Slide Title Slide Title The ICT Coalition Manufacturers

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Slide Title The ICT Coalition • Manufacturers of connected devices • Network operators and

Slide Title The ICT Coalition • Manufacturers of connected devices • Network operators and connectivity providers • Online content and service providers 2 First Report on the Implementation of the ICT Principles

Slide Title Assessment Process Stakeholder Feedback Document Review Assessing relevant data/ documents for each

Slide Title Assessment Process Stakeholder Feedback Document Review Assessing relevant data/ documents for each of the providers Company Reports Assessing selfstatements against the Principles Assessing third party comments against the Testing and Evaluation Assessing against what has been observed on their service Principles 3 First Report on the Implementation of the ICT Principles

Slide Title Key Findings The ICT Principles have: • Contributed to greater child online

Slide Title Key Findings The ICT Principles have: • Contributed to greater child online safety • Represent good industry practice by companies that take safety and online child protection seriously • Demonstrate commitment to cooperate on an industry wide basis • Enhanced access, parental controls, report abuse mechanisms, privacy protection and education through implementation of ICT Principles • Act as a foundation for future development 4 First Report on the Implementation of the ICT Principles

Slide Title Principle 1: Content Main Areas Findings Indicate clearly where a service they

Slide Title Principle 1: Content Main Areas Findings Indicate clearly where a service they ü All companies have measures in offer may include inappropriate place content for children ü Content classification/labelling used by companies Display prominently options which are available to control access to certain content ü Access controls ü Different solutions for types of content Display clear AUP / relevant Terms of Service ü All companies have Terms in place Ensure reporting options are in the relevant areas of the service. ü Reporting options are available in nearly all companies 5 First Report on the Implementation of the ICT Principles

Slide Title Terms of Use • All companies were found to present easily accessible

Slide Title Terms of Use • All companies were found to present easily accessible Terms and Conditions for users of services. • Companies with UGC were found to offer clear guidance on the kind of content and behaviour permitted. • Consequences of violations of terms of service were also found to be clear and consistent. 6 First Report on the Implementation of the ICT Principles

Slide Title Reporting • Reporting buttons to file a complaint in relation to content

Slide Title Reporting • Reporting buttons to file a complaint in relation to content are used by five companies. • Other companies used a link to their customer services channel as the reporting option. • No reporting option in two cases. • Reporting options for UGC / cloud hosting services appropriately located 7 First Report on the Implementation of the ICT Principles

Slide Title Supporting Information • Nearly all companies give information about blocking or restricting

Slide Title Supporting Information • Nearly all companies give information about blocking or restricting access • How to report/flag content is supported • Fewer companies provide information about content labelling 8 First Report on the Implementation of the ICT Principles

Slide Title Mapping Implementation 9 First Report on the Implementation of the ICT Principles

Slide Title Mapping Implementation 9 First Report on the Implementation of the ICT Principles

Slide Title Principle 2: Parental Controls Main Areas Findings Manufacturers ü All companies have

Slide Title Principle 2: Parental Controls Main Areas Findings Manufacturers ü All companies have controls in place ü Parental PIN lock and password protection for restricted access Network providers ü Own / Third-party parental control products ü Variety of solutions for mobile Service and content providers ü Approach to restricting access or agegating varies according to service 10 First Report on the Implementation of the ICT Principles

Slide Title Manufacturers • Manufacturers including LG Electronics, Nokia and Google have developed parental

Slide Title Manufacturers • Manufacturers including LG Electronics, Nokia and Google have developed parental control features on their respective operating systems. • Some gaps remain in the implementation for all devices and platforms and variation in the features offered. 11 First Report on the Implementation of the ICT Principles

Slide Title Network Operators • Parental control solutions for fixed internet access are well-established

Slide Title Network Operators • Parental control solutions for fixed internet access are well-established • Parental control offerings for the mobile environment are not as well developed. • All mobile operators offer a basic level of control with a child safe mobile package to manage children’s mobile use. • Six companies offer a full-featured parental control solution for mobile devices. 12 First Report on the Implementation of the ICT Principles

Slide Title Content / Service Providers • Unibet and Bwin. Party - content is

Slide Title Content / Service Providers • Unibet and Bwin. Party - content is strictly for over-18 s • Facebook: access to over-18 s content is restricted • Parental guidance on managing young people’s social media presence. 13 First Report on the Implementation of the ICT Principles

Slide Title Summary 14 First Report on the Implementation of the ICT Principles

Slide Title Summary 14 First Report on the Implementation of the ICT Principles

Slide Title Principle 3: Dealing with abuse/misuse Main Areas Findings Provide a clear and

Slide Title Principle 3: Dealing with abuse/misuse Main Areas Findings Provide a clear and simple process whereby users can report content or behaviour ü All companies where relevant have implemented reporting procedures Implement appropriate procedures for reviewing user reports ü A range of procedures according to the nature of the service Provide clear information to users on all available report and review procedures. ü Report feedback is supported but not in all cases Place and review regularly links to these reporting options ü Reporting typically at the point where content is posted Place links to relevant child welfare organisations ü External links widely supported Ensure that moderators who review user reports are properly trained ü Companies confirm trained and the most experienced moderators deal with report handling 15 First Report on the Implementation of the ICT Principles

Slide Title Reporting Mechanisms • An online reporting template/linked form reporting button principal mechanism

Slide Title Reporting Mechanisms • An online reporting template/linked form reporting button principal mechanism • Customer care email • Not applicable in the case of Bwin. Party, Unibet, LG Electronics 16 First Report on the Implementation of the ICT Principles

Slide Title Accessibility Where • 12 include separate report facility on safety page •

Slide Title Accessibility Where • 12 include separate report facility on safety page • Hosting providers: where content is located Who may report? • Registered users in the case of Google and TDC • Otherwise everyone including non-users 17 First Report on the Implementation of the ICT Principles

Slide Title Supporting with Information • Most give advice about what and how to

Slide Title Supporting with Information • Most give advice about what and how to make a report • 6 companies give feedback to users • 5 describe how reports are typically handled 18 First Report on the Implementation of the ICT Principles

Slide Title Other Means of Reporting Portugal Telecom’s Customer's Ombudsman Deutsche Telekom Child Safety

Slide Title Other Means of Reporting Portugal Telecom’s Customer's Ombudsman Deutsche Telekom Child Safety Officer in each subsidiary as external point of contact 19 First Report on the Implementation of the ICT Principles

Slide Title Other Means of Reporting Protegete App 20 First Report on the Implementation

Slide Title Other Means of Reporting Protegete App 20 First Report on the Implementation of the ICT Principles

Slide Title Principle 4: Child Sexual Abuse or illegal contact Main Areas Findings Cooperate

Slide Title Principle 4: Child Sexual Abuse or illegal contact Main Areas Findings Cooperate with law enforcement authorities and other agencies ü All companies have implemented policies to combat online child abuse Facilitate notification of suspected child abuse content ü Combination of own and national hotline reporting mechanisms in place Ensure prompt removal of illegal content once notified ü Report handling procedures in accordance with national law implemented Provide relevant additional information and / or links ü Information resources and links to external organisations including support agencies 21 First Report on the Implementation of the ICT Principles

Slide Title Scope of Company Policy • Prohibit illegal content/contact through Terms of Use

Slide Title Scope of Company Policy • Prohibit illegal content/contact through Terms of Use • Implement reporting mechanisms • Procedures for ‘notice/takedown’ • Promote partnerships • Proactively detect and combat spread of CAM (Google, Facebook, Portugal Telecom) • Not relevant in 3 cases Members include: Deutsche Telekom Orange Telecom Italia Telefónica Telenor Telia. Sonera Vodafone 22 First Report on the Implementation of the ICT Principles

Slide Title Reporting Mechanisms • 10 companies provide link to national hotline as main

Slide Title Reporting Mechanisms • 10 companies provide link to national hotline as main reporting mechanism • 5 companies use both owncompany and link to hotline facility • ‘Report abuse’ option also acts as reporting mechanism for CAM • Not applicable in 3 cases 23 First Report on the Implementation of the ICT Principles

Slide Title Report Handling Procedures Main Steps • Approved internal procedure for handling reports

Slide Title Report Handling Procedures Main Steps • Approved internal procedure for handling reports • Referral to law enforcement • Referral to hotline National variations in handling of suspected illegal content 24 First Report on the Implementation of the ICT Principles

Slide Title Additional Measures • Mobile operators implement IWF blocklist where legal to do

Slide Title Additional Measures • Mobile operators implement IWF blocklist where legal to do so • DT Group requires third-party providers to comply with NTD rules • Facebook uses Photo. DNA to prevent upload of illegal images • Google restriction on 13, 000 search queries 25 First Report on the Implementation of the ICT Principles

Slide Title Principle 5: Privacy and Control Main Areas Findings Manage privacy settings appropriate

Slide Title Principle 5: Privacy and Control Main Areas Findings Manage privacy settings appropriate for children and young people ü Range of responses from manufacturers, connectivity and content/service providers Offer a range of privacy settings that are easy to understand accessible ü Privacy options to control how content is shared No single approach on default settings Raise user awareness of privacy controls ü Evidence of good information support Raise awareness among stakeholders of industry good practice ü Important initiatives in mobile privacy 26 First Report on the Implementation of the ICT Principles

Slide Title Privacy for under-18 s • Mobile ‘child safe’ packages • Child-safe browsers

Slide Title Privacy for under-18 s • Mobile ‘child safe’ packages • Child-safe browsers • Restrictions on collection data from minors • Tailored communication services, e. g. SAPO Mail Kids for under-13 s (Portugal Telecom) 27 First Report on the Implementation of the ICT Principles

Slide Title Privacy for under-18 s • Default communication ‘your circles’ • Contact by

Slide Title Privacy for under-18 s • Default communication ‘your circles’ • Contact by outsiders restricted • Personal information restricted to only you • Location information disabled by default • Changing default settings brings up educational messages • Default share with ‘friends only’ • Cannot receive contact from strangers • Personal information not available publicly and not available in search • Tagged by max of ‘friends of friends • Location disabled by default • Sharing publicly brings up 28 educational messages First Report on the Implementation of the ICT Principles

Slide Title Promoting Awareness of Privacy • Help resources explaining privacy features • Video

Slide Title Promoting Awareness of Privacy • Help resources explaining privacy features • Video tutorials about how to use and manage privacy settings • Tips and reminders at point where users share content • Opportunity to submit a privacy complaint • Few external links evident 29 First Report on the Implementation of the ICT Principles

Slide Title Summary 30 First Report on the Implementation of the ICT Principles

Slide Title Summary 30 First Report on the Implementation of the ICT Principles

Slide Title Principle 6: Education and Awareness Main Areas Findings Provide access to up-to-date

Slide Title Principle 6: Education and Awareness Main Areas Findings Provide access to up-to-date information ü All companies have support in place for awareness-raising ü Extensive and diverse initiatives Provide advice about features and functionality ü Online help features, video tutorials and tips widely deployed Provide links to external sources of relevant authoritative advice ü Wide range of resources evident ü Good examples of industry cooperation and partnerships with NGOs Support parents and teachers in educating about risks ü Primary target group is parents ü Education resources and direct training also feature 31 First Report on the Implementation of the ICT Principles

Slide Title Resources • Online materials supporting safe and responsible use • Key topics

Slide Title Resources • Online materials supporting safe and responsible use • Key topics covered: Cyberbullying Safe mobile use Contact with strangers Privacy Downloading/Copyright 32 First Report on the Implementation of the ICT Principles

Slide Title Target Audience • Parents the most important group followed by teenagers, teachers

Slide Title Target Audience • Parents the most important group followed by teenagers, teachers and younger users • Content-sharing platforms the main content for youth education and awareness • Specific products, e. g. ‘walled gardens’, for educating younger users 33 First Report on the Implementation of the ICT Principles

Slide Title Partnerships Wide range of examples, e. g. KPN 10 year partnership Mijn

Slide Title Partnerships Wide range of examples, e. g. KPN 10 year partnership Mijn Kind Online Active involvement in delivery of training • Telecom Italia ‘Anche Io Ho Qualcosa Da Dire’ • Portugal Telecom’s Comunicar em Seguranc a corporate volunteer programme Research partnerships, e. g. Bwin. Party 34 First Report on the Implementation of the ICT Principles

Slide Title Areas for further development • Use of mobile devices presents new areas

Slide Title Areas for further development • Use of mobile devices presents new areas of challenge for safety • Parental controls for mobile not fully implemented • Content classification uneven especially in the apps market • Developing better guidance and approaches to labelling for usergenerated content a priority for the industry as a whole • Implementing GSMA Privacy Guidelines for Mobile Application Development an ongoing area of work and needs to be assessed • Promoting wider awareness, through relevant partnerships and localisation of resources is needed 35 First Report on the Implementation of the ICT Principles

Slide Title Key Recommendations for Future Actions • Develop a rolling ICT Principles Action

Slide Title Key Recommendations for Future Actions • Develop a rolling ICT Principles Action Plan detailing specific commitments and metrics to address issues identified on a cross-industry basis • Promote wider adoption of the ICT Principles to include: device manufacturers, apps/content developers, gaming platforms • Develop new partnerships for knowledge exchange, research, innovation and education 36 First Report on the Implementation of the ICT Principles

Slide Title Brian O’Neill Thuy Dinh Dublin Institute of Technology Email: brian. oneill@dit. ie

Slide Title Brian O’Neill Thuy Dinh Dublin Institute of Technology Email: brian. oneill@dit. ie Copy of the report available online: www. ictcoalition. eu 37 First Report on the Implementation of the ICT Principles