Skill development Plan Pune circle Dr Kanchan Jagtap

Skill development Plan Pune circle Dr. Kanchan Jagtap, DDHS, PUNE 23 / 24 May 14

Objective • To create HR empowered with necessary skills/knowledge to increase competency in delivering their regular work

Hard Skills • Related to professional knowledge • Teachable abilities, techniques…… to work effectively • Focus – key specialists Pediatrician, Gynecologist Anesthetist, Staff Nurse • Skill development camps / CME – 1 day Quarterly once

Hard Skills • Experts - Medical college BJMC • Topics - Related to safe motherhood - Related to safe infant / childhood Quarterly Workshop Review of work done in 3 months Evaluation of perf. Solution to problems New Updates

Hard Skills • Experts – BVG Ltd. • Topics - Emergency Medical Service - Half Day Training - RH/PHC MOs

Soft Skills • Personal attributes that enhance an individuals interactions & job performance • Abilities & traits that pertain to personality, attitude & behavior. • Subjective, harder to learn than technical skills, intangible.

Soft skills • • Communication Team work Leadership Decision making, problem solving Managing time, Self confidence • • Positive attitude Empathy Strong work ethics Dealing with criticism

Soft Skills needed in health care Soft skill impact job perf. along with technical skills. 1) Communication skills – Patients, Relatives, Media, Public representatives 2) Empathy – Difficult situations faced by patient. 3) Team player- Being part of team, should be able to play nicely. 4) Dealing with pressure - Pressure is daily part of health care system, able to handle it. 5) Strong work ethic , positive attitude

Soft Skills needed in health care 6)Flexibility in time- Not 9 to 5 field 7)Time Management. Lives depend on timeliness 8)Self Confidence - Need to project self confidence in your abilities, no matter how experienced you actually are. 9)Dealing with criticism - Ability to accept & learn from criticism 10)Leadership – Admin. of health care centre

Medical Encounter : - Attendant Medical Officer Nurse Lab Tech. X-Ray Tech Pharmacist Driver

Frictions. . • Non availability of the HR, waiting time • Non Attentive, • Non listening • Non receival of service • Not explanation about disease • Non transparency • Non accountability • Leading - Low productivity, Dissatisfaction, Conflict, Defame, Stress.

OPD/ IPD/ Deliveries 2013 -2014 Perf. Sr. No District Total OPD IPD Deliveries PHC 1611006 108902 16491 RH 1105631 58540 8225 PHC 835516 50801 5260 RH 685014 49689 5945 4237167 267932 35921 Pune Solapur Total

To Find Out Skill Gap • 50 MS/MOs provided questionnaire • Asked to choose right option Leadership, Communication, Time Mgt. Conflict etc. Results Marks (out of 100) >75% 60 -75% <60% Institutes RH+PHC (50) 19 27 4

Soft skill Training Capsule Workshop of 1 Day MS + THO + 1 st MO PHC – 237 Approx 6 Batches June/July 14 Experts: - From Pune University, Sinhgad Inst. , Yashada Topics : - Communication, Leadership, Time management, Stress management, Professional ethics.

• MS/THO/MO Sensitization of Staff – August 14 • Quarterly Review/Visits • Feedback from staff • Exit interview of patient /relatives • Circle level team- Supervision Evaluation from Aug. 14

Hopeful to perform more effectively by implementing this plan in current year. .

Thanks