SNDB STUDY BACKGROUND ENQUIRY INDICATORS Six Indicators EThekwini
SNDB STUDY BACKGROUND & ENQUIRY (INDICATORS) Six Indicators • • • EThekwini Participated in Surveys 5 Indicators Nine cities • • • Buffalo City Cape Town Ekurhuleni Starting a business Dealing with construction permits Registering property Getting electricity Enforcing contracts Trading across borders • • • EThekwini Johannesburg Mangaung • • • Msunduzi Nelson Mandela Bay Tshwane • • • Starting a business Dealing with construction permits Registering property Getting electricity Enforcing contracts 1
PROGRESS ACTIVITY TIME-FRAME PARTICIPANTS OUTPUTS EThekwini SNDB Research Study July-October 2014 EThekwini Electricity Unit, Development Planning & Management Unit, Revenue Management Unit SNDB Report Published June 2015 Peer-to-Peer Learning May-August 2016 DPEM & Revenue Management Unit Knowledge sharing amongst respondent Municipalities Sectoral Reform Action Plans August-November – 2016 EThekwini Electricity Unit, Development Planning & Management Unit, Revenue Management Unit Reform Action Plans International Expert Review and Engagement September - October 2016 EThekwini Electricity Unit & Revenue Management Unit Expert Reports & Revised Reform Action Plans Technical Consultant Engagements January – May 2017 Development Planning & Management Unit Report on revision of processes and procedures. Evaluation of Implementation - City Reform Actions May 2018 (envisaged) EThekwini Electricity Unit, Development Planning & Management Unit, Revenue Management Unit Report 2
CHALLENGES & INTERVENTION CHALLENGES INTERVENTION REQUIRED • Committed and timeous delivery of outputs from sector departments • • Financial constraints in implementing the proposed reforms Lack of enthusiasm of implementing departments to commit to reforms due to lack of resources to deliver on reforms Reluctant departmental participationsubsidiary/minor but important enabling function as relates to procedures Lack of updated software and systems to implement fully electronic processes/procedures Lack of human resources to reduce turnaround time Need for a facility that will provide a onestop-support service to enhance services delivery and improve turn-around-time Delayed authorisation from executive management • • • Committed funding aligned to reform actions and outputs Automation of manual processes to enable more efficient delivery Elevate the status of the programme to encourage committed participation Improved skills supply Speedy set-up of a fully functional multidepartmental support systems in the form of a ‘One Stop Service Support Centre’ 3
COST OF DOING BUSINESS: CONCLUSION • Despite challenges during the research execution phase the SNDB Programme in e. Thekwini is gaining traction. • The Reform Action Plans are in the implementation phase. • Robust interaction with CSP consultants and technical support is ensuing. • International, as well as local experience indicate that on top-down accountability is key to ongoing reform implementation, particularly iro. systems and process reengineering. • EThekwini has the potential to match the performance of the Co. CT if the process is led and championed at a leadership level across the City. 4
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