Skill Development at its Best Management BBA MBA

Skill Development at it’s Best Lectures 123 Administration Introduction of Instructor Course Introduction Few Words on Articles & Additional Readings Suggestions and criticism about previous semesters • Suggestion for future course of action • Management Overview • Subject Website as Online Resource Center (www. themirs. org) • • Copyright 2017@MIRS

Introduction Skill Development at it’s Best Farhan Mir Assistant Professor (IMS, BZU) MS (Monash, Australia) Ph. D (Management) Candidate (UMT, Lahore) Director Operations and Lead Trainer (MIRS) • Projects – – Mumkinkar (Social Responsibility Group) SAI (Sports Awareness Initiative) Blood Bank, Book Bank, CBC MIRS • Training Interests – Personality Development – Soft Skills (Team Skills, Presentation Skills, Motivation, Emotional Intelligence and Hygiene) – Sports Skills (Sports Training – Golf, Sportsmanship, Champion’s Attitude) • Sports (Cricket, Squash, Golf) 1000+ Wins in Competitive Matches Copyright 2017@MIRS

Skill Development at it’s Best Instructors Introduction - The Story of MIRS Website: www. themirs. org Our Events: www. themirs. org/events/ Products: www. themirs. org/product/ Facebook Page: www. facebook. com/themirs. org You. Tube Channel: https: //www. youtube. com/cha nnel/UCi. S 6 O 1 Kr 0 Frsrtwsx. Isgsr. A Copyright 2017@MIRS

Skill Development at it’s Best Instructors Introduction - MIRS Business Administration – Scenario and Activity based training sessions in close interaction settings Active Discussion BSES Work Attitude Critical Evaluation Scenario Building Context Judgment & Development Precise and Relevant yet Complete (PRC) Copyright 2017@MIRS

Skill Development at it’s Best Instructors Introduction - MIRS Copyright 2017@MIRS

Skill Development at it’s Best My Introduction: Consultation Method v Best through e-mail address (farhanmir@bzu. edu. pk) OR In case of submission of assignment through email (farhanazmatmir@gmail. com) v After/before lectures on lecture day OR Announced Timings in case of Assignments or Reports Copyright 2017@MIRS

Skill Development at it’s Best My Introduction: Interests Sports Social & Cultural Change History & Art Personality Development Religion Creativity & New Ideas 1000+ Wins in Competitive Matches Copyright 2017@MIRS

Skill Development at it’s Best Instructors Introduction - Favorite Quotes • "Champions aren't made in gyms. Champions are made from something they have deep inside them: A desire, a dream, a vision. They have to have last-minute stamina, they have to be a little faster, they have to have the skill and the will. But the will must be stronger than the skill. " - Muhammad Ali Copyright 2017@MIRS

Skill Development at it’s Best Course Administration & Requirements Copyright 2017@MIRS

Skill Development at it’s Best Course Administration • Exams and Assessment – Basically 2

Skill Development at it’s Best Examination • I personally believe in “thorough studies” so usually no choices given in the exam • Every thing discussed, during the class or given as reading material, could be part of the exams • Questions will be formulated in a way to examine both bookish as well as conceptual thinking • Other details will be given close to Mid • I will try to follow my simple rule that is – “ I’ll be very friendly in the lectures and very strict in the exam hall (believe me no chance of misconduct…)” Copyright 2017@MIRS

Skill Development at it’s Best Lecture Notes • Available from Photostat shop before lectures or preferably one day before the start of new week • Usually the lecture material will cover the topics of one week • Lecture Notes also now available online on the given website address (http: //themirs. org/business-admincourses/principles-of-managemet) • Lecture Notes will not be in detail format rather these will contain topics of discussion and important announcements regarding assessments. • Most Importantly Lecture Notes are just a supporting material and students must not forget to read books for detail and complete understanding Copyright 2017@MIRS

Skill Development at it’s Best Course Administration • Sessionals – Written assignments (Small Tasks) (details in coming lectures) • Critiques on Articles (a one page summary on an article related to the discussion topic and trends in Training and Development – – • Idea is to initiate research oriented writing not “cut-copy-paste” Attendance, Presentations, Quiz & Class Discussion & Participation (as a regular activity) Volunteer presentations (you must not be that familiar with this kind of stuff but you need to respond to it quickly!) Sessional’s loot sale Formal Presentations in groups and preferably case study presentations linking contents to an organization (local) Copyright 2017@MIRS

Skill Development at it’s Best How to get more marks? • Requirements – Overall Class Attitude – Things to Avoid (Referencing, Cut-Copy-Paste Culture, Carelessness, leg-pulling) – Things to do (Innovation, Confidence, Work Attitude) – Sense of Maturity and continuous learning Copyright 2017@MIRS

Skill Development at it’s Best One of the Major Sessional • Case Study Presentation – Students in groups of 6 -7 will choose an Organization that has implemented a project recently (Preferably a Pakistani Organization) – Written Case should be developed on the given format (A model format will be discussed in upcoming lectures) – Students need to develop a proper case study using the case study development guidelines – Eventually will present their findings in the shape of a Presentation in front of the class or classes on Multimedia – Students need to submit both Hard (Printed) and Soft copies (Computer files) of the Case itself and that of the Power. Point Presentation – This is day 1 so you can start working now! – I will myself present at least one Case Study well before the presentation schedule so that you people have an idea Copyright 2017@MIRS

Skill Development at it’s Best Course Orientation • Basically Theoretical focus & Practical as well Introduction of Concepts and Issues regarding Training and Development (This subject is developed in case study mode: it means that there are lot of case studies) • But – The practical orientation will also be a major focus of the course (this will include practical demonstration on multimedia) – Lecture notes will include more graphical explanation of things to give more practical orientation about concepts & applications especially the latest trends – Formal Presentation from Students will also work in this regard – Video or Audio Presentation will also be part of the lectures Copyright 2017@MIRS

Skill Development at it’s Best Text & References • Focus will be on topics rather Chapters of any text • Many Text/books are available in market – Stephen P. Robbins & Marry Coulter (Latest Edition). “Management”. – Thomas S. Bateman, Scott A. Snell. “Management: The New Competitive Landscape”. (Latest Edition). • Mostly things will be taught from the Text but students need to broaden their view and consult as many additional references as possible (Preferably available in local market and from the Internet) Copyright 2017@MIRS

Skill Development at it’s Best Learning not Teaching Miscellaneous (Regularity, Consultancy, Support etc) Neutral Assessment (Objective) Competency & Skills Guidelines for me as an Instructor True Knowledge not stories Class Environment Updated Teaching Methodology Copyright 2017@MIRS

Skill Development at it’s Best Expected Topics • Introduction – Management • Overview and key components • Management as a Field – What are Organizations? – Management Functions & Roles – Management Skills – Management in changing environment • History and Evolution of Management – Important Contributions – Trends and Issues • Organizational & Environmental Constraints – – Environmental Effects Important Environmental Elements Internal Vs. External Environment Global Environment & Management Copyright 2017@MIRS

Skill Development at it’s Best Expected Topics… • Social Responsibility & Managerial Ethics – Social Responsibility Vs. Social Responsiveness – Managerial Ethics • Decision Making & Managers – Decision Making Process – Types of Problems – Decision Making Fundamentals • Planning – – Role of Planning Goals Vs. Objectives Strategic Management Techniques of Planning Copyright 2017@MIRS

Skill Development at it’s Best Expected Topics… • Organizational Structure & Design – – • • • Structure Fundamentals Span of Control Organizational Styles Organizational Designs Management & Communication (Role of IT) HRM Behavior & Behavioral Theories Groups & Teams Case Studies Copyright 2017@MIRS

Skill Development at it’s Best Outline of Today’s Lecture • • • Introduction to “Management” The Management Process Types of Managers Management Roles and Skills Foundations of Modern Management Open Systems View Contingency Perspectives Key Issues Facing Managers Today Learning about Management and Being a Successful Manager Copyright 2017@MIRS

Skill Development at it’s Best Foundations of Modern Management • The concept of Management and Managers is new? • Early examples of management – Pyramids – Wars – Great Wall of China Copyright 2017@MIRS

Skill Development at it’s Best Insights from Pyramids • The Pyramids were • Well Planned • Activities were coordinated • Resources were properly controlled • Tasks were carried with and through people Copyright 2017@MIRS

Skill Development at it’s Best Foundations of Modern Management • Pre-1900 events – Adam Smith writes Wealth of Nations • Outlines division of labor – Industrial Revolution • Emergence of large organizations • Modern Management – Formal Organizational Structures – Traditional Management Styles • We are in the Post Modern Management Era – Globalization – Mergers & Alliances – Information & Knowledge Worker Copyright 2017@MIRS

Skill Development at it’s Best Introduction to “Management” • What is “Management”? – Formal Definitions: • “The attainment of organizational goals in an effective and efficient manner through planning, organizing, leading and controlling organizational resources” (Daft & Marcic) • “the process of coordinating work activities so that they are completed efficiently and effectively with and through other people” (Robbins) • “A set of activities directed at an organization’s resources with the aim of achieving organizational goals in an efficient and effective manner” (Griffin) Copyright 2017@MIRS

Skill Development at it’s Best Who are Managers? • Manager – Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals – Changing nature of organizations and work has blurred the clear lines of distinction between managers and non-managerial employees Copyright 2017@MIRS

Skill Development at it’s Best Who are Managers? (continued) • Managerial Titles – – – First-line managers - manage the work of nonmanagerial individuals who are directly involved with the production or creation of the organization’s products Middle managers - all managers between the first-line level and the top level of the organization who manage first line managers Top managers - responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization Copyright 2017@MIRS

Skill Development at it’s Best 1. By Position Types of Managers 2. By Level in the Organization 3. By Functional Title • Chief Executive Officer (CEO) • President • Vice Presidents Top Managers • Chief Financial Officer (CFO) • Chief Information Officer (CIO) • Vice President of Sales • Director • Manager Middle Managers • Director of Manufacturing • Human Resource (HR) Mgr. • Supervisor • Assistant Manager First-line Managers • Production Supervisor • Assistant HR Manager Non-supervisory Employees Copyright 2017@MIRS

Skill Development at it’s Best Introduction to “Organization” • What is an organization? – Formal Definitions: • “A social entity that is goal directed and deliberately structured” (Daft & Marcic) • “A deliberate arrangement of people to accomplish some specific purpose” (Robbins) • “A group of people working together in a structured and coordinated fashion to achieve a set of goals” (Griffin) Copyright 2017@MIRS

Skill Development at it’s Best Characteristics of an Organization Distinct Purpose Deliberate Structure People

Skill Development at it’s Best NADRA (Example of an Organization) • Introduction – To cater for a cohesive and unified approach in both Registration and Social fields NADRA was created on 10 March 2000 by merging the National Database Organization (NDO) and Directorate General of Registration • Purpose – Basic purpose is to carry out the registration of things (people, cars, houses and even may be your pets…) Copyright 2017@MIRS

Skill Development at it’s Best NADRA (Products & Projects) • Current Products – – – Computerized National ID Cards (CNIC) National ID Cards for Overseas Pakistanis (NICOP) Pakistan Origin Card (POC) Children Registration Certificate (CRC) Machine Readable Passports (MRP) Vehicle Identification and Monitoring System (VIMS) • Projects – – – – National Data Warehouse Swift Registration Centers Electoral Rolls Billing Machines (KIOSK) Geographical Information Systems Network Information Infrastructure Earthquake Affected Registration Copyright 2017@MIRS

NADRA (NADRA Swift Registration Centre) (Few People) Skill Development at it’s Best Copyright 2017@MIRS

Skill Development at it’s Best NADRA (Structure…) Chairman Board of Governors NSRC’s MVR’s RHQ’s

Skill Development at it’s Best So What Managers in almost every Organization do? Planning

Skill Development at it’s Best What do Managers do? • Management Functions – – Planning - defining goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate activities Organizing - determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made Leading - motivating subordinates and influencing individuals or teams Controlling - monitoring actual performance against goals Copyright 2017@MIRS

Skill Development at it’s Best The Management Process • Planning – Defining goals –

Skill Development at it’s Best The Management Process • Organizing – Determining what tasks are to be done – Deciding who is to do each task – Grouping tasks together – Establishing reporting and authority relationships – Determining where decisions are to be made Copyright 2017@MIRS

Skill Development at it’s Best The Management Process • Leading – Influencing, directing, persuading, motivating – Dealing with employee behavior issues – Maintaining morale – Molding company culture – Handling conflicts – Ensuring communication Copyright 2017@MIRS

Skill Development at it’s Best The Management Process • Controlling – Monitoring activities and

Skill Development at it’s Best The Management Process • Managers use four types of resources – Financial Resources – Physical Resources – Information Resources – Human Resources, a. k. a. “Human Capital” Copyright 2017@MIRS

Skill Development at it’s Best The Management Process • Primary Organizational Goals – Money

Skill Development at it’s Best The Management Process • Determining Management Success – Efficiency • Measured by resource usage, “means” • “Doing things right” – Effectiveness • Measured by goal attainment, “ends” • “Doing the right things” Copyright 2017@MIRS

Skill Development at it’s Best What is Management? (continued) • Elements of definition (continued) – Efficiency - getting the most output from the least amount of inputs • “doing things right” • concerned with means – Effectiveness - completing activities so that organizational goals are attained • “doing the right things” • concerned with ends Copyright 2017@MIRS

Skill Development at it’s Best Efficiency And Effectiveness in Management Efficiency (Means) Effectiveness (Ends) Resource Usage Goal Attainment Low Waste High Attainment Management Strives For: Low resource waste (high efficiency) High goal attainment (high effectiveness) Copyright 2017@MIRS

Skill Development at it’s Best Management Roles and Skills • Managerial Roles: What else do managers do? – Interpersonal roles • Figurehead • Leader • Liaison – Informational roles • Monitor • Disseminator • Spokesperson – Decisional roles • • Entrepreneur Disturbance Handler Resource Allocator Negotiator Copyright 2017@MIRS

Skill Development at it’s Best Management Roles and Skills • Technical Skills – Knowledge of how the work is done • Interpersonal Skills – Knowledge of human behavior, social skills • Conceptual Skills – Intelligence, seeing the “whole” picture, understand relationships of parts • Diagnostic Skills – Ability to identify true nature of problems Copyright 2017@MIRS

Skill Development at it’s Best SKILLS NEEDED AT DIFFERENT MANAGEMENT LEVELS © 2003 Pearson

Skill Development at it’s Best Management Roles and Skills • Importance of skills differs depending on level in the organization – Top managers: Conceptual and diagnostic skills most important – First-line managers: Technical and interpersonal skills most important – Middle managers: All skills important! Copyright 2017@MIRS

Skill Development at it’s Best Why Study Management? (continued) • The Reality of Work – – Most people have some managerial responsibilities Most people work for a manager • Importance of being a manager – – Create an environment that allows others to do their best work Provide opportunities to think creatively Help others find meaning and fulfillment Meet and work with a variety of people Copyright 2017@MIRS

Skill Development at it’s Best Why Study Management? • Universality of Management – Management is needed • in all types and sizes of organizations • at all organizational levels • in all work areas – Management functions must be performed in all organizations • consequently, have vested interest in improving management Copyright 2017@MIRS

Skill Development at it’s Best UNIVERSAL NEED FOR MANAGEMENT Copyright 2017@MIRS

Skill Development at it’s Best Complementary Cases – Module 1 Lipschultz, Levin & Gray

Skill Development at it’s Best Lipschultz, Levin & Gray • Introduction • A Chartered Professional Accounting Company offering variety of financial services to individuals and small & Large organizations • Stephen P. Seigel is the CEO facing new yet challenging tasks • Offer Financial consultancy to variety of organizations and their people throughout the world • Over 50 years of services for the accounting, tax and consultancy needs of these organizations Copyright 2017@MIRS

Skill Development at it’s Best Copyright 2017@MIRS

Skill Development at it’s Best Lipschultz, Levin & Gray -The People’s Company • The Focus on People • The norms of the organization are based upon people involvement and participation • Creative, talented & diversified employees are the key components of company’s overall posture • To have a unique and creative way of providing financial services company focuses on acquiring and maintainning group-based and friendly human resources Copyright 2017@MIRS

Skill Development at it’s Best Lipschultz, Levin & Gray -The People’s Company • Some significant changes at the company • The use of non-conventional ways to achieve the tasks • The dull CPA work is carried out with new exciting ways • Innovation is there every where in the company especially in the arrangements of things • An example is a miniature “Golf Course” • The idea is to create openness in the office environment where people could interact with each other Copyright 2017@MIRS

Lipschultz, Levin & Gray -The People’s Company Skill Development at it’s Best • The Different look about the company – The interior is quite unique and different – The giant abacus (ancient computer) – A welcome wall with something about business, innovation and commitment – The setting is based on fun and exciting environment but employees are well focused on their tasks – The tend to set new standards almost everyday, where to be “great” is not enough – The core of the company is based on services offered with • Integrity, Confidentiality, Honesty and Openness Copyright 2017@MIRS

Lipschultz, Levin & Gray -Discussion Questions Skill Development at it’s Best • Keeping professional excited about work that can be routine and standardized is a major challenge for Siegel. How could he use technical, human, and conceptual skills to maintain an environment that encourages innovation and professionalism in his CPA firm? • What Management Roles would Siegel will be playing? • Made a presentation to potential clients • assessed the feasibility of adding a new consulting service • Kept employees focused on the company’s commitment to customers Copyright 2017@MIRS

Skill Development at it’s Best Lipschultz, Levin & Gray -Discussion Questions • What can you tell about LLG’s emphasis on customer service and innovation? In what ways does the organization support its employees in servicing customers and in being innovative? • Would LLG’s approach work for all CPA firms? Why or Why not? What could other managers learn from Steven Siegel? Copyright 2017@MIRS

Skill Development at it’s Best C. F. Martins –the famous guitar company The story

C. F. Martins –the famous guitar company Skill Development at it’s Best • Introduction – Started in 1883 in United states offering acoustic guitars – That makes Martin one of the longest continually owned and operated family businesses in America – Martin acoustic guitars—considered the world over to be the finest you can play – longevity is sustained due to – Quality – Innovation – Excellence Copyright 2017@MIRS

Skill Development at it’s Best C. F. Martins –the famous guitar company • The focus on quality – A Martin guitar, because it is crafted with the best raw materials, and made by world-renowned skilled craftspeople, becomes a magical sensual experience—to completely satisfy your personal aesthetics – Throughout these years the management and employees have not compromised on quality – The tools and techniques have changed but the quality standards have remain at the same dazzling hights Copyright 2017@MIRS

C. F. Martins –the famous guitar company Skill Development at it’s Best • The Core Survival Features • Martins have also remained socially responsible and ethical by utilizing legal natural materials rather alternative wood species • Martin used partially damaged woods for their guitars • It follows the CITES guidelines (Convention for International Trade in Endangered Species of Wild Fauna and Flora Copyright 2017@MIRS

C. F. Martins –the famous guitar company Skill Development at it’s Best • Martins as a Leader – Chris the owner travels around the world to hold instructional clinics – Although company is rooted in past but Chris is ready to use non-conventional means – Chris launched a low priced model in 1990 s and that paid off for Martins – Chris thought if Martins worship it past then there will be no Martin left to worship – Under his guidance company sales went up – His management style is known as friendly and personal, yet firm and direct Copyright 2017@MIRS

Skill Development at it’s Best C. F. Martins –the famous guitar company- Discussion Questions • Which Management skills- conceptual, human, or technical- do you think would be most important for Chris martin? • How might a commitment to social responsibility affect the way managers perform the managerial functions? • What management roles would Chris be playing as he • Visits Martin dealership arround the world Copyright 2017@MIRS

Skill Development at it’s Best C. F. Martins –the famous guitar company- Discussion Questions • Chris made the statement that “If Martins just worship its past without trying new things, there won’t be a Martin left to worship. ” What are the implications for managers throughout the company as they plan, organize, lead and control? Copyright 2017@MIRS