Software Solutions for EBusiness Enterprise Application Architecture Enterprise
Software Solutions for E-Business
Enterprise Application Architecture Enterprise Resource Planning Internal Business Processes Customer Relationship Management Marketing – Sales - Service Customers Partners Supply Chain Management Sourcing - Procurement Partner Relationship Management Selling – Distribution Knowledge Management Collaboration – Decision Support Employees Suppliers
Arsitektur Aplikasi E-business
Enterprise Resource Planning Production Planning Sales, Distribution, Order Management Integrated Logistics Customer/ Employee Human Resources Accounting and Finance The Technological Backbone of e-Business
Enterprise Resource Planning Purchasing & Accounts Payable Order Entry MRP Manufacturing Inventory Distribution Inbound & Production Control & & Accounts Inventory Scheduling Warehousing Receivable Plant Mgmt. Finance and Accounting Human Resources The Business Value of ERP Customers Suppliers Demand Manufacturing Logistics Distribution Planning Enterprise Resource Planning
CRM: The Business Focus Supports an Integrated and Collaborative Relationship Between a Business and it’s Customer Life Cycle CRM Functional Solutions Acquire Direct Marketing Enhance Retain Cross-sell and Up-sell Sales Force Automation Proactive Service Customer Support The Internet Shared Customer Data CRM Integrated Solution Partner Collaborative Service Company Customer
CRM: The Business Focus Marketing and Fulfillment Sales • Cross-Sell • Up-Sell Customer Service and Support e-Mail Fax Prospect or Employee Telephone Web Contact and Account Management Retention and Loyalty Programs CRM Uses IT to Create a Cross-Functional Enterprise System
SCM: The Business Network Supply Chain Life Cycle Commit Schedule Strategic Sourcing and Procurement SCM Functional Processes Make Deliver Forecast and Demand Planning Customer Order Fulfillment Service Distribution Network and Warehouse Operations Production Logistics Transportation and Shipment Management The Internet Shared Market Data SCM Integrated Solution Supplier Manufacturer Collaborative Fulfillment Retailer Customer SCM Software Helps Firms Reengineer and Integrate The Functional SCM Processes
SCM: The Business Network Customer Value Goals Give customers what they want, when and how they want it, at the lowest cost Business Value Goals Rapid Demand Fulfillment Collaborative Supply Chain Planning and Execution Interenterprise Coordination of Manufacturing and Business Process Effective Distribution and Channel Partnerships Responsiveness and Accountability to Customers Objectives of Supply Chain Management
Enterprise Application Integration Front-Office CRM Applications Customer Service Field Service Product Configuration Sales Order Entry Enterprise Application Integration EAI Back-Office ERP Applications Distribution Manufacturing Scheduling Finance EAI Software Connects Major e-Business Applications Like CRM and ERP
Enterprise Application Integration (EAI)
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