Sofia November 2006 Elearning with Thomson NETg IBS

Sofia, November 2006 E-learning with Thomson NETg & IBS Bulgaria Emanuela Froloshka IBS Learning solutions consultant

Agenda Thomson NETg Library Thomson NETg Technology & Methodology The Mobil. Tel Case- practice of excellence Q&A

THOMSON NETg

Thomson NETg (Thomson Learning group) e-learning courses provider, since 1968 over 3000 courses ca. 300 courses developed annually numerous language versions state-of-the-art technology of content creation over 4000 corporate clients own center of research and development new environment for synchronic learning (Live Now)

Thomson NETg Over 60 regional offices in the world Courses in 16 languages Millions of users in the world Dutch Polish Russian English Chinese German Japanese French Korean Spanish Portuguese Italian

Lear. Now Content Offering IT and Desktop Ø Over 2, 100 courses providing a broad and deep content coverage Technologies Software Vendors End User ØClient Server ØDatabase Concepts and Technologies ØE-Business ØInternet Technologies ØNetworking and Communications ØSecurity ØProgramming ØSAP ØUNIX and Linux ØIBM ØPC Fundamentals ØOracle ØInternet Basics ØMicrosoft Office ØNovell ØLotus Notes ØCisco ØAdobe Ø Macromedia

Lear. Now Content Offering IT and Desktop Localized Languages NETg provides localized content in the following languages: Ø Ø Ø Ø German French Spanish Dutch Italian Portuguese Hungarian Ø Ø Ø Ø Turkish Polish Korean Chinese Japanese Arabic Russian

Lear. Now Content Offering Business and Professional Development Ø Over 800 courses providing a broad and deep content coverage Interpersonal/Business Skills Compliance/Regulation Specialty Ø HIPAA ØSheshunoff Ø Communication Ø Team Building Ø Management Ø Leadership Ø Project Management Ø Finance Ø Customer Service Ø Sales Ø Marketing Ø Consulting Ø Diversity Ø ELI Ø Sexual Harassment Ø Avaya Ø Booher Ø PMI

Lear. Now Content Offering Business and Professional Development Localized Languages NETg provides localized content in the following languages: Ø UK English Ø German Ø French Ø Japanese Ø Spanish Ø Italian Localized BPD Courses: Ø 50% of content can change due to cultural differences, terminology, and business requirements. Ø NETg works with subject matter experts from the appropriate market to update the required changes. Ø The simulations are updated to reflect the appropriate business settings.

NETg main corporate clients

NETg academic clients University of Michigan 700 courses for 850 000 students University of Illinois 1 200 courses for 90 000 students Indiana University A 4 year contract with NETg for $800 000 University of South Alabama 500 courses University of Phoenix University of Kentucky Cardean University and many others. . .

THOMSON NETg course library

THOMSON NETg course library Very rich library with over 3000 titles Library of objects - NETg Learning Object – consisting of 85, 000 themes to be used in creation of personalized courses. • IT technologies Data bases, Network Solutions Tools to modify courses NLO+ • Basic Applications • Courses On professional Development • SAP R/3 & my. SAP • Internet/Web Student

THOMSON NETg course library Basic desktop courses Microsoft Office 2000 (29) Microsoft Office 2003 (31) Microsoft Office 95 (8) Microsoft Office 97 (18) Microsoft Office 98 (10) Microsoft Office XP (29) PC Basics and Operating Systems (12) ECDLThree levels of expertise: Basic, Advanced User, Expert User

THOMSON NETg course library Microsoft Office XP 74011 D - Complete Office XP Curriculum 74020 - Microsoft Word 2002 Fundamentals 74020 D - Microsoft Word 2002 Curriculum 74021 - Microsoft Word 2002 Proficient User 74022 - Microsoft Word 2002 Expert User 74030 - Microsoft Excel 2002 Fundamentals 74030 D - Microsoft Excel 2002 Curriculum 74031 - Microsoft Excel 2002 Proficient User 74032 - Microsoft Excel 2002 Expert User 74041 - Microsoft Power. Point 2002 Proficient User 74041 D - Microsoft Power. Point 2002 Curriculum 74010 - Microsoft Office XP - New Features Part 1: Overview, Word, Excel and Power. Point 74010 D - Microsoft Office XP - New Features Curriculum 74011 - Microsoft Office XP - New Features Part 2: Access, Outlook and Front. Page 74050 D - Microsoft Access 2002 Curriculum 74051 - Microsoft Access 2002 Proficient User 74052 - Microsoft Access 2002 Expert User

Microsoft Office XP 74070 - Microsoft Outlook 2002 Fundamentals 74070 D - Microsoft Outlook 2002 Curriculum 74071 - Microsoft Outlook 2002 Proficient User 74072 - Microsoft Outlook 2002 Expert User 74080 - Microsoft Project 2002 Fundamentals 74080 D - Microsoft Project 2002 Curriculum 74081 - Microsoft Project 2002 Proficient User 74091 - Microsoft Front. Page 2002 Proficient User 74091 D - Microsoft Front. Page 2002 Curriculum 74092 - Microsoft Front. Page 2002 Expert User

THOMSON NETg course library Information technology Microsoft Cisco Comp. TIA q j. Cert q. ISEB q. S/NVQs Oracle Sun IBM Lotus Novell q. Check. Point q. Citrix q. Multimedia

THOMSON NETg course library CICSCO certification 2004 courses Building Cisco Multilayer Switched Networks (BCMSN) (5) Building Cisco Remote Access Networks (BCRAN) v 2. 0 (5) Building Scalable Cisco Internetworks (BSCI) (5) Cisco Internetwork Troubleshooting (CIT) (3) Cisco Networking Technologies Introduction (5) Designing for Cisco Internetwork Solutions (6) Designing Cisco Network Service Architecture (ARCH) v 1. 0 (6) Interconnecting Cisco Networking Devices (ICND 2. 1) (4)

THOMSON NETg course library Designing for Cisco Internetwork Solutions 20742 - Designing for Cisco Internetwork Solutions Part 1 20742 D - Designing for Cisco Internetwork Solutions Curriculum 20743 - Designing for Cisco Internetwork Solutions Part 2 20744 - Designing for Cisco Internetwork Solutions Part 3 20745 - Designing for Cisco Internetwork Solutions Part 4 20746 - Designing for Cisco Internetwork Solutions Part 5

THOMSON NETg course library Advanced IT technologies Certification tracks: Microsoft (MCP, MCSA, MCSD, MCSE) Oracle Designer, Developer, Application Developer, Oracle DBA Cisco CCNA, CCDP, CCNP Novell CNE Net. Ware 5, Novell Group. Wise 5. 5, Net. Ware Support & Administration IBM DB 2 other

THOMSON NETg course library Advanced IT technologies Other course packages: Programming languages: C i C++ Java (Servlets, Programming, Java. Beans) UNIX LINUX HTML i XML Active. X Client/Server Applications other

THOMSON NETg course library Business and Professional Portfolio Selected curricula: Accounting and Finance Curriculum Communication Skills Curriculum Customer Service Curriculum Human Resources Curriculum Industrial and Safety International Business Curriculum Interviewing Skills Curriculum Leadership Curriculum Management Curriculum Marketing Curriculum Operations Curriculum Project Management Curriculum Sales Curriculum Strategic Planning Curriculum Strategic Sales Curriculum Team Building Curriculum

THOMSON NETg course library Business and Professional Development Portfolio Examples of course curriculum: Project Management 41501 Project Management: The Fundamentals 41502 Project Management: Scope 41503 Project Management: Time Management 41504 Project Management: Estimating Costs 41505 Project Management: Quality Standards 41506 Project Management: Risk Management 41507 Project Management: The Team 41508 Project Management: Communications 41509 Project Management: Contracts and Procurement 41510 Project Management: Coordination 41511 Project Management: The Process –Accounting and Finance Curriculum –……. –Management Curriculum –Marketing Curriculum –Operations Curriculum –Strategic Planning Curriculum –Strategic Sales Curriculum

THOMSON NETg Technology & Method

Preliminary tests Precision Learning – learn only what you don’t know TM Correct « Theme 1 Question 2 Failed « Theme 2 Question 3 Failed « Theme 3 Question 4 Correct « Theme 4 Question 5 Failed « Theme 5 Question 6 Correct « Theme 6 Question 7 Failed « Theme 7 Question 8 Correct « Theme 8 Question 9 Correct « Theme 9 ( « elements passed) Theme 2 Theme 3 Theme 5 Theme 7 3 -hour course Question 1 6 -hour course Precise learning track Preliminary test

Learning process - Ending the course - Start Final test Preliminary test - Verifying knowledge - Log in (verification) Test Course Implementing (simulations, quizes) Tracking and progress evaluation

Instruction in NETg Learn. Now: Ø Ø Covers the stated objective for the topic Interactions Ø Included every 11 pages Ø Types of interactions Ø Simulations Ø Drag-and-drop: Single item Ø Multiple choice questions Ø Exploratory branching Simulations within a topic Ø Instructional/Guided simulations – provided within a topic to teach new skills Ø Practice simulations – provided after instruction simulations for learner to practice the skill taught in the instruction simulation Feedback is provided Ø For every step in a simulation within instruction Ø For quizzes within instruction

Course object structure Course Lesson Theme NETg Learning Object (NLO) smallest, complete 5 -7 minute course Chapter

Course object structure NETg Learning Object – smallest, complete 5 -7 minute course 1 NLO = 1 theme Test Aim Learning Activity

Simulations Safe learning environment Practical teaching of skills 60 – 70% of the course

Benefits Primary Benefits of Learn. Now courses: Ø Ø Ø Easy to use Easy to administer Consistent learning environment Learner chooses what, where and how to learn Learners focus only on the skills they need Key Benefits Ø Simplified interoperability Ø Consistent functionality across content types Ø Easier integration of new future offering

Conforming to standards SAP

The - Tel Case

The Tel case • Mobiltel – the leading Bulgarian mobile operator : – Mobiltel is established in 1994 – 1997 – GSM network operates with 15000 customers – 2006 • 4 000 customers • Above 2500 employees (about 1200 front-end employees) • Part of mobilcom Austria group • 99. 5 % of the population in the country • About 50 services and roaming agreements with 347 operators in 155 countries • 3 G operator and Vodafone strategic partnership • First home company introducing e-learning systhem

The e- learning drivers Regulatory Compliance New Product Introductio ns Professional Development New Channel e-commerce ERP Supply Chain

Training challenges – About 1000 employees spread all over the country (150 shops) – Industry field; high-tech products and services – Growing demand for fast knowledge transfer – Time and money invested in training (Training all the front-end staff – 3, 5 months! Accommodation and transportation allowance cost factors. ) – New educational approach – e-learning system

Major benefits of e-learning system q. Fast knowledge distribution q. Better coverage for a shorter time q. Having training in convenient time without generating additional costs q. User-friendly tool q. Safe learning environment q. Fun

IBS- Mobil. Tel partnership q. Large portfolio of training provided in a variety of areas q. Fast response to our requirements q. Ability for tailoring the product q. Regular up-date of the purchased courses q. Easy and interactive modules q. No specific knowledge requirements for product installation in e-system q. Reliable and full support partner

E-learning launch – Ensured infrastructure for the system – Useful information for employees (company orientation) – Buy-in from company management – Live demonstration to management – CEO e-learning movie – Letter to all company employees and gift with e-learning reminder – Instruction on how to log in to e-learning system published in to the company Intranet site – Dedicated contact person Strategic and Technical Services can leverage existing initiatives to bring cohesiveness to current efforts… …And strengthen our partnership.

e-learning success – 32 people entered the system before official communication – 320 people went through IBS available Trainings for the first 3 months –„Thank you“ letters form employees – 520 people till October 2006 … …And strengthen our partnership.

e-learning success – the boost q. Actual e-learning content, new things in training q. Reminding for the e-learning systhem every time when new training is available q. Interactive, fun trainings q. Make sure evrithings works properly (hardware and software) q. Test at the end of the training - showing the evidence of learning q. Open communication in all directions for the benefits of the system q. Buy-in from the managment

Thank you! Questions?