Six Sigma Green Belt Improving Existing Products Services

Six Sigma Green Belt Improving Existing Products & Services -6 -4 -2 0 2 4 6 1

Six Sigma Green Belt DMAIEC Improvement Process Define Measure Launch The Project Define The Current Process Define Outcomes Address “Low. Hanging Fruit” Identify Stakeholders Obtain Customer CTQ’s Select Team Gather Initial Metrics Determine Project Approach Determine Current “Sigma” Analyze Develop Cause & Effect Hypotheses Gather Causal Data Determine & Validate Root Causes (X’s) Identify Execute Identify Breakthroughs Develop Control Methods Select Practical Approaches Develop Dashboards and Scorecards Design Future State Predict New “Sigma” Perform C/B & Risk Analysis Train Execute Control Report Dashboard and Scorecard Data Create Feedback Loop & Adjust Process Measure Results Identify Replication Opportunities Manage Change Develop Future Plans Create Project Stratify Data Plan Determine Initial Value Proposition 2

Six Sigma Green Belt DMAIEC Improvement Process STEP OBJECTIVE TOOLS Define Develop clear business case, project sponsorship, team charter 8 Charter 8 VOC Analysis, 8 SIPOC, 8 Financial Analysis Leader Role: Don’t allow a single project to proceed without a Business Case and a Sponsor who is willing to commit to the results. 3

Six Sigma Green Belt DMAIEC Improvement Process STEP OBJECTIVE TOOLS Measure Define current process 8 Process Mapping 8 Measurement planning tools Develop/execute measurement plan 8 Data displays Stratify problem (Histograms, Paretos, Control charts, etc. ) 8 Process capability (Sigma) Leader Role: Insist that the performance “gaps” are identified & quantified 4

Six Sigma Green Belt DMAIEC Improvement Process STEP OBJECTIVE TOOLS Analyze Determine root causes 8 Cause & Effect 8 Defect Paretos 8 Stratification 8 Value-Added Flow Analysis 8 Statistical tools (Hypothesis Testing, ANOVA, Regression) Leader Role: Build a culture based on facts not anecdotes. In God We Trust, all others must show data! 5

Six Sigma Green Belt DMAIEC Improvement Process STEP OBJECTIVE Improve Choose between TOOLS 8 Idea generation techniques series of incremental 8 Experimentation improvements or process redesign 8 FMEA 8 Detailed financial analyses Leader Role: Push for innovative, breakthrough thinking supported by cost/benefit and risk analyses. 6

Six Sigma Green Belt DMAIEC Improvement Process STEP OBJECTIVE TOOLS Execute Implement the 8 Change Management Solution – trial first, 8 Implementation Planning then full scale 8 FMEA 8 Process Control Leader Role: Help the team “pull the trigger” – This is where many teams/organizations fail in Six Sigma. 7

Six Sigma Green Belt DMAIEC Improvement Process STEP OBJECTIVE TOOLS Control Sustain the gains 8 Process Management Systems 8 Control charts 8 Process Owners Leader Role: Who is going to make sure the gains stick? Who do you hold accountable six months from now for ongoing defect reduction? 8

Six Sigma Green Belt DMAIEC Application Unknown Is a Solution: Known Given a Problem, is the Root Cause: Known Unknown Action: Plan and Implement the Solution, Check the Results (has the Problem Been Reduced or Eliminated), Try to Understand Root Causes That Have Changed Action: Investigate Possible Solutions; Plan, Implement and Check the Results Action: Apply DMAIEC to Understand Root Causes and Develop Appropriate Solutions – Plan, Implement and Check Results 9