results in an immediate drop in color 21

Program Performance Categories Customer Satisfaction Responsiveness to customers and quality of products and services provided Information Distribution Accuracy of information provided by contract holder to customers regarding SEWP Contract Adherence Adhering to all SEWP contractual and program policies and procedures Reports Accuracy and timeliness of reports submitted to SEWP office Delivery Meeting agreed upon delivery dates and timeliness of requesting to extend dates 22

What NOT To Do • Provide quote for RFQ issued through the tool outside the tool. • Overpromise and Under deliver. • Provide false or misleading information to customer. • If the customer brings an opportunity to SEWP do not direct to other contracts unless not in Scope. • Badger customers 23

Resources • Your Program Manager • Contract Holder User Manual (CHUM)- SEWPs Dayto-Day process and guidelines to follow • Video with the Customer view of the RFQ • Frequently Asked Questions http: //www. sewp. nasa. gov 24

CHRM Role and Functions • Contract Holder Help Desk E-mail chhelp@sewp. nasa. gov Phone 301 -286 -4555 • Contract Holder Training • Program • Sales • Program Manager(PM) Meetings • Industry Forums • Provider (Manufacturer) Training • Contract Holder User Manual 25

Keys to Success • Government customer is your primary focus • Do not over-promise or under-perform • Keep your Program Manager informed of issues • SEWP Processes are in place for a reason • Performance tied to following those processes • Respond to Request for Quotes and Information (RFQ/RFI) 26

SEWP Customer Care Contacts Web E-mail www. sewp. nasa. gov 24 x 7 x 365 Help@sewp. nasa. gov Get responses within 1 business day Helpline 301 -286 -1478 Mon–Fri, 7: 30 AM– 6: 00 PM ET Fax 301 -286 -0317 Fax orders E-mail Orders sewporders@sewp. nasa. gov E-mail orders Mail 10210 Greenbelt Road, Suite 200, Greenbelt, MD 20771 Find Us NASA SEWP Follow SEWP @NASASEWP Group: NASA SEWP GWAC 27

SEWP Website Overview I. II. III. Contract Information Contract Holder Information I. CH Individual Page II. Program Manager Page III. Program Performance Customer Tool Demo I. Provider Tool II. MRT III. QRT to create an RFQ / MRR / RFI “Easy as Duck Soup” 28

Additional SEWP Information (Backup Slides) 29

SEWP from Start Finish Customer Identifies Requirements. Customer is notified that contract Holder has provided quote. Customer makes best value determination based on quotes received. Customer Issues RFQ/RFI/MRR via Quote request Tool. Contract Holder posts quote for the Requests. Customer submits award documentation to SEWP Office sends notification to contract holder that customer has issued Request. SEWP Office Approves TR and send Approval Notification to Contract Holder. SEWP process order assigns SEWP Tracking Number(STN) and sends to contract Holder. Contract Holder Reviews RFQ requirements and determines its ability to respond. Contract Holder adds products to contract Via Technology Refresh(TR) to meet requested requirements. Contract Holder fulfills order. 30

Order Process Send orders to: Customer or Contract Holder Submits order to SEWP Program sewporders@sewp. nasa. gov SEWP Program Enters order information into SEWP database. Order is sent to Contract Holder Continuous communication and tracking throughout entire process Contract Holder acknowledges receipt of order. Contract Holder begins fulfilment of the order 31

What else can be procured through SEWP V? Ø Computer Hardware • Tablets, Laptops, Embedded Systems • Desktops, Servers, Supercomputers • Peripherals and Accessories: Monitors, Keyboards, Cables, etc. • Computer Carts, Racks and Enclosures • Computer Cards / Boards Networking and Communications Ø • Network Appliances • Network Connectivity: Routers, Modems, etc. • Telecommunication Devices • Wireless Networking • Cables and Accessories Ø Ø Ø Security Hardware Ø Ø Storage Hardware • Backup and Recovery • DVD, CD, Tape and Digital Systems and Supplies • Disk Systems • Network Based Storage • Storage Accessories AV/Conferencing • AV Equipment and Accessories • Cameras, Display Monitors, Consoles, etc. • Accessories including privacy screens and camera accessories • Video and Tele-conferencing • Speakers, Microphones, Theater and Music Systems, Lighting • TV, Projectors and Screens • Visualization Systems • • • Control and Authentication Devices Forensic Systems Computer Anti-Theft Hardware Security Appliances Surveillance Systems Sensors • • Scanners, Barcodes, RFID Devices Cooling Systems Ø Digital Devices; e. g. Calculators • GPS Remote Management Printers, Copiers, Fax Machines, Shredders • • Associated Supplies Supporting Hardware Specialized Hardware • Notification Systems associated with Computer Facility • Asset Management Systems • Computer Room Monitoring • Health IT Ø • Maintenance / Warranty / Help desk support • Installation of in-scope Products • Site Planning; e. g. determining required products • Product Based Training • Product Based Engineering Services Ø Note: Must be related to an IT / AV system Power Conditioning Uninterrupted Power Supply, Batteries, etc. Cables, Components, etc. Software and Virtualization Commercial software packages of any variety Software As A Service Cloud Computing • Virtual Storage Services Limited In Scope Submit SOW for scope review for these services: • Software development • On-site operational labor • Consulting (unless part of in scope services) • Staff Augmentation Ø Electrical • • Services Fully In Scope Ø If uncertain: • Stop • Send SOW (Statement of Work), BOM (Bill of Materials), and/or Requirements Statement to help@sewp. nasa. gov • SEWP will review and get back with any scope issues 32

Scope: What You Cannot Buy PRODUCTS SERVICES • Mobile Data Collection • Software Development Devices • General Support Services • Wheels, Engines • Consulting • Non-IT Health Devices • Fire Suppression Systems/ Maintenance • Military Technology (if outside the scope listed previously) • Office Furniture 33

Group A: OEM / Full & Open • Abba Technologies • Emergent • PCMG • ACE Computers • Force 3 • Petro. Sys Solutions (PSI) • Alliance Technology Group • General Dynamics One Source • SEWP Solutions • Better Direct SHI International Corporation • Silicon Graphics Federal (SGI) • • • Global Technology Resources • (GTRI) • Carahsoft Technology • Hewlett Packard (HP) Corporation • • IBM Corporation CDW Government (CDWG) • Counter Trade Products (CTP) • IMMIX Group Sterling Computers Corporation Transource Services Corporation • Dell Federal Systems • Intelligent Decisions (ID) • Unicom Government • Direct Systems Support (DSS) • JUNOVenture • Unisys Corporation • DLT Solutions • KOI Computer • World Wide Technology (WWT) • DRS Technologies • Merlin International • Zones, Inc. • Dynamic Systems • NCS Technologies 34

Group B(1): Hub. Zone • 4 Star Technologies • Gov. Smart • Akira Technologies • MVS • Anacapa Micro Products • Nex. Tech Solutions • BAHFed Corporation • OGIS Communications Group • Better Direct • Panamerica Computers • Blue Tech • West. Wind Computer Products • Fed. Biz IT Solutions • Wild. Flower International 35

Group B(2): SDVOSB • AATD, LLC • i 3 Federal • Alpha Six Corporation • ISSTSPi • Techanax • Alvarez & Associates • Kpaul Properties • Three. Wire Systems • Cutting Edge Technologies & Solutions (CETECHS) • Minburn Technology Group • Thundercat • MNQ Business Solutions • V 3 Gate • NAMTEK Corporation • Veteran Information Technologies (VIT) • Cynergy Professional Systems • Epoch Concepts • Fed. Store Corporation • Four Points Technology • Gov Acquisition (Gov. Acq) • Phoenix Data Security Corporation • Red. Hawk IT Solutions • Video & Telecommunications (VTI) • Regan Technologies • Vigilant Technologies 36

Group C: Small Businesses • Optivor Technologies • A&T Marketing • DASNet Corporation • Petrosys Solutions (PSI) • Abba Technologies • DH Technologies • Phoenix Data Security • ABM Federal Sales • Di. Sys Solutions • Red. Hawk IT Solutions • Accelera Solutions • Dynamic Computer Corporation • Red River Computer Co. • ACE Technology Partners • Dynamic Systems • Advanced Computer Concepts • Enterprise Technology Solutions (ETSI) • Seeds of Genius • Spectrum Systems • Affigent • FCN • Sterling Computers Corporation • Akira Technologies • Federal Tech Solutions (FTSI) • Storsoft Technology Corporation • Alliance Technology Group • Fed. Store Corporation • Strategic Communications • Alpha Six Corporation • Four Points Technology • Swish Data Corporation • Alvarez & Associates • Four • Sword and Shield Enterprise Security • GC Micro • American Wordata (AWData) (SSES) • GMC Tek • Anacapa Micro Products • Sysorex Government Services • Government Acquisitions (GAI) • AS Global Corporation • Technology Solutions Provider (TSPi) • Gov. Place • Better Direct • Thundercat • HMS Technologies • Blue Tech • Integration Technologies Group (ITG) • Transource Services Corporation • Capital Supply • Knowledge Information Solutions (KIS) • Tribalco • Carolina Advanced Digital (CAD) • Unistar-Sparco Computers • Lyme Computer Solutions (LCS) • Cartridge Technologies (CTI) • VAE • M&A Technology • Chandler Automated Systems • Victory Global Solutions • M 2 Technology • Coast to Coast Computer Products • Video & Telecommunications (VTI) • Computer Marketing Associates (CMA) • MA Federal • Convergence Technology Consulting • Marshall Communications Corporation • Walker and Associates • Wildflower International • MCP Computer Products (CTC) • Copper River Information Technology • Mercom • NCS Technologies • Counter. Trade Products (CTP) • New Tech Solutions (NTS) • CSP Enterprises • Norseman Defense Technologies • Cynergy Professional Systems 37

Group D: VARs / Full & Open • Accessagility • Emergent • PCMG • Advanced Computer Concepts (ACC) • Force 3 • Presidio Networked Solutions • Affigent • General Dynamics One Source (GD) • Red River Computer • All Points Logistics • Global Technology Resources (GTRI) • SMS Data Products Group (SMS) • AT&T Government Solutions • Blue Tech • Carahsoft Technology Corporation • CDW Government (CDWG) • Gov. Connection • Softchoice • Gov. Place • Sterling Computers Corporation • Hyperion • Strategic Communications • IMMIX Group • Technica Corporation • Connected Workplace Solutions • (CWPS) • • Copper River Information • Technology • • Counter. Trade Products (CTP) Insight Public Sector Intelligent Decisions (ID) Iron Bow Technologies JUNOVenture • D&S Consultants (DSCI) • Micro. Technologies • Di. SYS Solutions (DSI) • Namtek Corporation • DLT Solutions • Northern Technologies Group (NTG) • DRS Technologies • SHI International Corporation • Technology Integration Group (TIG) • Tribalco • Unicom Government (UGI) • Unisys Corporation • VT Milcom • Walker and Associates • World Wide Technology (WWT) 38

Group D: VARs / Full & Open • Accessagility • Emergent • PCMG • Advanced Computer Concepts (ACC) • Force 3 • Presidio Networked Solutions • Affigent • General Dynamics One Source (GD) • Red River Computer Co. • All Points Logistics • Global Technology Resources (GTRI) • SMS Data Products Group (SMS) • AT&T Government Solutions • Blue Tech • Carahsoft Technology Corporation • CDW Government (CDWG) • SHI International Corporation • Gov. Connection • Softchoice • Gov. Place • Sterling Computers Corporation • Hyperion • Strategic Communications • IMMIX Group • Technica Corporation • Connected Workplace Solutions • (CWPS) • • Copper River Information • • Technology • • Counter. Trade Products (CTP) • • D&S Consultants (DSCI) • • Di. SYS Solutions (DSI) • • DLT Solutions Insight Public Sector Intelligent Decisions (ID) Iron Bow Technologies JUNOVenture Micro. Technologies Namtek Corporation Northern Technologies Group (NTG) • Technology Integration Group (TIG) • Tribalco • Unicom Government (UGI) • Unisys Corporation • VT Milcom • Walker and Associates • World Wide Technology (WWT) • DRS Technologies 39