SOFT SKILL TRAINING What is Soft Skill Soft

SOFT SKILL TRAINING

What is Soft Skill? �Soft skills is a synonym for “people skills. ” �Soft skills are character traits and interpersonal skills that characterize a person's relationships with other people. Some of the important Soft Skills are �Communication Skills. . �Interpersonal Skills. �Teamwork. . �Leadership Skills. Companies want employees who can supervise and direct other workers. . �Work Ethic. . �Flexibility/Adaptability. .

Need for Soft Skill �Soft skills are the difference between adequate candidates and ideal candidates. �In most competitive job markets, recruitment criteria do not stop at technical ability and specialist knowledge. �Particularly with graduate schemes, recruiters will be looking for people who can become leaders, and leadership, itself, depends on several key soft skills.

COMMUNICATION �It is basically “Exchange of Information” �It is also called as “Negotiation Power”

COMMUNICATION IN JEWELLERY INDUSTRY Speaking & Listening �Attentiveness to speaker �Eye contact �Feedback Body Language �How you stand �How you move �How you sound Non verbal expression communicate a great part of emotional experience

�Negotiation Step one: Prepare Step two: Debate Step three: Propose Step four: Bargain Step five: Close the deal/Propose the other product

CONCLUSION �Thus Soft Skills are very important for Jewellery industry �It helps to convert a visiting customer to a buying customer and buying customer to a regular customer. “ The art of communication is the language of leadership” - James Humes

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