SOA Teasers SOA Teaser 2 SOA Teaser 2

SOA Teasers

SOA Teaser - 2

SOA Teaser - 2

SOA Teaser - 2

SOA Teaser - 3 Customer has recharged with Rs. 378 on 7 -Oct-17 CL- Entry showed customer’s recharge Rs. 378 SB- Entry showed renewal calculation and his All Sport pack would remain active from 7 -10 -17 till 7 -11 -2017 DE shows the calculation of available balance as on date

SOA Teaser - 4 Transaction Types JV – Journal Voucher (Blue & Red Color) • JV – RED shows amount transferred from wrong VC to right VC. • JV – Blue – shows Transferred amount received on Right VC DC – Debit & Credit Note(Red & Blue Color) • DC- BLUE shows Waiver Posted • DC- RED shows offer withdrawn (Customer downgraded from Payterm)

JV (Blue) shows amount received by right VC JV (Red) shows amount transferred to right VC

DC Blue shows waiver received

DC (Red) shows offer withdrawn

SOA Teaser - 5 • In this; a customer has recharged and his billing created for activated base pack and an add-on. Therefore basis recharge amount, customer’s switch off date increased. After few days, customer deactivated the addon and switch off date increased for base pack as customer deactivated the add-on.

Customer recharged on 10 -Oct. Billing created from 10 -Oct to 11 -Nov Previous amount billing adjusted As customer deactivated, billing adjusted and switch off date increased. Customer deactivated the sport magic add-on and billing adjusted

SOA FAQs Q 1. My Switch off date has not been increased, i must get the pay term offer benefits. • • Ans. Check SOA and inform offer Amount has credit or not( Check DC entry along with offer name) • • Q 2. Why am I getting less no. of days in comparison to payment which I made for my VC? • • Ans. Check SOA and inform subscriber about the Daily billing calculation and check no. of days are correct or not. • • Q 3. I have requested for the waiver. Please check whether the same has been credited or not? • • Ans. Check SOA page and inform about the credit amount or not? Q 4. I have requested for amount transfer from wrong VC to my VC, whether same has been transferred or not? • • Ans. Check SOA page and check Amount transfer entry in JV(Blue). • • Q 6. How much tax is levied on customer’s dishtv connection? • • Ans. As per Government’s regulation – GST levies on transaction is 18%.