Smart Citiy Smart Nation Smart Citizen Keynote Speech

Smart Citiy | Smart Nation | Smart Citizen Keynote Speech at “Smart Cities and ICT”, Ghent, September 2019 Dr. Stefan Rugel, Deloitte

Smart City | World Urbanization About 55% of the world’s population now resides in urban areas, which is expected to grow to 68% by 20501 Urbanization levels (2018) 82% 81% 74% 68% 50% North America Latin America & the Caribbean Europe Oceania Asia 43% Africa Emerging megacities The world is expected to have 43 mega cities by 2030, mostly in developing countries 1 2 Copyright © 2019 Deloitte Development LLC. All rights reserved. 1 World Urbanization Prospects: The 2018 Revision, UN DESC

Smart City | In the News With 2. 5 billion more people expected to live in cities by 2050 1, governments across the globe are seeking city-level solutions for city-level problems “China tops world in smart city construction” “Canada launches smart city challenge” – Ministry of Commerce, China – Smart Cities Connect “Indian Government nominates nine more smart cities” “Top 24 US metro cities support smart parking to reduce traffic and carbon emissions”– – The Economic Times Smart Cities World “European investments in technologies enabling smart city initiatives forecast to reach $19 billion in 2018” “ 22 City, Smart Africa Alliance signs Mo. U with ICT companies to accelerate PPPs” – CNBC Africa – International Data Corporation (IDC) “Buenos Aires uses sensor driven analytics to reduce flooding” “Australia funds 52 smart cities projects with $28. 5 M AUS” – Forbes – Smart Cities Connect 3 Copyright © 2019 Deloitte Development LLC. All rights reserved. 1 World Urbanization Prospects: The 2018 Revision, UN DESC

Smart City | Key Drivers Governments are turning to Smart City initiatives to address a convergence of increasing pressures around socio-economic, resiliency, and citizen-engagement issues Unprecedented Urbanization Trending Green Quote: ”A developed country is not a place where the poor have cars. It's where the rich use public transportation. ” Gustavo Pedro, Major of Bogota Safety and Security Example: NYC improved efficiency of property inspection regarding unsafe conditions and structural hazards, by means of prioritizing complaints on illegal conversions by data analytics. Civic Engagement Disruptive Technology Use Cases: • Smartphone-App-based reporting of problems. • Social credit systems to encourage active participation. • Public data. 4 Copyright © 2019 Deloitte Development LLC. All rights reserved.

Smart City | Multiple Stakeholders > 10 years Unprecedented technology development creates a perfect storm. This storm can be perceived as a tsunami, but also a window of opportunity to help solve wicked problems Quantum Computing Virtual Reality and Augmented Reality Emerging Blockchain and Smart Contracts Commercial Drones Sensors and Io. T Three-Dimensional Printing and Additive Manufacturing Maturing Cloud Computing Social media and Digital Platforms Enterprise Systems Copyright © 2019 Deloitte Development LLC. All rights reserved. Human Augmentation Brain-Computer Interfaces Social Robotics Conversational Computing and Virtual Assistance Artificial Intelligence and Cognitive Computing Driverless Vehicles and Autonomous Things Algorithmic Automation Big Data Analytics Mobile Endpoint Devices and Apps Internet 5

Smart City | Multiple Stakeholders A Smart City is composed of many stakeholders working together. The constituent is at the center, indicating that successful Smart Cities are always constituent-centric Universities/ Schools Public Housing Associations City Government State/ National Government Healthcare Providers Energy Providers Public Transportation Providers Research Institutions Startup Incubators Investors Constituent Digital Agencies Retailers Manufacturers and Construction Companies Logistics Providers Technology Vendors Telecom Providers Hotels, Museums, Restaurants, Theaters, and Stadiums Banks/ Insurance companies 6 Copyright © 2019 Deloitte Development LLC. All rights reserved.

Smart City | The Evolution The transition from Smart City 1. 0 to 2. 0 is a journey towards citizen-centricity Emergence of Io. T technologies Overwhelming amounts of data 1. 0 Experimental/ pilot solutions Strategic roadmaps Using a data-driven strategy Focusing on a citizen-centric approach 2. 0 7 Copyright © 2019 Deloitte Development LLC. All rights reserved.

Smart City | Citizen Centric Approach “Cities have the capability of providing something for everybody, only because, and only when, they are created by everybody. ” - Jane Jacobs, The Death and Life of great American Cities Imagine you are charged with designing a network of sidewalks on a newly-built college campus. Or you just let people show you their paths of choice… How would you do it? SURVEYS ? COMPUTER SIMULATIONS DESIRE PATHS Kurt Bauschart via Flickr 8 Copyright © 2019 Deloitte Development LLC. All rights reserved.

Smart City | 2. 0 3 Ds Smart City 2. 0 focuses on enhancing the constituent experience by operating at the intersection of the 3 Ds: data, digital, and human-centered design Smart City initiatives have faced many challenges, in part because of an over-emphasis on left brain, “productcentric” thinking and individual point solutions Thinking in 3 D: smarter decisions, that are less centralized and more empirically informed Digital technologies D sc ata ien ce c tri Pe en e-c l op ign s e D The intersection of the three is where transformation happens 9 Copyright © 2019 Deloitte Development LLC. All rights reserved.

Helsinki’s Whim App Mobility as a service… Digital • Integrated mobile app • Digital payments Data Courier • • User preferences Location data Transit data Calendar sync Design • Subscription model + pay as you go • Points + incentives system 10 Copyright © 2019 Deloitte Development LLC. All rights reserved.

Smart City | Recent Deloitte projects and efforts We provide thought leadership to help clients evaluate complex issues, develop fresh approaches to problems and implement collaborative solutions. We also bring a dynamic range of professional services and partnerships to assist our clients with business and IT transformation to run public service functions in the city of tomorrow and improve the life of residents and visitors. Deloitte teams with Consumer Technology Association (CTA) to develop dedicated exhibit area and a multi-day conference program at Consumer Electronic Show (CES) in 2018 and held multiple sessions in 2019 Jan 2018 and Jan 2019 Working with the Smart City Council in 2016, Deloitte became a Global Lead Partner in 2017 and has shaped conference programming and readiness workshops in US, India, and Australia. Jan 2017 Recent projects: US, UK, Canada, Mexico, Italy, Israel, Netherlands, Belgium, Portugal, Finland, Middle East, China, Thailand, Korea, Australia, New Zealand, Japan, Argentina, Turkey, Poland, Sweden, SEA (Singapore) Recent discussion: US, UK, Canada, Netherlands, Mexico, China, Australia, Chile, Czech Republic, Kazakhstan, Middle East, Portugal, Poland, Uruguay Copyright © 2019 Deloitte Development LLC. All rights reserved. The Deloitte City Mobility Index is shortlisted for the PRWeek Global Awards 2019 Deloitte-led project for the City of San Diego is nominated for a Smart City award at the upcoming Smart Cities New York conference 11

| Smart Places operating system COMMAND, INSIGHTS & i. NTELLIGENCE PROGRAM GOVERNANCE City. Synergy. TM is fulfilling an essential piece of the puzzle, unifying the elements to align the smart city vision. The Smart Cities Domains and ICT Infrastructure are complemented with strong partnerships SMART CITY DOMAINS Economy Mobility Security SMART CITY / IOT PLATFORMS Education Living Environment Integrate and Protect IT Architecture –Applications (FM/PM/IM/AM/CRM/ERP/BI/etc. ) Network Architecture – Active (Routers, Switches, DSLAMs, MSANs) ICT INFRASTRUCTURE Network Architecture - Passive Cloud Infrastructure as a Service SMART CITY END COMPONENTS Vehicles & transports Cameras wearables Mobile Sensors Antennas Buildings Others… 12 Copyright © 2019 Deloitte Development LLC. All rights reserved.

13 Copyright © 2019 Deloitte Development LLC. All rights reserved.

Cascais - Background Through innovative public policies and territorial management, Cascais’ mission is to be the best place to live for a day or a lifetime (visitcascais. com) 14 Copyright © 2019 Deloitte Development LLC. All rights reserved.

Cascais as a benchmark for smart cities Cascais smart city solutions cover all domains of Deloitte‘s smart cities framework 15 Copyright © 2019 Deloitte Development LLC. All rights reserved.

Cascais smart City Services | Fix Cascais is an app that allows citizens to take pictures of city problems, such as damaged sidewalks or street signs, report them directly to the appropriate municipal services and receive contextualized feedback 16 Copyright © 2019 Deloitte Development LLC. All rights reserved.

Cascais smart City Services | Cascais City Points City. Points is a system that rewards citizens for social responsibility, environment stewardship, and actions contributing to local sustainability. Points can be exchange for goods and services at local businesses 17 Copyright © 2019 Deloitte Development LLC. All rights reserved.

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