Sitecore CIGNEX Datamatics Creating Realtime Personalized Customer Experiences

Sitecore @ CIGNEX Datamatics Creating Real-time Personalized Customer Experiences Version: April 2020 CIGNEX Datamatics Confidential www. cignex. com

Agenda 2 • Sitecore – A Leading Enterprise Content Management System • CIGNEX Datamatics – Sitecore Offerings & Expertise • Deliver Rich Customer Experience with Sitecore & CIGNEX Datamatics • Success Stories – Clients Benefiting from our Expertise CIGNEX Datamatics Confidential www. cignex. com

Sitecore – A Leading Enterprise Content Management System An Overview 3 CIGNEX Datamatics Confidential www. cignex. com

An Overview Single Integrated Platform CRM, Commerce, ERP and Others Sitecore One Connected Experience Across Multiple Channels Multisite, Multitenant, Multilingual content management A Powerful Combination of CMS & Marketing Automation Platform Simplified Experience Management Governance over content, Assets & Products Connected Experience Data builds individual Profiles Core Experience - Analytics, Insights, Automation, AI/ML for deliver better ROI Drive Intelligent Customer Experiences 4 CIGNEX Datamatics Confidential www. cignex. com

Growth Journey Brief History of Sitecore 2001 2009 2012 2014 2015 PRESENT First Commercial Enterprise Ready Marketing Experience Full Service Leader of Gartner CMS Platform Database Marketing Magic Quadrant Enhanced Experience profile Platform for the Web Release Capabilities Content Management CIGNEX Datamatics Confidential www. cignex. com

Key Differentiators Control Security Access Customizable Workflow Smarter Marketing Automation Why Sitecore? Multisite Deployment Native Personalisation & Analytics Headless Architecture Multi lingual Highly Scalable 8 Reasons that Make Sitecore Leader in WCMS Platforms 6 CIGNEX Datamatics Confidential www. cignex. com

Research Reports The Forrester Wave™: Digital Asset Management For Customer Experience, Q 3 2019 7 CIGNEX Datamatics Confidential 2019 Gartner Magic Quadrant for the Web Content Management www. cignex. com

Our Sitecore Expertise & Offerings 8 CIGNEX Datamatics Confidential www. cignex. com

Sitecore Landscape Development & Implementation Consulting & Technical Audit Maintenance & Support Migration Integration Upgrade Managing the entire content lifecycle from planning, resourcing, content centralization & management to deliver operational excellence CIGNEX Datamatics Confidential www. cignex. com Professional Services

Consulting & Technical Audit Goals, Strategies & Roadmap • Identification of unique business goals • Define intelligent online strategies to reach these objectives efficiently Requirements & Specification • Determining organizational and Architecture & Capacity Planning • Evaluate non-functional requirements technical needs & ensure meeting stake and come up with right architecture & holders expectations optimal capacity (infra) planning • Deployment evaluations : On-premise /cloud /PAAS models Platform Evaluation • Assistance in choosing the right Competitive Analysis & Benchmarking • Competitors analysis & benchmarking • Setup of project management workflow combination of content and commerce to develop strategies that determine the —including organization, workshops, technologies that are best suited to measures needed to give you an meetings & documentation—working meet your demands and increase your advantage towards the successful launch of the project efficiency 10 Project Planning & Management CIGNEX Datamatics Confidential www. cignex. com

Development & Implementation Full Stack Development Module Based Development White Labelled Solution Marketing Automation Architecture Design Cloud Deployment Security Assessment Search Implementation Workflow Development SEO & Analytics Single Sign on Integration Sitecore XP implementation Sitecore Development Approach 11 Third Party Integration CIGNEX Datamatics Confidential www. cignex. com

Integration Driving Efficiency & Effectiveness Through Third Party Integrations 12 CIGNEX Datamatics Confidential www. cignex. com

Migration Pre Migration Audit The Pre-Migration Assessment employs easy-to-use, highperformance tools to help enterprises understand which legacy resources are being used effectively and identify opportunities to reduce expenses on hardware, software, and licensing Migration Planning Understanding any technical impediment to migration is critical to understand mitigate at this stage. Readiness states and the end state strategy will define the migration approach. start detailed dependency tracking. Deciding your KPI’s, migration waves and resource plan are all essential activities during this stage CIGNEX Datamatics Confidential Migration & Implementation Implementing the migration plan involves designing, building, and deploying the migrated application. These three tasks together form an iterative process that is repeated for each sample set of reports that is migrated www. cignex. com Migration Monitoring Migration requires constant monitoring to ensure metrics perform as per the expectation. Tools being used to determine the success rate of migration to ensure no downtime Sitecore Support for Sitecore migration deliver the need of assistance for post migration. Simultaneously, performance monitoring to overcome any adhoc situation

Upgrade Pre-Upgrade planning & Risk Assessment Upgrade Method Understand the current system and business functionality Incremental upgrade using Sitecore Update Packages Verify all the prerequisite of new Sitecore Version Using Express Migration Tool Code & Configuration Upgrade Implementing the upgrade plan involves designing, building, and deploying the upgraded application Migration Content to Clean Sitecore Instance (Custom Migration) 14 CIGNEX Datamatics Confidential www. cignex. com Testing Deployment Testing all the websites in the new upgraded environment to ensure the new system is defect/bug free and working as expected Deployment of new upgraded system in the new/existing platform

Maintenance & Support 15 Adaptive Maintenance Corrective Maintenance Preventive Maintenance Data format change, Localization and regulation change, Hardware configuration change, Support Utility Modification, and Operating system integration Fix errors in your software system, be it logical errors, coding errors, or design errors. Moreover, we look into any bug that may arise in your algorithms Proactive and Preventive – Based on customer feedback and past incidents, we prepare your application for future requirements Discrete Maintenance Application Enhancements Other Support Services Packaged Software Maintenance, Website Maintenance, Custom Application Maintenance, Long-term Maintenance Assessments, Architecture Improvements, Design Enhancements, Build Verification, QA & Validation, Integrations, Deployment Porting, Request Based Software Services, Bug Fixes, Defect Resolution, Configuration management, Status Reports CIGNEX Datamatics Confidential www. cignex. com

Professional Services Web App Developers Mobile App Developers Architects Technical Leads Project Managers Business Analysts Hire from Our Pool of Sitecore Experts CIGNEX Datamatics Confidential www. cignex. com

Engagement Roadmap Planning & Strategy Ø Ø Ø Ø Ø 17 Business strategy Business process design KPI measures Sales effectiveness Metrics & CSF’s Operating procedures Strategy development Best practice support Resource planning Project planning CIGNEX Datamatics Confidential Design & Process Review Ø Ø Ø Ø Ø Business process assimilation Design requirements validation Configuration Communication plan Training plan Rollout plan Best practices support Process consistency Project reviews Develop & Integrate Ø Ø Ø Ø Application configuration System integration Custom development Testing Data migration Technology assistance Project reviews & project sign-off Deploy & Support Ø Ø Ø Ø www. cignex. com Training & delivery Performance measurement Feedback & improvement Growth planning & building New feature development Technical support Upgrade/new release Migration training

Our Delivery and Engagement Models Extended Delivery Center (EDC) Center of Excellence (Co. E) Engagement Models Quality Systems – ISMS Architects Onsite/ Onshore Governance Open Labs Onsite – Offshore Agile Traditional Agile Approach 2 weeks Sprint Cycle Continuous Backlog & Grooming Offshore Waterfall Traditional Zero UAT Defect Target Proof of Concepts SEI CMMi Level 3 Benchmarking Re-usable Components White Labeling Agile Hybrid Agile Toll Gates Phased Fixed Price Client Manager Project Manager Architecture Group T & M | Fixed Price | Hybrid 18 CIGNEX Datamatics Confidential www. cignex. com Hybrid Onsite/ Onshore + Offshore

Sitecore Expertise Team Size: 15+ • Experience of Projects, POCs & Staffing • Certified Sitecore experts • Platform Stewardship Programs • Proven track record of delivering successful deployments • Proven capability to scale as per the requirement to handle significant traffic volumes • Expertise in integrating the platform with any back end CRM and ERP system • Flexible Engagement Models (Onsite/Offshore/Hybrid) • Ramping up strength on Sitecore with adequate knowledge base and resources • Deep understanding of Business Processes • Agile development methodology to ensure rapid development & constant customer involvement to validate quality & direction 19 CIGNEX Datamatics Confidential www. cignex. com

Delivering Rich Customer Experience with Sitecore & CIGNEX Datamatics 20 CIGNEX Datamatics Confidential www. cignex. com

Delivering Rich Customer Experiences Ecommerce Content Management Marketing Automation Contextual Marketing Analytics & Insights Building Enterprise Grade Solutions with Sitecore 21 CIGNEX Datamatics Confidential www. cignex. com

Success Stories Clients Benefiting from our Expertise 22 CIGNEX Datamatics Confidential www. cignex. com

Upgrade with Zero Disruption Sitecore Upgrade Healthcare & Life Sciences Global Pharmaceutical Company Japan-based; 100+ year-old global pharmaceutical company with revenues exceeding ¥ 900 Billion and 28, 000 employees Business Need: To upgrade the global brand & other brand websites from Sitecore 8. 1 to 9. 1. 0 for increased accessibility, easier search and content management ease, security Key Features: - Upgrade Sitecore versions & test for multiple instances - Create packages for next environment Test - Deploy the packages & test - Sync data from production Dev CM & Preprod Benefits • • 23 Launch of robust experiential portal in 90 business days, including migration of content Enhanced Security Minimal disruption to ensure business is running as usual Anticipated increase in site visits CIGNEX Datamatics Confidential www. cignex. com Production - Deploy the packages & test for multiple instances • Upgrade of existing dev environment & its contents and Applications asis • Parallel set of servers for Dev, Test, CM, Pre-Prod & Prod • Search - SOLR 6. 6. 2 • Mongo. DB migration to MSSQL • Unit & integration testing for bug fixes on all websites • Upgrade of Azure security center to standard tier to ensure robust security and compliance measures • Post implementation review

Web Content Management Maintenance & Support Sitecore Support Healthcare & Life Sciences Global Pharmaceutical Company Japan-based; 100+ year-old global pharmaceutical company with revenues exceeding ¥ 900 Billion and 28, 000 employees Business Need: Key Features: • Support - User mgmt, Enhancements to existing sites, Content update support, Source code mgmt. • Maintenance & Monitoring adaptive, corrective, preventive & discrete maintenance, application enhancement & other support services • Deployment – CI/CD • Web analytics reporting To provide Web Content Management (WCM) support for 14+ Sitecore multilingual websites built on Global Digital Platform for Oncology Division Benefits • Ongoing Support, Maintenance & Monitoring of 10+ Sitecore based websites • 24 x 7 Global Support • Continuous monitoring & proactive maintenance 24 CIGNEX Datamatics Confidential www. cignex. com

WCM Platform Stewardship Sitecore Platform Stewardship Healthcare & Life Sciences Global Pharmaceutical Company Japan-based; 100+ year-old global pharmaceutical company with revenues exceeding ¥ 900 Billion and 28, 000 employees Business Need: Key Features: • Architecture consulting • Production deployments • Source code management • Regional Demand • To build & maintain platform stewardship responsible for the stability, integrity and continuity of the holistic platform • To ensure platform maintenance and management , enhancement, governance & support for changes to platform architecture • • Benefits • • 25 Onsite + Offshore support along with content management support to agencies 24 x 7 support coverage with easy availability for discussions with business & agencies Cost Avoidance/Reductions Consistent architecture in compliance with DS standard CIGNEX Datamatics Confidential www. cignex. com Support(Q&A) Platform Governance Monthly Meeting Barracuda Maintenance Sitecore installation & Maintenance User Management Performance Needs, DNS Changes, Network Changes Website response monitoring Platform enhancements & Subscription visit support

Digital Marketing Platform for Increased Reach Sitecore Portal Healthcare & Life Sciences Global Pharmaceutical Company Japan-based; 100+ year-old global pharmaceutical company with revenues exceeding ¥ 900 Billion and 28, 000 employees Business Need: Key Features: • Responsive design • Development of presentation layouts, templates & renderings • Component level analytics & build-in engagement scores • Ability to drive Persona based content • Data integration with 3 rd Party agencies • Web analytics scripts for GTM • Content Management • Functional testing – Cross browser & cross device • Cross site scripting Build branded & unbranded websites using an accelerated framework to meet aggressive business needs Benefits • Quick Development & Deployment (Site live in ~5 -6 weeks) • Enhanced reach & visibility • Streamlined content authoring and publishing process, allowing business users to publish their own content 26 CIGNEX Datamatics Confidential www. cignex. com

Thank you Contact Us Sales: sales@cignex. com | Jobs – jobs@cignex. com | Others – info@cignex. com www. cignex. com facebook. com/CIGNEXTechnologies CIGNEX Datamatics Confidential www. cignex. com twitter. com/cignex youtube. com/cignexglobal