Skill Development at its Best Training Development BBA

Skill Development at it’s Best T & D Case Studies Topics • 1. Role of Company's Training and Development Centre in achieving T& D Objectives • 2. Types of Training Methods and Corresponding Training Strategies • 3. Effectiveness of E-learning Training Methods: The Scope in Pakistan • 4. Need Assessment and it's Role in Training and Development Effectiveness • 5. Strategic Training Initiatives: Revolutionizing Traditional Training Outcomes with Innovative Tools & Approaches • 6. Systematic Evaluation of Training Programs: An Integral Components of Modern Instructional Design Approach Copyright 2017@MIRS

Skill Development at it’s Best Learning and Training • Training is the giving of information and knowledge, through speech, the written word or other methods of demonstration in a manner that instructs the trainee. • Learning is the process of absorbing that information in order to increase skills and abilities and make use of it under a variety of contexts. • Training is effective to a greater or lesser extent by virtue of what a person in control of that training – Who might be called a training officer, an instructor, a supervisor or a manager - – Someone who does to ensure that the conditions that the learner experiences are suitable to enable learning to occur. – Trainees learn when these conditions are appropriate. • Learning however will also largely depend upon the learning objectives or outcomes Copyright 2017@MIRS

Skill Development at it’s Best What is Learning? What is Learned? v Learning - a relatively permanent change in human capabilities that is not a result of growth processes. v These capabilities are related to specific learning outcomes. Copyright 2017@MIRS

Skill Development at it’s Best Table 4. 1 – Learning Outcomes Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories and Training • A theoretical understanding of learning can help in generating training objectives for Organizations and Trainees in order to deal with less familiar problems. Answers many important areas: – What Motivates Trainees? – How they approach learning and acquiring skills? – How learning environment or support structure cast an impact on learning outcomes? Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories Reinforcement Theory Social Learning Theory Goal Theories Need Theories Expectancy Theory Information Processing Theory Adult Learning Theory Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories (cont. ) • Reinforcement theory - emphasizes that people are motivated to perform or avoid certain behaviors because of past outcomes that have resulted from those behaviors. – Several processes in reinforcement theory are positive reinforcement, negative reinforcement, extinction, and punishment. Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories (cont. ) • Reinforcement theory – The trainer needs to identify what outcomes the learner finds most positive and negative. – Trainers then need to link these outcomes to learners acquiring knowledge, skills, or changing behaviors. – Trainers can withhold or provide job-related, personal, and career-related benefits to learners who master program content. Copyright 2017@MIRS

Skill Development at it’s Best Table 4. 2 - Schedules of Reinforcement Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories (cont. ) • Social learning theory - emphasizes that people learn by observing other persons (models) whom they believe are credible and knowledgeable. • The theory recognizes that behavior that is reinforced or rewarded tends to be repeated. Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories (cont. ) • Social learning theory – Learning new skills or behavior comes from: • directly experiencing the consequences of using a behavior or skill, or • the process of observing others and seeing the consequences of their behavior. Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories (cont. ) • Social learning theory – Learning is also influenced by a person’s selfefficacy, which is a person’s judgment about whether he or she can successfully learn knowledge and skills. – A person’s self-efficacy can be increased using several methods: verbal persuasion, logical verification, observation of others (modeling), and past accomplishments. Copyright 2017@MIRS

Skill Development at it’s Best Figure 4. 1 - Processes of Social Learning Theory

Skill Development at it’s Best Learning Theories (cont. ) • Goal theories – Goal setting theory - assumes that behavior results from a person’s conscious goals and intentions. – Goals influence a person’s behavior by: • directing energy and attention. • sustaining effort over time. • motivating the person to develop strategies for goal attainment. Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories (cont. ) • Goal theories – Goal setting theory • It is used in training program design. • It suggests that learning can be facilitated by providing trainees with specific challenging goals and objectives. • The influence of goal setting theory can be seen in the development of training lesson plans. Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories (cont. ) • Goal theories – Goal orientation - the goals held by a trainee in a learning situation. • It includes learning and performance orientation. • Learning orientation - trying to increase ability or competence in a task. • Performance orientation - learners who focus on task performance and how they compare to others. Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories (cont. ) • Goal theories – Goal orientation • It affects the amount of effort a trainee will expend in learning (motivation to learn). • Learners with a high learning orientation will direct greater attention to the task and learn for the sake of learning in comparison to learners with a performance orientation. • Learners with a performance orientation will direct more attention to performing well and less effort to learning. Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories (cont. ) • Need theories – Helps to explain the value that a person places on certain outcomes. – Need - a deficiency that a person is experiencing at any point in time. – Maslow’s and Alderfer’s need theories focused on physiological needs, relatedness needs, and growth needs. Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories (cont. ) • Need theories – The major difference between Alderfer’s and Maslow’s hierarchies of needs is that Alderfer allows the possibility that if higher-level needs are not satisfied, employees will refocus on lowerlevel needs. – Mc. Clelland’s need theory focused primarily on needs for achievement, affiliation, and power. Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories (cont. ) • Need theories – Suggest that to motivate learning, trainers should identify trainees’ needs and communicate how training program content relates to fulfilling these needs. • If certain basic needs of trainees are not met, they are unlikely to be motivated to learn. Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories (cont. ) • Expectancy theory – It suggests that a person’s behavior is based on three factors: • Expectancies - the link between trying to perform a behavior and actually performing well. • Instrumentality - a belief that performing a given behavior is associated with a particular outcome. • Valence - the value that a person places on an outcome. Copyright 2017@MIRS

Skill Development at it’s Best Figure 4. 2 - Expectancy Theory of Motivation Copyright

Skill Development at it’s Best Table 4. 3 - Implications of Adult Learning Theory

Skill Development at it’s Best Learning Theories (cont. ) • Information processing theory – It gives more emphasis to the internal processes that occur when training content is learned and retained. – It highlights how external events influence learning, which include: • Changes in the intensity or frequency of the stimulus that affect attention. • Informing the learner of the objectives to establish an expectation. • Enhancing perceptual features of the material (stimulus), drawing the attention of the learner to certain features. Copyright 2017@MIRS

Skill Development at it’s Best Learning Theories (cont. ) • Information processing theory – It highlights how external events influence learning, which include: • Verbal instructions, pictures, diagrams, and maps suggesting ways to code the training content so that it can be stored in memory. • Meaningful learning context (examples, problems) creating cues that facilitate coding. • Demonstration or verbal instructions helping to organize the learner’s response as well as facilitating the selection of the correct response. Copyright 2017@MIRS

Skill Development at it’s Best Figure 4. 3 – A Model of Human Information

Skill Development at it’s Best Table 4. 4 - The Relationship among Learning Processes,

Skill Development at it’s Best The Learning Process • The learning cycle involves four stages: – Concrete experience – Reflective observation – Abstract conceptualization – Active experimentation Copyright 2017@MIRS

Skill Development at it’s Best Table 4. 5 – Learning Styles Copyright 2017@MIRS

Skill Development at it’s Best The Learning Process (cont. ) • Age influences on learning – Trainers need to be aware of trainees’ ages to create a learning environment and develop materials that meet their preferences. – According to some trainers, there are four generations of employees with distinct attitudes toward work and preferred ways to learn— Millenniums (or nexters), Gen Xers, baby boomers, and traditionalists. Copyright 2017@MIRS

Skill Development at it’s Best The Learning Process (cont. ) • Instruction - trainer’s manipulation of the environment in order to help trainees learn. • The training context - the physical, intellectual, and emotional environment in which training occurs. • Practice - physical or mental rehearsal of a task, knowledge, or skill to achieve proficiency in performing the task or skill or demonstrating the knowledge. Copyright 2017@MIRS

Skill Development at it’s Best Table 4. 6 - Features of Good Instruction That

Skill Development at it’s Best Table 4. 8 - Characteristics of Good Training Objectives

Skill Development at it’s Best The Learning Process (cont. ) • Metacognition - individual control over one’s thinking. – Two ways that individuals engage in metacognition are monitoring and control. • Advance organizers - outlines, texts, diagrams, and graphs that help trainees organize the information that will be presented and practiced. Copyright 2017@MIRS

Skill Development at it’s Best The Learning Process (cont. ) • Overlearning - Continuing to practice even after being able to perform the objective several times. • Error management training - giving trainees opportunities to make errors during training; provides the opportunity for trainees to engage in metacognition. Copyright 2017@MIRS

Skill Development at it’s Best The Learning Process (cont. ) • Practice can be massed, spaced, in whole, or in part. • It must be related to the training objectives. • Feedback is information about how well people are meeting the training objectives, and should be provided as soon as possible after the trainees’ behavior. Copyright 2017@MIRS

Skill Development at it’s Best The Learning Process (cont. ) • Employees learn through observation, experience, and interacting with others. • Communities of practice - groups of employees who work together, learn from each other, and develop a common understanding of how to get work accomplished. Copyright 2017@MIRS