Software Subscription Support IBM How to use this

Software Subscription & Support IBM How to use this PPT @ events • Choose slide 2, 3 or 4 to suit the audience • • Slide 5 gives the overview of the renewal process • • • Slide 2 gives an overview of S&S which is meant for generic audience Slide 3 is ideal for managers/business decision makers Slide 4 is for technical audience This slide clears the doubts if any, about the process of renewal Please check the relevance of this process in your IOT/GMT before including it in the event The objective of slide 6 is to make the audience familiar with your localized S&S page. • Follow the example given at slide 6 and provide a similar screenshot of your country’s S&S page (or) the major link from where clients could find the page Delete this slide after reading 1 © 2011 IBM Corporation

IBM Software Subscription & Support Every year IBM delivers new technology in software upgrades to help our customers succeed. These upgrades and high quality technical support are available at no additional charge to clients who have active Subscription & Support. What do you get with Subscription & Support? Why you should renew? New product releases & upgrades Ensure that the software that runs your business is up to date Custom e-notifications for product upgrades and support alerts Stay ahead of the competition by using the upgrades that impact business 24 x 7 voice technical support for severity 1 issues Provide increasing value to your customers Voice support in local languages Access expert professionals for quick and efficient problem resolution around the clock Online tools & web support Leverage IBM’s world-class Technical Support backed by more than 60 laboratories and over 5, 000 dedicated software support specialists worldwide Each year IBM delivers hundreds of enhanced products and invests billions of dollars on software research and development 2 © 2011 IBM Corporation

IBM Software Subscription & Support Get maximum value from your IBM Software Investment via Subscription & Support IBM Software Subscription and Support: § Provides you and your team with access to capability and code enhancements throughout the entire product lifecycle § Can accelerate productivity, operational efficiency, and responsiveness to new business challenges, while containing costs and resource requirements Add Capabilities with Subscription Empower Employees with Support § Take advantage of new capabilities and product enhancements as they become available – download updates to your licensed software when you want them. § Access online self-help, download and support resources through the IBM Support Portal at your convenience – 24 x 7 § Streamline budgeting for software upgrades and migrations § Enhance user benefits by exploiting the latest technology 3 § Submit Service Requests for fast, dependable problem resolution § Set priorities for your technical support needs: Your staff decides which problems are “Severity 1” § Engage via phone with software technical support specialists © 2011 IBM Corporation

IBM Software Subscription & Support Key Features of Subscription & Support IBM Software Subscription and Support (S&S) : § Provides a comprehensive software upgrade (Subscription) and technical support (Support) solution for your licensed IBM software § Is included with all new distributed software purchases § Must be renewed annually to ensure maximum value on your software investment FEATURES AT-A-GLANCE WITH S&S WITHOUT S&S Download new releases & upgrades Yes No E-notifications for new releases and upgrades Yes No Unlimited None 24 x 7 No Yes No 24 x 7 No Unlimited Limited Download bug fixes Yes Access to technical documentation Yes Designated support contacts Severity “ 1” telephone support Remote voice support Electronic service request IBM Support Portal: Enhanced self-help & advanced search capabilities 4 © 2011 IBM Corporation

IBM Software Subscription & Support Annual Subscription & Support Renewal Process Complete renewal through PA online/IBM Sales Rep/BP’s Download upgrades and benefit from IBM support Approve final quote/terms Relay change request to IBM Sales Rep/BP for reconciliation 5 Renewal quote 90 days before the S&S anniversary date Review quote Request adjustments about number of licenses, if necessary Note: Involve your IBM Sales Rep / IBM Business Partner (BP) on your updated number of licenses for renewal & also to pro-rate your off-cycle product purchases. Discuss business plans with IT & expense plans with finance Customer IBM © 2011 IBM Corporation