Smart Net Total Care The Power of SNTC

Smart Net Total Care The Power of SNTC to the Cisco Partner Scott Schell – Smart Service Business Development Manager © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

…. with each customer you could reveal their uncovered Cisco products? Grow SMARTnet revenue …. you gave each customer an accurate view of their end-ofsupport Cisco products? Sell new Cisco products …. you gave the customer on-going up-to-date installed base and contract information? Faster and more efficient SMARTnet renewals …. you could inform your customer about a published Cisco alert that would preempt network disruption? PRICELESS! © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 3

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

Tracking serial numbers and contracts manually is costly and error prone Are my Cisco products covered with the right contracts? With so many alerts - it’s hard to find the ones that apply to me Entitlement issues take too long to resolve Life cycle planning data is too hard to find and use So many products and contracts – it’s hard to manage them all © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 5

Detailed inventory reports and analysis via intuitive web portal! Validate your Cisco installed base © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY Identify products without service coverage, with support about to expire, or past LDo. S 6

Know what changed in your network! Easily drill down to see details of added device Deleted devices Card Added © 2011 Cisco and/or its affiliates. All rights reserved. See changes between July 1 and November 1 86 devices added Cisco Confidential – FOR INTERNAL USE ONLY 7

Alerts are correlated against your Cisco installed base! • Product Security Incident Response Team (PSIRT) • Software alerts • Hardware alerts A complete view of product alerts specific to installed base • Field notice alerts © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 8

Alerts are correlated against your Cisco installed base! Shows all devices affected by specific alert Easily drill down to find all details of an alert © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 9

Customer Network Cisco Collector Secure Transport Cisco Data Center Cisco Smart Net Total Care Portal SECURE 10010111011011111001101 1001110010101000110111110 10010111011011111001101 Cisco Data Center: - Only accepts connections from registered systems - Secure Cisco IT lock-and-key facility Collector on Customer Network: - Hardened - No root access - Password policy enforcement Transport to Cisco Data Center: - AES 128 -bit data encryption, and HTTPS or SSL connection - Sensitive credentials removed before transport © 2011 Cisco and/or its affiliates. All rights reserved. 100101111111001101 100111010111110 100101111111001101 Smart Net Total Care Portal: - Cisco. com credentials - User can see only their data Cisco Confidential – FOR INTERNAL USE ONLY 10

Smart Net Total Care identifies the customers Cisco inventory and securely communicates this to Cisco’s data center, where it is analyzed against Cisco manufacturing, security, shipping, and contract data. Resulting in a comprehensive view of their installed base, service contracts, and product alerts. Accurate view of IB and Contracts Actionable Reports Contract Consolidation • “I want to identify my serial numbers Entitlement Confidence and map to contracts. ” Contract Renewal Ease • “Doing this manually is costing me time and money. ” Timely RMA Assurance • “I want my records to be accurate and up to date. ” Device Life Cycle Data • “I want to simplify my service renewal process. ” © 2011 Cisco and/or its affiliates. All rights reserved. Device Specific Alert Notification Cisco Confidential – FOR INTERNAL USE ONLY 11

Customer Challenge • What are the gaps and overlaps in service coverage? • Are any network devices near or at EOL? Cisco Solution • Cisco Smart Net Total Care Service to provide insights and proactive network support on a continuous basis © 2011 Cisco and/or its affiliates. All rights reserved. Impact on Customer • Identified 20% of network devices were at or near retirement • Determined more than 2/3 of chassis were uncovered by service contract • Gained tighter control of its cost structure and improved SLA Cisco Confidential – FOR INTERNAL USE ONLY 12

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13

…. with each customer you could reveal their uncovered Cisco products? Grow SMARTnet revenue …. you gave each customer an accurate view of their end-ofsupport Cisco products? Sell new Cisco products …. you gave the customer on-going up-to-date installed base and contract information? Faster and more efficient SMARTnet renewals …. you could inform your customer about a published Cisco alert that would preempt network disruption? PRICELESS! © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 14

USE SNTC DATA TO BUILD A CONSULTATIVE PRACTICE ENABLING STRATEGIC CONVERSATIONS WITH YOUR CUSTOMERS • Show your customer all changes to their network on a weekly basis, ensure they know what is happening in their environment Inventory Delta Report • Assure all RMAs and other MACDs are confirmed and SMARTnet adjustments are made Inventory Delta Report, Contracts Report • Preempt network disruptions by proactively identifying and notifying users of installed devices impacted by Cisco published security alerts and advisories Alert Delta Report • Develop a migration plan with the customer for Eo. S/Eo. L devices, removing the risk of network disruption and allowing timely replacement and accurate budgeting of cost for the customer Aggregated Report • QBR Support – show your customer the changes in their network, illustrate the risk avoidance from device coverage, alerts, Eo. L/Eo. S Inventory Report, Inventory Delta Report, Alert Delta Report, Aggregated Report, Contracts Report © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 15

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16

Target Customer – • Has large and diverse base of Cisco products • Having trouble managing the alerts released from Cisco and how they affect their Cisco products • Reconciliation and contract renewals are a manual, labor intensive process • Limited visibility into coverage of the Cisco inventory • Limited visibility into Eo. S/Eo. L information • When there is a problem, entitlement issues slow down resolution Compelling Events – • Rapid network growth or recent acquisition • Network redesign and consolidation as the result of a corporate merger • New technology purchase plans and need for correct installed base inventory • Recent participation in a KTN or network assessment • Approaching SMARTnet contract renewal © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 17

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18

Thank You!