Situational Leadership 1 Overview Directive and Supportive Behavior

Situational Leadership 1

Overview Directive and Supportive Behavior § Leadership Variables § Situational Leadership II Model § 2

Directive & Supportive Behavior 3

Directive/Task Behavior Involves: w Clearly Telling People • What to Do • How to Do It • Where to Do It • When to Do It w And Then Closely Supervising Their Performance 4

Supportive/Relationship Behavior Involves: w Listening to People w Providing Support and Encouraging Their Efforts w Facilitating Their Involvement in Problem Solving and Decision Making 5

Leadership Variables 6

Leadership Variables § § § Follower Boss Associates/Peers Organization Job Demands Time 7

Interim Summary • Directive/Supportive Behavior • Leadership Variables 8

Situational Leadership Model 9

THE FOUR LEADERSHIP STYLES (High) S U P P O R T I V E High Supportive and Low Directive Behavior High Directive and High Supportive Behavior S 3 S 2 S 4 S 1 B E H A V I O R Low Supportive and Low Directive Behavior (Low) High Directive and Low Supportive Behavior DIRECTIVE BEHAVIOR HIGH D 4 DEVELOPED MODERATE D 3 (High) LOW D 2 D 1 DEVELOPING DEVELOPMENT LEVEL OF FOLLOWER(S) 8

Subordinate’s Development Level § Competence: Task, Knowledge and Skills § Commitment: Motivation and Confidence 9

Levels of Development § D 1 - “Enthusiastic Beginner” § D 2 - “Disillusioned Learner” § D 3 - “Reluctant Contributor” § D 4 - “Peak Performer” 15

Levels of Development D 1 Low Competence, High Commitment “Enthusiastic Beginner” 13

Levels of Development D 2 Some Competence, Low Commitment “Disillusioned Learner” 14

Levels of Development D 3 Moderate to High Competence, Variable Commitment “Reluctant Contributor” 15

Levels of Development D 4 High Competence, High Commitment “Peak Performer” 16

Levels of Development § D 1 - Low Competence, High Commitment “Enthusiastic Beginner” § D 2 - Some Competence, Low Commitment “Disillusioned Learner” § D 3 - Moderate to High Competence, Variable Commitment “Reluctant Contributor” § D 4 - High Competence, High Commitment “Peak Performer” 15

Development Level is Task Specific! 18

THE FOUR LEADERSHIP STYLES (High) S U P P O R T I V E High Supportive and Low Directive Behavior High Directive and High Supportive Behavior S 3 S 2 S 4 S 1 B E H A V I O R Low Supportive and Low Directive Behavior (Low) High Directive and Low Supportive Behavior DIRECTIVE BEHAVIOR HIGH D 4 DEVELOPED MODERATE D 3 (High) LOW D 2 D 1 DEVELOPING DEVELOPMENT LEVEL OF FOLLOWER(S) 18

Directing § § High Directive, Low Supportive Leader Defines Roles of Followers Problem Solving and Decision Making Initiated by the Leader One-way Communication 19

THE FOUR LEADERSHIP STYLES (High) S U P P O R T I V E High Supportive and Low Directive Behavior High Directive and High Supportive Behavior S 3 S 2 S 4 S 1 B E H A V I O R Low Supportive and Low Directive Behavior (Low) High Directive and Low Supportive Behavior DIRECTIVE BEHAVIOR HIGH D 4 DEVELOPED MODERATE D 3 (High) LOW D 2 D 1 DEVELOPING DEVELOPMENT LEVEL OF FOLLOWER(S) 20

Coaching § § High Directive, High Supportive Leader Now Attempts to Hear Followers Suggestions, Ideas, and Opinions Two-way Communication Control Over Decision Making Remains With the Leader 21

THE FOUR LEADERSHIP STYLES (High) S U P P O R T I V E High Supportive and Low Directive Behavior High Directive and High Supportive Behavior S 3 S 2 S 4 S 1 B E H A V I O R Low Supportive and Low Directive Behavior (Low) High Directive and Low Supportive Behavior DIRECTIVE BEHAVIOR HIGH D 4 DEVELOPED MODERATE D 3 (High) LOW D 2 D 1 DEVELOPING DEVELOPMENT LEVEL OF FOLLOWER(S) 22

Supporting § § High Supportive, Low Directive Focus of Control Shifts to Follower Leader Actively Listens Follower Has Ability and Knowledge to Do the Task 23

THE FOUR LEADERSHIP STYLES (High) S U P P O R T I V E High Supportive and Low Directive Behavior High Directive and High Supportive Behavior S 3 S 2 S 4 S 1 B E H A V I O R Low Supportive and Low Directive Behavior (Low) High Directive and Low Supportive Behavior DIRECTIVE BEHAVIOR HIGH D 4 DEVELOPED MODERATE D 3 (High) LOW D 2 D 1 DEVELOPING DEVELOPMENT LEVEL OF FOLLOWER(S) 24

Delegating § § § Low Supportive, Low Directive Leader Discusses Problems With Followers Seeks Joint Agreement on Problem Definitions Decision Making Is Handled by the Subordinate They “Run Their Own Show” 25

THE FOUR LEADERSHIP STYLES (High) S U P P O R T I V E High Supportive and Low Directive Behavior High Directive and High Supportive Behavior S 3 S 2 S 4 S 1 B E H A V I O R Low Supportive and Low Directive Behavior (Low) High Directive and Low Supportive Behavior DIRECTIVE BEHAVIOR HIGH D 4 DEVELOPED MODERATE D 3 (High) LOW D 2 D 1 DEVELOPING DEVELOPMENT LEVEL OF FOLLOWER(S) 26

What Happens If We Have a Mismatch of Leadership Style With Development Level? 28

Increasing Follower Development Level § § § Tell Them What You Want Them to Do Show Them What You Want Them to Do Let Them Try - There Is Some Risk Observe Performance - Focus on the Positive Manage the Consequences 29

Five Step to Training Winners § § § Tell Them What You Want to Do Show Them What You Want to Do Let Them Try – There is Some Risk Observe Performance – Focus on the Positive Manage the Consequences 30

The Leader’s Goal Build Your Follower’s Development Level So You Can Start Using Less Time-consuming Styles (S 3 and S 4) and Still Get High Quality Results 31