Small Office Variance SOV Course Number 100 NECOPERATIONS

Small Office Variance (SOV) Course Number 100####

NEC/OPERATIONS MEETING The main goal of this course is to provide the learners with an overview of the Small Office Variance model (SOV). Upon completion of this course, the learner will be able to: Improve operation efficiency by identifying earned workhours and complement. Generate reports; drilling down to National, Area, District, and Unit levels. Download analyze report to identify staffing improvement opportunities.

NEC/OPERATIONS MEETING Function 4 Variance Programs q Provide Standardized Performance Assessment and Daily Automated Staffing / Scheduling Tools at an Operations Level. Small Office Variance (SOV) q Provides earned workload using the same nationally established factors as CSV. q A Postmaster/MPOO level performance management tool used to right size complement and identify workhour opportunities down to the unit level.

NEC/OPERATIONS MEETING SOV Data Sources: q End of Run – Automated/Mechanized Volumes q e. Flash – Distribution, Box Volumes and Workhours q Window Operations Survey (WOS) – Earned Hours and Workload q Web. BATS – Callers q Address Management System (AMS) – Routes and Deliveries q Web. COINS – On Rolls Complement and MPOO Designation q Facilities Database – Hours of Operation

NEC/OPERATIONS MEETING SOV CFV

SOV NEC/OPERATIONS MEETING

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NEC/OPERATIONS MEETING

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SOV Summary NEC/OPERATIONS MEETING

NEC/OPERATIONS MEETING SOV Unit Variance

NEC/OPERATIONS MEETING FTEE Complement Analysis

NEC/OPERATIONS MEETING Workhour Analysis

NEC/OPERATIONS MEETING Workload Analysis

NEC/OPERATIONS MEETING Productivity Analysis

NEC/OPERATIONS MEETING Route and Delivery Analysis

NEC/OPERATIONS MEETING

NEC/OPERATIONS MEETING Workload Page

NEC/OPERATIONS MEETING Workload Page (cont)

NEC/OPERATIONS MEETING Workload Page (cont)

NEC/OPERATIONS MEETING Workload Page (cont)

NEC/OPERATIONS MEETING Business Return Service Worksheet

SOV Delivery Admin Page NEC/OPERATIONS MEETING

NEC/OPERATIONS MEETING Delivery Admin Page (cont)

NEC/OPERATIONS MEETING Complement Page

NEC/OPERATIONS MEETING Complement Page (cont)

NEC/OPERATIONS MEETING Facilities Data Base Page

NEC/OPERATIONS MEETING What If Page

NEC/OPERATIONS MEETING Data Stream Page

NEC/OPERATIONS MEETING Summary… q How should a Postmaster use this tool? Use these Performance Report data points to assist you with scheduling the day-to-day function 4 activities in relation to the current workload and to capture identified weekly staffing opportunities. q How should a MPOO use this tool? They can review the daily Week-to-Date performance of units and use the Vital Few drill down methodology to drive improved performance, identify improvement opportunities by operation, and trend actual to earned full time equivalent staffing performance.

NEC/OPERATIONS MEETING Let’s see what you’ve learned about the Small Office Variance model.

NEC/OPERATIONS MEETING Congratulations! You have successfully completed the Small Office Variance model course.