SNAPET Superheroes Leading Clients to Sustained Employment Michael

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SNAPET Superheroes: Leading Clients to Sustained Employment Michael Frasnelli – Student Success Counselor and

SNAPET Superheroes: Leading Clients to Sustained Employment Michael Frasnelli – Student Success Counselor and Career Coach Jennifer Merrill – Student Success Counselor and Career Coach Northern Virginia Community College Workforce Development

What We Will Go Over in this Presentation Terms Used Throughout Outline of Referral

What We Will Go Over in this Presentation Terms Used Throughout Outline of Referral Process Logistical Considerations Grant Year One Grant Year Two and Changes Made Grant Year Three and Changes Made Challenges Experienced Looking toward Grant Year Four and Changes Being Made Clients and Results

Terms Used Throughout NOVA – Northern Virginia Community College – 6 colleges and 2

Terms Used Throughout NOVA – Northern Virginia Community College – 6 colleges and 2 centers Workforce Department – non-credit/continuing education arm of the college (trainings and certifications) SNAP E&T (SNAPET) – Supplemental Nutrition Assistance Program Employment & Training SNAPET Case Managers Client-Student- Interchangeable terms VDSS – Virginia Department of Social Services Open Enrollment vs. Cohort training

Outline of Referral Process SNAP recipient client goes through rigorous counseling/ testing with SNAPET

Outline of Referral Process SNAP recipient client goes through rigorous counseling/ testing with SNAPET Case Manager then sends NOVA staff referral information NOVA staff contacts client, researches academic and work history, discusses best possible program, answers questions NOVA Staff ensures student has WES account. Fills out enrollment form, book vouchers, and test vouchers as needed and sends to all interested parties, and checks in with case managers and clients as they go

Case Managers Conduct workshops Represent diverse areas within Northern Coaches, encourages, connects Have a

Case Managers Conduct workshops Represent diverse areas within Northern Coaches, encourages, connects Have a challenging yet rewarding job

Logistical Considerations 5 possible locations for referrals from SNAPET offices $250, 000 to be

Logistical Considerations 5 possible locations for referrals from SNAPET offices $250, 000 to be used within a fiscal year for classes 1 or 2 NOVA counselors placing students in classes

East Coast Map

East Coast Map

Northern Virginia

Northern Virginia

Instructors, Program Managers Oversee classes and programs Provide additional mentorship/ guidance Educate and prepare

Instructors, Program Managers Oversee classes and programs Provide additional mentorship/ guidance Educate and prepare students for certification testing. Work with the counselors on student issues

Grant Year One: A One Woman Show

Grant Year One: A One Woman Show

Grant Year One September 2016 – September 2017 Purpose – The purpose of the

Grant Year One September 2016 – September 2017 Purpose – The purpose of the Agreement is for NOVA, through its Workforce Development program, to assist the local VDSS SNAP E&T participants obtain employment through high quality workforce services leading to selfsufficiency Period of Agreement (can be renewed up to two successive one year periods) Initial agreement was for Sept 2016 – June 2017 Extension was given from June 2017 – Sept 2017 Scope of Work and Deliverables VDSS provides – Assessment; Counseling; Referral to NOVA for enrollment in an appropriate training cohort; Internships, externships, or experiential education related to the client; job development; pre-secured employment; and follow-up services Counties included – Arlington, Alexandria, Fairfax, and Prince William NOVA provides – Cohort trainings in the following fields – CCMA; CMAA; CBCS; CDL “A” License; CDL “B” License; Comp. TIA® A+

Grant Year One – continued Report Requirements – Quarterly reports Compensation and Method of

Grant Year One – continued Report Requirements – Quarterly reports Compensation and Method of Payment Total $400, 000. 00 $250, 000. 00 – Tuition and fees $71, 310. 00 – Personnel $1, 000. 00 – Travel $6, 500. 00 – Supplies $10, 000. 00 – Contract $60, 985. 00 – IDC (In Direct Cost – 18%) Tuition IDC Grant funds Personal Supplies Travel Contract

Grant Year One - Numbers Referrals Series 1 Prince William s Total – 120

Grant Year One - Numbers Referrals Series 1 Prince William s Total – 120 Alexandria – 59 Fairfax Arlington – 22 Fairfax – 34 Prince William – 5 Completers – 50 Cohorts and Open enrollment 6 cohorts Arlingt on Alexan dria 0 10 20 30 4 PAAT (Professional Administrative Assistant Training) 1 MOS Word Training 1 IT Fundamentals 20 different Open Enrollment (OE) classes Referrals 40 50 60 70

Changes made throughout the first year NOVA staff changes Initially one part-time advisor staffed

Changes made throughout the first year NOVA staff changes Initially one part-time advisor staffed this endeavor and she met with all the clients face to face at the SNAP offices to help with enrollment Added a grant manager to administer the details of the grant Replaced part-time advisor with 2 full time counselors to work with the case managers and their clients for enrollment into cohorts and open enrollment classes Moved from meeting clients face to virtual counseling – phone and email primarily Loss of classes being offered CDL – both “A” and “B” Welding Partner meetings

Grant Year Two: The Uncertain Yet Determined Dynamic Duo Jennifer and Mike The “Face”

Grant Year Two: The Uncertain Yet Determined Dynamic Duo Jennifer and Mike The “Face” of NOVA To the clients Balance this project with Several others Provide career advising Talk clients through specifics of classes Help students enroll, supply book and test vouchers

Grant Year Two October 2017 – September 2018 MOU changes Scope of Work and

Grant Year Two October 2017 – September 2018 MOU changes Scope of Work and Deliverables VDSS – Referral to NOVA for enrollment in an appropriate training cohort OR open enrollment course/certificate NOVA – Specific cohort training in the following fields may be offered by NOVA based on availability of appropriate classroom facilities and instructor, and the interest/ability level of the referred clients. The primary focus will be on referring clients to appropriate open enrollment classes in the areas of IT, Business, and Healthcare. CCMA; Comp. TIA® A+ (hardware and software); Professional Administrative Assistant Training (PAAT); and Comp. TIA® IT Fundamentals Compensation and Method of Payment – total $250, 000. 00 $211, 864. 00 – Tuition and fees $38, 136. 00 – IDC 18%

New for all of Year Two: Steady Guidance from Behind the Scenes Martha Keeps

New for all of Year Two: Steady Guidance from Behind the Scenes Martha Keeps records, numbers, double. Checks work, and is The intermediary between counselors, case managers, and other NOVA staff who enroll and maintain grant

Grant Year Two - Numbers Referrals Total – 110 Alexandria – 57 Prince William

Grant Year Two - Numbers Referrals Total – 110 Alexandria – 57 Prince William Referrals Fairfax Arlington – 27 Fairfax – 25 Arlingt on Prince William – 1 Completers – 74 Cohorts and Open enrollment 5 cohorts Alexan dria 0 10 20 30 4 PAAT (Professional Administrative Assistant Training) 1 IT Fundamentals (which got cancelled due to low enrollment) 27 different Open Enrollment classes Referrals 40 50 60

Changes Made Throughout the Second Year Case Manager staff changes Cohorts minimization 4 PAAT

Changes Made Throughout the Second Year Case Manager staff changes Cohorts minimization 4 PAAT cohorts and expanded the classroom hours and time working on MOS Word Scheduled 1 IT Fundamental cohort but could not get any clients scheduled Open enrollment expansion – focus on IT, Business, and Healthcare for open enrollment Skills assessment implemented for some IT classes Client referral process Provided documentation for case managers to use to refer clients electronically Spreadsheet creation for counselors to keep track of clients and communication

Referral Spreadsheet

Referral Spreadsheet

Grant Year Three October 2018 – September 2019 Scope of Work and Deliverables NOVA

Grant Year Three October 2018 – September 2019 Scope of Work and Deliverables NOVA – Specific cohort training in the following fields may be offered by NOVA based on availability of appropriate classroom facilities and instructor, and the interest/ability level of the referred clients. The primary focus will be on referring clients to appropriate open enrollment classes in the areas of IT, Business, and Healthcare. CCMA; Comp. TIA® A+ (hardware and software); Professional Administrative Assistant Training (PAAT)

Grant Year Three - Numbers Prince William Referrals Total – 152 Fairfax Alexandria –

Grant Year Three - Numbers Prince William Referrals Total – 152 Fairfax Alexandria – 51 Arlington – 19 Fairfax – 75 Prince William – 7 Alexan dria Completers – 59* as of June 2019 Cohorts and Open enrollment Arlingt on 0 40 2 cohorts 2 PAAT (Professional Administrative Assistant Training) 20 26 Open enrollment classes Referrals 60 80

Changes Made Throughout the Third Year Cohort minimization and Open enrollment expansion We –

Changes Made Throughout the Third Year Cohort minimization and Open enrollment expansion We – NOVA and case managers – choose not to do a third PAAT cohort to give more money for open enrollment classes for clients Added more opportunities for clients to take ESL classes to help with employment

Villains (Challenges) Transportation Issues Low Attendance Compliance Issues Lack of Motivation Bad Behavior Staff

Villains (Challenges) Transportation Issues Low Attendance Compliance Issues Lack of Motivation Bad Behavior Staff Turnover Communication issues

Grant Year Four October 2019 – September 2020 NOVA staff changes Compliance of client

Grant Year Four October 2019 – September 2020 NOVA staff changes Compliance of client to their SNAPET responsibilities Medical class changes Background check and drug test prior to enrollment Orientation designed to ensure college readiness – (SNAPET and FANTIC grant)

The Real Superheroes: The Clients Balancing obligations Fighting against the odds Going new directions

The Real Superheroes: The Clients Balancing obligations Fighting against the odds Going new directions Maintaining compliance Overcoming Internal obstacles Overcoming external obstacles

Success Stories Single mother of 4 children 50+ year old and workforce reentry Single

Success Stories Single mother of 4 children 50+ year old and workforce reentry Single parent with past of divorce, abuse

Questions and Answers Jennifer Merrill – Student Success Counselor and Career Coach jmerrill@nvcc. edu

Questions and Answers Jennifer Merrill – Student Success Counselor and Career Coach jmerrill@nvcc. edu Mike Frasnelli- Student Success Counselor and Career Coach mfrasnelli@nvcc. edu