SLAC Phone Services Les Cottrell Conventional Phone n

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SLAC Phone Services Les Cottrell

SLAC Phone Services Les Cottrell

Conventional Phone n Conventional Nortel PBX with Voice mail q q q n ~3000

Conventional Phone n Conventional Nortel PBX with Voice mail q q q n ~3000 phones q n Owned by SLAC, supported, current release Contract technician on-site (with back-up) for physical MAC Remote vendor tech support (dial-in modem) Mainly analog (~$50 replace Frys), some extra function Nortel digital Low cost, low tech, highly reliable q Vo. IP not cost effective to upgrade at moment

Documentation n Web accessible phone user guide (policies, emergencies, services, reporting cellular, finding information

Documentation n Web accessible phone user guide (policies, emergencies, services, reporting cellular, finding information etc. ) guide Remedy system for ATOMS (Area Telecom Office Motivators) MAC, problems etc. (problems also via phone, prefer Remedy system since record & track) Policies http: //www 2. slac. stanford. edu/comp/telecom/phoneusersguide/Phone Users. Guide. htm#policies: q q no tampering Shared phones, personal calls, VM passwords, VM message retention, Intl call access, phone abuse monitoring, modem lines for PCs

Security etc. n n PBX in locked secure area UPS backup (>~ 4 hrs),

Security etc. n n PBX in locked secure area UPS backup (>~ 4 hrs), with connection to MG set q q n n Also AT&T coin operated phones (backup) Access to PBX physically and password limited q n n MG set acquired for scheduled outages No unscheduled outage in ~ 20 years Modem access has another userid & strong password for vendor support personnel Databases with phone #, user, ATOM, location etc. used by Guard gate (e. g. for 911 calls) Work with security and Windows team for future integration of voice and email

Cell Phones n n T-Mobile & Sprint have aerials on site, coverage pretty good,

Cell Phones n n T-Mobile & Sprint have aerials on site, coverage pretty good, Cingular not as good. Negotiated contract for services with T-Mobile Individual contracts with Cingular Cellular User Guide q q n Phone & accessories available Service plan, ordering, repairs, lost/stolen phones etc. Billing: charged back to account, working with vendor (T-Mobile) get each person bill, personal use re-imbursed

PDA n n n Policy: Not supported, no special (full functionality) software at SLAC

PDA n n n Policy: Not supported, no special (full functionality) software at SLAC (reduce risk at cost of usability) Not decided on how managed, how supported Some people have been procuring: q q q n n 2 Blackberries in ES&H on T-Mobile contract Dozen Treos in Directors Office on Cingular Contract Dozen MS Mobile PDAs in CEF & Klystron grps on T-Mobile All have Property of SLAC stickers Need to make a recommendation to limit diversity supported q q Help desk then provide limited support Desktop support people unofficially support Treos, others are on their own