Smarter Organizations 2015 IBM Corporation Who do we

Who do we know who knows about? Where is the information on… There are too many places to look for stuff. Has anyone ever dealt with this? I am sure we have done this before. 2 My inbox is my filing system. I just manage my own information. © 2014 IBM Corporation

28% of a typical day is spent working on email* Up to 1 day/week is lost just looking for information to help you do your job. * * “Evolution of the networked enterprise”, Mc. Kinsey & Co, March 2013, p 46. 3 © 2014 IBM Corporation

The Expertise & Knowledge Pattern can drive ROI all over your organization… 4 Human Resources Deepen employee engagement through open discussion and feedback mechanisms. Research & Development Capture best practice, brainstorm, innovate, collect results, openly share and discuss. Sales & Account Mgt Engage sales people in ad-hoc knowledge sharing. Identify the key people to assist with a sale. Customer Service Reduce re-invention of fixes. Identify the expert to solve a problem more quickly. Process Improvement Drive processes through standard templates, drive improvement through feedback & comments. C-Suite Management Flatten the organisation structure by having twoway dialog on vision, issues and direction. Knowledge Capital Build collective intelligence by integrating knowledge capture into business processes Business Performance Lift morale, engage customers, partners and employees to improve the business. © 2014 IBM Corporation

These patterns touch all parts of your business Recruiting & Onboarding 6 Finding Expertise

Recruiting & Onboarding IBM is developing deep integration between it's new Kenexa HR solutions for recruitment, on-boarding, learning, surveys, appraisals, compensation, etc. and it's social collaboration solutions Social Onboarding accelerates new hire employee engagement & time to productivity 8 © 2014 IBM Corporation

Smarter Workforce 9 © 2015 IBM Corporation

IBM Connections The Leader in Enterprise Social Software Leader in 2 Waves! Forrester Wave File, Sync and Share and Enterprise Social Platforms 1 10 IBM is a Leader for 7 consecutive years in the Gartner Magic Quadrant for Social Software in the Workplace 2 IBM is the Worldwide Market Share Leader for 6 years in a row! IBM is a Leader in WW and European Enterprise Social Network Market. Scapes 3 IBM is a Leader for 3 consecutive years in Aragon Research Globe for Enterprise Social Software 4 Leader in 2 reports! IBM is a Leader in the Ovum Decision Matrix: Enterprise Social Networking Product & Enterprise File Sync and Share, 20145 © 2014 IBM Corporation