Six Sigma Qualtec Improving Your Business Results Deployment

Six Sigma Qualtec • • • Improving Your Business Results Agenda Overview Six Sigma Described Quantification and Categorization of Deployment Results Fundamentals of Initialization and Infrastructure Development Process Management and Six Sigma The Path to Self Sufficiency Six Sigma Qualtec – All Rights Reserved

Six Sigma Qualtec Improving Your Business Results Six Sigma Described • It is the philosophy of breakthrough level improvements, that every process can and should be repeatedly evaluated and significantly improved – In terms of time required, resources used, quality performance, costs and other aspects relevant to the process. – All leading to increased customer satisfaction, market share, revenue, profits, and ultimately shareholder value. Six Sigma Qualtec – All Rights Reserved

Six Sigma Qualtec Improving Your Business Results Six Sigma Described • It is an enterprise wide strategy that effectively develops a capability and a desire within individuals to: – To effectively manage process activities and performance – To solve business and quality problems – To improve decision-making – To improve the overall performance of the enterprise Six Sigma Qualtec – All Rights Reserved

Six Sigma Qualtec Improving Your Business Results Six Sigma Described Management System + Methodology + Tools + Metrics and Goals System – A group of interactive and dependent activities which operate synchronously and in control to repeatedly achieve an expected result with little or no Management intervention required Six Sigma System – An enterprise wide strategy that recognizes problematic areas of the business, defines improvement efforts and projects, determines and implements data driven breakthrough level solutions…. . in a predictable and repeatable manner to improve business results Six Sigma is the way you run your business. It is not just about quality, it is a business & process management system, and one of the many outputs is improved quality. Six Sigma Qualtec – All Rights Reserved

TOTAL QUANTITY OF IMPLEMENTATIONS Six Sigma Qualtec Improving Your Business Results Categorization of Results Below Average Inferior Above Average Excellent RESULTS FROM SIX SIGMA IMPLEMENTATIONS How Six Sigma is Implemented and Applied Will Determine the Results Six Sigma Qualtec – All Rights Reserved

Six Sigma Qualtec Improving Your Business Results Quantification of Results Multiple Factors Determine the

Six Sigma Qualtec Improving Your Business Results Factors that Influence Results Y(results) = f(X) X 1 = Senior Executive engagement and commitment X 2 = Up front planning Initialization X 3 = Infrastructure Development X 4 = Proactive Champions that see the power of Six Sigma X 5 = Full-time Black Belts from “Among the Best” X 6 = Process Management through Green and Yellow Belts Process Management X 7 = Black Belts Project selection that makes an impact on the bottom line of the business X 8 = Financial evaluation system X 9 = Metrics and goals linked to corporate strategy for progress tracking X 10 = Project tracking system to measure progress Six Sigma Qualtec – All Rights Reserved

Six Sigma Qualtec Improving Your Business Results Initialization Six Sigma System – An enterprise wide effort that recognizes problematic areas of the business, defines improvement efforts and projects, determines and implements data driven breakthrough level solutions…. . in a predictable and repeatable manner to improve business results Infrastructure – The various elements (activities) of a system that must exist to allow the predictable and continuous operation of that system to achieve expected results Initialization – The process of preparing a company for the development of the necessary infrastructure required to achieve excellent results from a Six Sigma implementation and to achieve self-sufficiency Six Sigma Qualtec – All Rights Reserved

Six Sigma Qualtec Improving Your Business Results Initialization - Overall Deployment Planning 1 2 Train Executive and Top Management Team Initial Launch Planning 5 6 Begin Implementation & Infrastructure Development Core Team Training 4 3 Define the Six Sigma System to be Implemented Select Core Team 8 7 Finalize Launch Planning Release Six Sigma Handbook and Guidelines High Level Implementation Roadmap Six Sigma Qualtec – All Rights Reserved

Improving Your Business Results Six Sigma Qualtec Initialization - Overall Deployment Planning 9 10 Apply Infrastructure and Support Systems 13 Implement Process Management Train Champions 12 11 Select BB’s and Projects for Wave 1 BB’s Begin Green Belt and Yellow Belt Training 14 • Consecutive BB, GB, YB Waves • Master Black Belt Development • Project Tracking & Reporting High Level Implementation Roadmap Six Sigma Qualtec – All Rights Reserved

Six Sigma Qualtec Improving Your Business Results Initialization - Initial Launch Planning Determining the

Improving Your Business Results Six Sigma Qualtec Initialization - Initial Launch Planning Phase Implementation Phase Key Activities • Executive 1: 1 Interviews • Key Implementation Leaders • Communications Plan • • • • Selected Executive Management Training Define Year 1 Implementation Plan Core Team Selected and Trained Rev 1 Six Sigma System Definition Released Begin Initialization Establish Deployment Strategy Rev 1 Six Sigma Handbook Develop Communications Plan Establish Management Commitment Letter First Employee Announcements letter Budgeting Establish Performance Expectations/Goals Initiate Compensation Plan Identify Initial Champions Establish 3 Year Plan • • • • • SCHEDULE & TIMING Executed Train Champions Identify First Projects Train First Waves of BB’s On-Site Support Infrastructure Completed Launch Initial GB/YB Training Six Sigma Metrics Established Measurement & Tracking Systems Established Train Functional Mngmnt BB Certification Process Established Champion Refresher. Trng Train Initial MBB’s Begin All Employee Awareness Training Six Sigma Handbook Rel 2+ Quarterly Exec Reviews First Recognition & Rewards Event Pilot Customer Engagement Process SCHEDULE & TIMING • 2 to 3 Months • 9 to 10 Months Year 1 Six Sigma Qualtec – All Rights Reserved Institutionalizing Phase Key Activities • Full Scale GB/YB Training • Engage Suppliers • Develop Internal Training Capability • Complete BB & MBB Training Waves to Full Quantity • Second Annual Rewards & Recognition Event • Spot Champion Revitalization Training • System Refinement & Improvement • Quarterly Exec Reviews • Full Customer Engagement • Launch Design for Six Sigma Training • BB Re-Integration Planning Sustaining Phase Key Activities • Continue GB/YB Training • Complete Design for Six Sigma Training • Migrate BB’s & MBB’s Back into Functional Roles • Continue Supplier Deployment • System Refinement & Improvement • Progress Reviews • Annual Rewards & Recognition Event • Quality Performance Improvement • SCHEDULE & TIMING • 12 Months Year 2 SCHEDULE & TIMING • 12 Months Year 3

Six Sigma Qualtec Q 1 Improving Your Business Results Initialization - Final Launch Planning CY 02 Q 3 Q 4 Q 1 CY 03 Q 2 Q 3 Q 4 Q 1 CY 04 Q 2 Q 3 Q 4 Q 2 Q 4 Propulsion Systems Manufacturing Pneumatics and Servos Manufacturing Command Console Systems Integrators Sales And Marketing Administrative Functions Design/Development Engineering Customers and Suppliers Q 1 Q 2 Q 3 Q 4 Q 1 Plan the Deployment Sequence Six Sigma Qualtec – All Rights Reserved Q 3

Six Sigma Qualtec Improving Your Business Results Initialization - Final Launch Planning 1 Year

Six Sigma Qualtec Improving Your Business Results Initialization - Developing Infrastructure Hard Copy Six Sigma Handbook Core Team Training Client’s Uniqueness Core Team Workshop “N” Templates for Handbook Engage Process Best Practices Core Team Workshop 1 Six Sigma System Requirements Defined and Auditable System Self Integrating Six Sigma System Knowledge & Expertise Consistent Six Sigma Deployment Experienced Facilitation Inputs Web Based Six Sigma Handbook Infrastructure Development Process Outputs Infrastructure is Developed by the Companies Support Organizations and Representatives From Each Major Organization Six Sigma Qualtec – All Rights Reserved

Six Sigma Qualtec Improving Your Business Results Initialization - Infrastructure Elements Ø Deployment and Launch Planning Ø Human Resource Guidelines Ø Finance Guidelines Ø Information Technology Requirements Ø Communications Ø Project Guidelines Ø Project Tracking and Reporting Ø Goal and Objective Establishment Infrastructure Elements Bring Clarity and Certainty to an Organization Implementing Six Sigma Qualtec – All Rights Reserved

Six Sigma Qualtec Improving Your Business Results Initialization - Infrastructure Deliverables Deployment & Launch Planning HR Guidelines • Six Sigma Management System Definition • Competency Models and Selection • 3 Year Long term Plan • Position/Assignment Descriptions • Goals and Expectations • Reporting Relationships • Key Participant Selection • Graduation and Certification Criteria • Overall Deployment Plan • Career Planning/Development • Detailed Near Term Actions • Titles, Compensation & Retention • Initialization Planning • Rewards & Recognition • Training Schedules and Logistics Communications Plan • Employee Status Tracking Requirements Project Guidelines • First All Employee Communications Letter • Recognition and Definition Criteria • Overall Communications Strategy • Project Type Categorization • Tactical Plan (Who, What and When) • Problem Statement and Objectives Criteria • Message Content as a Function of Time • Project Valuation Targets • Integration with Other Initiatives • Project Approval Process • Frequency of Communication • Project Review and Reporting Criteria • Method/Mediums of Communication • Project Completion Requirements • Definition of Expectations and Effectiveness • Moving into Realization & Closing Phases Six Sigma Qualtec – All Rights Reserved

Six Sigma Qualtec Improving Your Business Results Initialization - Infrastructure Deliverables Project Tracking and Reporting Information Technology Support • Customization for Financial System • Intranet Development • Customization for Organizational Structure • Final Report Database • Software User Manuals and Training • Notebook Configuration and Support • Email System Integration • Software Installation Templates • Report Generation • Project Tracking System Development • Input Reporting Frequency • Backup Procedures Finance Guidelines Goal Establishment • Finance Rep Identification and Training • Quantity of MBB’s, GB’s & YB’s • Project Valuation • Rate of Deployment/Training Goals • Project Forecasting Requirements • Quantity of Projects/BB/Year • Methods of Evaluation • Financial Expectations per Project • Project Completion • Yearly Financial Contribution • Reporting Frequencies • Metrics Goals • Organizational Goals Six Sigma Qualtec – All Rights Reserved

Six Sigma Qualtec Improving Your Business Results Process Management • Process Management is a structured approach to aligning and optimizing how business processes work together to repeatedly and consistently deliver results/value to a customer • General steps toward process management –Identify core processes, generally 5 to 10 and prioritize for assessment –Designate “Process Owners” –Educate the organization in process management principles and techniques –Assess current end to end process performance and set operating targets –Use process improvement methods, IE Six Sigma, to improve performance to targets Six Sigma Qualtec – All Rights Reserved

Six Sigma Qualtec • Improving Your Business Results Process Management Education content for Process Management • Voice of the Customer • Organizational and team effectiveness • Flow charting • Workflow and data modeling (X’s and Y’s) • Capability analysis • Measurement systems analysis • Change analysis, solution implementation and change management • Process monitoring and control Six Sigma Qualtec – All Rights Reserved

Six Sigma Qualtec Improving Your Business Results Process Management & Improvement Key Process Map Enabling Processes Core Processes Senior Management Level 1 Owned Manager 1 PCS Summary Manager 2 Middle Management PCS Summary Level 2 Owned Process A Process B Process C Process D Process Owner Process E Level 3 Mgr A Mgr B Mgr C Mgr D and Worker Responsibilities Mgr E • Process Owners Use Process Management to: • • • Six Sigma Qualtec – All Rights Reserved Manage & supervise their operation Track & monitor process and results indicators Assure predictability and stability of the process Identify potential improvements Improve the process

Six Sigma Qualtec Improving Your Business Results Process Management & Improvement Process Control Q 1 P 2 P 3 Black Belt Project Measure P 1 P 2 Control Q 1 Indicator Chart Analyze P 3 c le b a o Pr ap c n t ec j o Pr h YBrt P 3 Indicator Chart l GBWit ppo o tr Su I P 2 Indicator Chart s P 1 Indicator Chart es n o C f o ss t e Ou roc P Six Sigma Qualtec – All Rights Reserved Improve Design of Experiment And/Or Solution Determination

Improving Your Business Results Project Assignment Too Easy Six Sigma Qualtec – All Rights Reserved BB Projects Solving “Fruit on the Ground, ” “Logic & Intuition” “Process Control” Type Problems GB/YB Projects Quantity of Problems Six Sigma Qualtec Difficulty and Cost of Problems Solving “Process Optimization” “Complex Interaction” “Process Entitlement” Type Problems Solving “World Hunger, ” “Boil the Ocean” Type Problems Too Hard Are Usually Management Caused

Six Sigma Qualtec Improving Your Business Results Achieving Self Sufficiency Goal (Six Sigma System) – An enterprise wide strategy that recognizes problematic areas of the business, defines improvement efforts and projects, determines and implements data driven breakthrough level solutions…. . in a predictable and repeatable manner to improve business results • Initialization – Provides the structure for …. A predictable and repeatable enterprise wide strategy to improve business results • Process Management – Provides a method to…. Identify potential improvement efforts and projects, improve processes and manage process performance • Six Sigma – Provides the knowledge to…. Determine and implement data driven breakthrough level solutions to problematic areas of the business Six Sigma Qualtec – All Rights Reserved

Six Sigma Qualtec Improving Your Business Results The Path to Self Sufficiency 3 What is Ultimately Achieved Core Competency 2 The First Realization Business & Process Management System 1 Core Competency - The intellectual knowledge and capability of employees to quickly and accurately solve problems, to align and optimize business process and to make better decisions Business and Process Management - The way we view our business efforts, set our expectations, determine our decisions, and the way we lead the Company to optimally satisfy all of our stakeholders. Where Most Start Quality Management System Quality Management - The set of strategies, tactics and practices collectively used as a Company to competitively achieve business objectives and to satisfy customers. Six Sigma becomes the “Way We Think and Work” Six Sigma Qualtec – All Rights Reserved