SOA Practitioners Guide Part 4 SOA and ITIL

SOA Practitioners’ Guide Part 4 SOA and ITIL Convergence: Towards a Business Service Information Library Fourth Service Oriented Architecture for E-Government Conference Burc Oral, Ph. D, Cell. Exchange Federal SOA Practitioner Burc. Oral@Cell. Exchange. com http: //www. cellexchange. com/soa October 1, 2007 Mc. Lean, VA Painting by Surekha Durvasula ©

Authors of this SOA Practitioners’ Guide Authors are also the founding members of the SOA Consortium q Surekha Durvasula, Manager, Enterprise Architecture, Kohls q Ashok Kumar, Director, Services Architecture, Avis/Budget q Dr. Burc Oral, Senior Architect, Cell. Exchange Federal q Yogish Pai, SOA Practitioners’ Guide 2 Fourth Service Oriented Architecture for E-Government Conference

The Practitioner’s Guide: A Collective Bo. K q Collaborative q Authors q. A work of dedicated expert SOA practitioners are also the founding members of the SOA Consortium series of living documents q Collective body of knowledge about SOA q Develops a shared language q Describes q Helps q. A and documents best practices and key learnings fellow practitioners address the challenges of SOA reference encyclopedia for all SOA stakeholders q Guide to Business Agility SOA Practitioners’ Guide 3 Fourth Service Oriented Architecture for E-Government Conference

Impetus for this SOA Practitioners’ Guide q Manage Service Sprawl q Explore More Best Practices for Business Agility q Expand SOA and Service Lifecycle Activities and Processes q Assemble an Information Library for Business Services: BSIL: Business Service Information Library SOA Practitioners’ Guide 4 Fourth Service Oriented Architecture for E-Government Conference

Why are SOA Practitioners interested in ITIL? q Leverage the Basic Premise of ITIL: a well managed IT Organization can act like a business within business q Apply ITIL Framework to Business Services q Utilize ITIL to Manage Service Sprawl q Enrich SOA and Service Lifecycles q Investigate SOA Practitioners’ Guide BSIL: Business Service Information Library 5 Fourth Service Oriented Architecture for E-Government Conference

What is in ITIL? q Basic Premise a well managed IT organization can act like a business within a business q. A Collection of Best Practices of IT Service Management q Started in 1986 45 books q V 2: Process centric 10 processes/books q V 3: Service centric Service Lifecycle, 5 books SOA Practitioners’ Guide 6 Fourth Service Oriented Architecture for E-Government Conference

ITIL Service Lifecycle q Service Strategy Design, develop, implement service management q Service Design and develop services and service mgt. processes q Service Transition new and changed services into operations q Service Operation Manage IT Service delivery and support q Continual Service Improvement Create and maintain business value through better service design, transition and operations SOA Practitioners’ Guide 7 Fourth Service Oriented Architecture for E-Government Conference

ITIL and SOA Practitioners’ Lifecycles Converge SOA Practitioners ITIL SOA Lifecycle Service Strategy Service Lifecycle Requirements & Analysis Service Design Service Improvement Design and Development Service Transition IT operations Service Operation Service Lifecycle Business Requirements Service Repositor y IT Operations SOA Practitioners’ Guide Solution Development 8 Fourth Service Oriented Architecture for E-Government Conference

Practitioners’ Strategy is SOA Lifecycle Initiate SOA Develop SOA Roadmap SOA Principles Business Principles Reference Architecture Execute Plan Execute SOA Roadmap Portfolio Management Business Architecture BPM, COTS, etc. Project Objectives Develop SOA Roadmap Application Principles Portal, SO, ES, etc. Team Members Project Management FTE & PT Technology Principles Timeline & Deliverables 6 -12 weeks Application Testing Infrastructure Publish Data Discover Infrastructure Arch Information Arch MDM, ODS, DW, etc. Develop Roadmap Data Principles Based on Biz Priorities Governance Organization Skills Mapping Review and Update Roadmap SOA Practitioners’ Guide 9 Fourth Service Oriented Architecture for E-Government Conference

ITIL Lifecycle Framework SOA Practitioners’ Guide 10 Fourth Service Oriented Architecture for E-Government Conference

What is in an ITIL Stage? ITIL v 3 is more than processes q Principles q Processes ITIL SOA Practitioners Principles Key Considerations Processes Recommended Process q Activities q Organization/Function q Technology Considerations q Implementing q Challenges, and Risks Implementing Critical Success Factors q Appendices SOA Practitioners’ Guide Best Practices Challenges, Critical Success Factors and Risks Appendices 12 Actors Appendices Fourth Service Oriented Architecture for E-Government Conference

What is in an ITIL Process? q Purpose/Goal/Objective q Scope q Value to Business q Policies, Principles and Basic Concepts q q Tools Triggers, Inputs, Outputs and Interfaces Key Performance Indicators q Information Management q Metrics Artifacts Key Considerations (business motivation) Recommended Process Best Practices Challenges, Critical Success Factors, Risks SOA Practitioners’ Guide ITIL Actors Process Activities, Methods, and Techniques q q SOA Practitioners 13 Process, Activities, Methods, and Techniques Information Management Triggers, Inputs, Outputs and Interfaces Value to Business Purpose/Goal/Objective Scope Process Activities, Methods, and Techniques Policies, Principles and Basic Concepts Key Performance Indicators, Metrics Challenges, Critical Success Factors and Risks Fourth Service Oriented Architecture for E-Government Conference

ITIL Processes and Activities address Service Sprawl Lifecycle Stage Process Activity Service Design Service Catalog Management Service Level Management Capacity Management IT Service Continuity Management Information Security Management Supplier Management Requirement Engineering Data and Information Management Application Management Service Transition Change Management Service Asset and Configuration Knowledge Management Transition Planning and Support Release and Deployment Management Service Validation and Testing Evaluation (performance) Communications Management Organizational and Stakeholder Change Management Stakeholder Management Service Operation Event Management Incident Management Problem Management Request Fulfillment Access Management (IAM) Monitoring and Control IT Operations Network Management Storage and Archive Database Administration Desktop Support Middleware Management Internet/Web Management Main Frame Management Server Management and Supports Directory Services Management Facilities and Data Center Management Information Security Management Improvement of Operational Activities Continual Service Improvement Seven-Step Improvement Process Service Reporting Service Measurement ROI Business Involvement Service Level Management Assessment (gap analysis) Benchmarking Measurement and Reporting Balanced Scorecard SWOT Deming Cycle SOA Practitioners’ Guide 14 Fourth Service Oriented Architecture for E-Government Conference

SOA Practitioners’ Processes and Activities Address Business Services Lifecycle Stage Requirements & Analyses Design Process Activity Project Initiation Architecture Statement Portfolio Management Requirement Capture User Experience Simulation Business Process Modeling SOA Repository Composite Application Design Service Orchestration/Modeling Service Composition SOA Registry Information/Data Modeling Application Modeling SOA Repository Development Service Creation & Construction IT Operations Service Deployment SOA Practitioners’ Guide Development Tools and Environment Testing SOA Repository Release Management Enterprise Management Systems SOA Repository 15 Fourth Service Oriented Architecture for E-Government Conference

Towards a Business Service Information Library Processes and the discipline of ITIL can also be applied to business service creation and usage. SOA Practitioners propose the creation of a BSIL, Business Service Information Library. Leveraging existing frameworks and disciplines, BSIL shall be a series guidelines on all aspects related to business services, from business values to best practices for processes and activities. It shall walk a stakeholder in step by step manner how to discover, define, create, deploy, maintain and improve services. q ITIL addresses service sprawl q ITIL framework can be used in business service realization q ITIL and SOA Practitioners’ frameworks are complimentary q BSIL is an aggregation, a collection of links and Bo. Ks Ø EDA-Event Driven Architecture Ø Business Architecture, POA -- Process Oriented Architecture Ø BPM Ø COBIT, IDEAL, EPIC, PMBOK, SWEBOK, … Ø Enterprise Architecture Ø More processes/activities: Security, Legal, Domain/Industry Specific SOA Practitioners’ Guide 16 Fourth Service Oriented Architecture for E-Government Conference

Where to find SOA Practitioners’ Guides q Living Document at http: //soaalliance. jot. com/Member. Publications which shall be constantly updated based on the SOA Practitioners’ experience q Download at http: //www. cellexchange. com/soa SOA Practitioners’ Guide 17 Fourth Service Oriented Architecture for E-Government Conference

Thanks Ready for Q/A SOA Practitioners’ Guide Part 4 Towards a Business Service Information Library Burc Oral, Ph. D, Cell. Exchange Federal boral@cellexchange. com http: //www. cellexchange. com/soa SOA Practitioners’ Guide 18 Fourth Service Oriented Architecture for E-Government Conference