Social Prescribing Report Quick Summary Hounslow Social Prescribing
Social Prescribing Report
Quick Summary Hounslow Social Prescribing Service Self-care and prevention service transitioned into social prescription service managed by Self Care, Prevention and Volunteer co-Ordinator in July 2018 SPVC visited all GP surgeries to speak to practice managers and receptionist regarding new transition and system one requirement SPVC has recruited 15 new volunteers for the project SPVC Introduced new prescription sheet to all current and new volunteers The project is now live in all 47 GP surgeries. All volunteers attended the bimonthly training session organised by SPVC in which external service providers attended to speak about their services. (Mulberry centre, well-being network, COPD group, My independence and homelessness group) SPVC discussed how to use the PAMS sheet going forward within the wellbeing prescription form with volunteers SPVC has recruited 4 interns and 2 work experience placements to assist with the project. SPVC attended all locality meetings to discuss new prescription Volunteers have interacted with over 3191 patients and dedicated 1164 hours since the project has begun. SPVC has been invited to PPG meetings across the borough SPVC interacted with service providers where volunteers can signpost patients to. SPVC has ordered relevant information on winter conditions from service providers for the next few months
We aim to follow up with patients within 2 weeks of initial interaction with the patients consent. This service identifies community services and contacts within the borough that can help patients, patients often require additional information prior to what was discussed at our initial engagement Social prescriptions to date – 152 Please find the subject areas volunteers have come across after initial engagement below: - Housing Impact and Follow Up - Finance - Carer information - Domestic violence - Mental Health - Long term condition support 7% OF Patients followed up required more information on Housing problems. This ranges from problems arising from temporary accommodation to requiring bigger spaces for family and facing homelessness 14% required more help/information on financial circumstances. In most cases related to benefits 9% of patients were undeclared carers who needed initial information on services available to them both financially and emotionally 1 person so far has required help in relation to domestic violence 4% of patients required more information on mental health services 14% of patients with various long term conditions required more information on social activity to help
GP Surgeries 4 4 8 2 2 2 2 1 1 2 2 2 2 2 1 5 8 8 8 8 4 4 8 8 8 4 8 1 6 2 7 6 Total 4 2 Argyll 16 2 Cole park/st margerates Grove Park Chiswick 2 Glebe street Twickenham park medical Cranford medical practice Pentelow practice Wellesley Road Chiswick The Medical Centre Hounslow Family Practice First Care Practice Thornbury Road Centre for Health Skyways Practice well Park Health Centre (3 GP Practices) Mas Brentford Health Centre (4 GP Practices) Feltham Centre for Health (4 GP Practices) 2 Grove Park Terrance 4 Mount Medical centre 16 2 Manor House 8 1 Little park 4 2 Bedfont 16 2 Gill Medical Practice 16 1 The Great west Surgery 16 1 Jersy Practice 8 2 Dr soods 16 2 Living Care Volunteer hours 2 Carlton Surgery 2 Clifford Road Surgery No. of volunteers Chiswick Health Centre (3 GP Practices) (4 GP Practices) Heart of Hounslow GP Surgeries Holly Road Grove village practice Volunteers hours Crossland surgery No of volunteers Hatton medical practice Volunteers and Hours 2 1 2
No. of volunteers 10 10 10 9 10 8 8 12 Volunteer hours 42 48. 9 91. 30 87 73. 60 81 121 91 53. 30 134 No. of GP surgeries 10 21 21 21 20 21 21 22 22 20 15 102 30 Total Sept Aug July June May Apr Mar Feb Jan Dec Nov Oct Sep Aug Jul Jun May Apr Month 21 17 14 15 15 15 108 131 118 87 138 121 1527. 1 33 40 42 45 47 47 attended GPs 0 0 3 4 6 10 21 21 21 20 25 36 40 45 45 47 Practice Manager 6 1 3 0 1 17 0 3 5 3 4 6 45 47 Service Providers 0 3 3 5 3 8 6 5 3 6 7 5 6 3 Total Sept Aug July June May Apr Mar Feb Jan Dec Nov Oct Sep Aug Jul Jun Apr Month May Liaison 47 47 36 47 47 47 4 5 80
10 7% 6 4% 1 1% No. of patients engaged with Satistics 20 13% 191 238 265 249 245 134 283 231 Learning Disability Support Carers Support 240 234 146 Diabetes 8 24% 1 3% 5 15% 1 3% Back pain 13 39% 2 6% High Cholesterol COPD Artheritis 2 1 6% 3% Asthma 82 Total July Aug June May Apr 264 Long Term Conditions Healthy Eating Long Term Condition Support Mental Health support Maternity and family support Financial Advice 1% Mar Feb Jan Dec Nov Oct Sep Aug Jul Jun 190 Social Activity 36 24% 29 19% 199 Excersice 10 13 7% 6% 21 14% 6 4% Month May Patient Representative Information 3191
Patient Representative Information Spotlight Social Prescription Service We interacted with a total number of 152 patients A total of 246 Leaflet and information was given out to patients We have x 2 volunteers fluent in Punjabi and Hindi who have successfully engaged with 26% of patients The majority of patients spoken to do not have enough confidence in the pharmacist and would prefer to go to their local GP The majority of patients spoken to require more information on Exercising and healthy eating. 62% of which are female 13% of patients spoken to have a Long-term Health condition with 40% of this being diabetes. Patients with diabetes seem to have been given medication for it but have no understanding or plan on how to self-care with the condition 15% of people spoken to have Asthma 6% of patients interacted with have lower back pain with no information on how to self-manage this We found 3% of patients have high blood pressure, with only 3% with high cholesterol problems We have found 6% of our patients have COPD. Our volunteers are now trained on different community services and self help services within the borough We have found the majority of mothers engaged with have attended first aid classes for babies and toddlers 70% of patients spoken to who need support with addiction are related to smoking We have found 15% of patients with long term conditions have completed the PAMS questionnaire 27 Patients were not willing to give their information to follow up on 55 Patients consented to giving their contact details so the volunteers can follow up 62% of patients spoken to found the information given at the first point of contact very useful 8 Patients spoken wanted more information The volunteers are coming across more patients with housing and financial needs
DATE METHOD OF ENGAGEMENT 09/07/2018 – 07/09/18 GP Volunteers engaging with Patients Wellbeing prescription form Leaflets from service providers Interacting with patients NO. OF PEOPLE ENGAGED WITH 82 SIGNPOSTING ACTIVITIES Stay well Hounslow (multiple languages) Hounslow wheel chair and posture management services Our barn community Stop smoking services run by Pharmacies and One You Hounslow Online repeat prescription NHS 111 service Hounslow IAPT NHS Diabetes booklet Wellbeing Network Nutrition Age UK – activities and workshops Engagement Activities Activity program 60+ Care place Red cross, your guide to baby and child first aid OUTCOMES Handing out booklet to relevant patients Signposting patients to the website Leaflets handed out to mothers Signposted with directions and referral pathways to One You Hounslow, Parkrun Leaflets handed out to patients/ services explained to patients. Sign posting Leaflets and information on sessions handed out to patients. Handed information on ‘one you’ services Encourage patients to use online services/Hubs Talked to patients about this, received feedback from patients who have used it Handed to patients who have diabetes Handed out NHS booklets/leaflets and directed patients to website help. Handed out leaflets to patients Handed information on leaflets, directed patients to online services/One You Hounslow website and leaflets were handed out. Leaflets handed out, patients were signposted to websites. 23/08/2018 Volunteer training day Engaged with volunteers and service users Introduction to new social prescription form PAMS questionnaire Hounslow COPD support group The wellbeing network group The Mulberry center Homelessness, independence and preventative service Service users explained in detail the services they provide Volunteers had a change to ask any questions to get a better understanding of how the services work Information was handed out to service providers
CONTACT US Your Voice in Health & Social Care 45 St Mary’s Road, W 5 5 RG 020 3886 0839 www. yvhsc. org. uk info@yvhsc. org. uk
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