SMART POLICIES STRONG UTILITIES SUSTAINABLE SERVICES OVERVIEW OF

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SMART POLICIES, STRONG UTILITIES, SUSTAINABLE SERVICES

SMART POLICIES, STRONG UTILITIES, SUSTAINABLE SERVICES

OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17

OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

THE DANUBE REGION OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR

THE DANUBE REGION OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

SOS. DANUBIS. ORG OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR

SOS. DANUBIS. ORG OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

THE STATE OF THE SECTOR 135 million people live in the Danube region 17%

THE STATE OF THE SECTOR 135 million people live in the Danube region 17% without access to piped water 20% without access to flush toilets OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

ACCESS TO FLUSH TOILETS ~80% have access to flush toilets, but only 66% are

ACCESS TO FLUSH TOILETS ~80% have access to flush toilets, but only 66% are connected to public sewer networks (huge gaps in Bi. H, Montenegro and Croatia) Lack of access to flush toilets is most relevant in rural areas OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

CONNECTION TO WWTP 2000 -2015: increase in connection to WWTP from 35% to 45%

CONNECTION TO WWTP 2000 -2015: increase in connection to WWTP from 35% to 45% of total population Major differences in % of connected people in individual countries: AUT 97%, KOS 2% OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17

OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

SERVICE PROVISION � 10, 000 providers supply 74% population (from which 700 provide 45%)

SERVICE PROVISION � 10, 000 providers supply 74% population (from which 700 provide 45%) OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17

OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

WHY PI DATA? Different actors need different information to manage, to regulate, to organize,

WHY PI DATA? Different actors need different information to manage, to regulate, to organize, to plan, and to improve water services OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

INFORMATION NEEDED The Utility – information to manage the utility and to ensure efficiency

INFORMATION NEEDED The Utility – information to manage the utility and to ensure efficiency of operation The Municipality – information to manage the costs and to have oversight of operation The National Government – information to set policies and develop strategies The Financial Institutions – information to monitor the success of investment The Regulator – information to control quality and set tariffs The National Water Utility Association - information to support its members The Consumer – information on the quality and aspects of service OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

EFFICIENCY OF PI SYSTEMS? Can one PI Systems serve all actors? Probably not, but

EFFICIENCY OF PI SYSTEMS? Can one PI Systems serve all actors? Probably not, but they can/should be organized as systems, they should ensure reliability of data, they should ensure comparability of data, they should be collected efficiently, and serve the purpose, for which intended OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

THE DANUBE WATER PROGRAM The program offers activities in five areas of work (pillars)

THE DANUBE WATER PROGRAM The program offers activities in five areas of work (pillars) that fall under four broad categories OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

DWP SUPPORTING PI SYSTEMS Regulatory Data Collection – i. e. Kosovo, Bulgaria, Montenegro Government

DWP SUPPORTING PI SYSTEMS Regulatory Data Collection – i. e. Kosovo, Bulgaria, Montenegro Government Data Collection – i. e. Serbia. Bi. H Utility Benchmarking – EBC, Hubs in Ukraine, Bulgaria, Ex Yug, Kosovo/Albania Launching Danube Region Utility Benchmarking Public performance indicator database DANUBIS. org OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

DANUBIS. ORG Open online knowledge space on water in the Danube region Data on

DANUBIS. ORG Open online knowledge space on water in the Danube region Data on 600 utilities from 15 countries over 19 years, plus recent news, events, business opportunities, research etc. 1000+ monthly users from 74 countries > 200 sector and country resources Country Portals for Bi. H, Bulgaria, Kosovo, Macedonia, Montenegro, Serbia OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

Philip Weller Head of the Technical Secretariat IAWD/Danube Water Program International Association of Water

Philip Weller Head of the Technical Secretariat IAWD/Danube Water Program International Association of Water Supply Companies in the Danube River Catchment Area www. iawd. at www. danube-water-program. org www. danubis. org

THE ACTORS The Utility The Municipality The National Government The Regulator The Financial Institutions

THE ACTORS The Utility The Municipality The National Government The Regulator The Financial Institutions The National Water Utility Associations The Consumer OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA

OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17

OVERVIEW OF PI IN THE DANUBE REGION | IWA PERFORMANCE INDICATOR CONFERENCE | 17 MAY 2017 | VIENNA, AUSTRIA