SIPOC DIAGRAM INPUTS SUPPLIERS START STEP 1 PROCESS

SIPOC DIAGRAM Beyond Process Mapping What is it ? • SIPOC diagrams provide an

SIPOC Case Study Company Name: Copy Station Background: Copy Station has received customer complaints

Step 1 - Process Map (Current State / Define) • The process is the

SIPOC DIAGRAM TEMPLATE SUPPLIERS S who is providing input to a process PROCESS TITLE:

Step 2 - List the outputs of the process • What are the outputs

Step 3 - List the customers that receive the output of the process •

Step 4 - What are the external inputs to the “process”? • The external

Step 5 - Identify the suppliers of the inputs • Identify the sources (suppliers)

Customer Requirements • Voice of the customer (VOC): These voices are the needs, wants,

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SIPOC DIAGRAM INPUTS SUPPLIERS START STEP 1 PROCESS STEP 2 OUTPUTS STEP 3 CUSTOMERS END

SIPOC DIAGRAM Beyond Process Mapping What is it ? • SIPOC diagrams provide an understanding of a process by easily identifying what activities take place in the process, who has a hand in producing the output, who receives the output, and how all the various stakeholders measure success. • Builds the information to proceed with more detailed mapping and root cause analysis if warranted and desired When do we use it ? • Identify sources of waste/variation • • Metric identification Determines a relationship between variables Helps generate improvement opportunities and projects Scope management

SIPOC Case Study Company Name: Copy Station Background: Copy Station has received customer complaints through different survey methods that copies being received don’t fit customer requirements. Customers are unhappy!!! Defect(s): not enough ink, not legible, grainy, random lines, Ink spots, wrong quantity, blurry prints, wrinkled pages…. . Process to Investigate: Making a photocopy

Step 1 - Process Map (Current State / Define) • The process is the set of actions and activities that transform the inputs into the outputs • A process takes inputs (for examplematerials, information, and people), and in some way changes them to produce an output. • Keep process map to 5 -7 high level steps Start process mapping…. (5 Min Activity) Copy Station team exercise: 1) Clearly define the start and stop points • The process boundaries determine the scope of your mapping effort and the project

Step 2 - List the outputs of the process • What are the outputs that come out of this process? OUTPUT O • What are the products or services resulting from the process? • Use nouns for the most part and keep the tone neutral resource resulting from process • Should have no less than three outputs Start listing the outputs …. (5 Min Activity) Copy Station team exercise: 1) List the key outputs of the process

Step 3 - List the customers that receive the output of the process • Who are the “customers”? C CU S T O M E R receiver of newly created output • Who will benefit from this process? • Who will be upset if this process doesn’t work as required? Start listing the outputs …. (5 Min Activity) Copy Station team exercise: 1) List the key customers of the process

Step 4 - What are the external inputs to the “process”? • The external inputs are those inputs that have to be fed to the process in order for the process to work I INPUT resource provided by supplier for incorporation to process • Inputs required for the process to function properly? . • What data, supplies, system, tools, etc. , are required for this activity? Who is needed to perform these actions? Start listing the inputs …. (5 Min Activity) Copy Station team exercise: 1) Match up the inputs required for the process to function properly. Just like with every previous step, focus on the most important ones. Four to six main inputs should do. .

SIPOC DIAGRAM TEMPLATE SUPPLIERS S who is providing input to a process PROCESS TITLE: Making INPUT I PROCESS P resource provided by supplier for incorporation to process steps taken to convert input to output OUTPUT O resource resulting from process CUSTOMER C receiver of newly created output Photocopy SUPPLIERS INPUT PROCESS OUTPUT CUSTOMER Original 1 Put the Original on glass Proper Alignment Individual Needing copies Copy Machine 2 Adjust Settings Proper Image Quality and Quantity Selected Other Organizations Paper 3 Close Lid Machine Ready to Operate Dedicated Accounts Electricity 4 Press Start Copies Toner 5 Remove Original and Copies 6

Step 5 - Identify the suppliers of the inputs • Identify the sources (suppliers) of the inputs S SUPPLIER S • Suppliers are systems, people, organizations, or other sources of the materials, information, or other resources that are consumed or transformed in the process. Start listing the suppliers …. (5 Min Activity) who is providing input to a process Copy Station team exercise: 1) In the “suppliers’ column, write down the suppliers based on what inputs the process uses.

SIPOC DIAGRAM TEMPLATE SUPPLIERS S who is providing input to a process PROCESS TITLE: Making INPUT I PROCESS P resource provided by supplier for incorporation to process steps taken to convert input to output OUTPUT O resource resulting from process CUSTOMER C receiver of newly created output Photocopy SUPPLIERS INPUT PROCESS OUTPUT CUSTOMER Person Making Copy(s) Original 1 Put the Original on glass Proper Alignment Individual Needing copies Copy Machine Manufacturer Copy Machine 2 Adjust Settings Proper Image Quality and Quantity Selected Other Organizations Paper Supplier Paper 3 Close Lid Machine Ready to Operate Dedicated Accounts Power Company Electricity 4 Press Start Copies Toner Manufacturer Toner 5 Remove Original and Copies 6

Customer Requirements • Voice of the customer (VOC): These voices are the needs, wants, and desires of the customer, generally spoken as the customer requirements. • VOC is the loudest voice you should hear and it is the voice calling back at your process from beyond the output that offers you compensation in return for satisfaction of their needs and wants.

SIPOC DIAGRAM TEMPLATE SUPPLIERS S who is providing input to a process PROCESS TITLE: Making INPUT I PROCESS P resource provided by supplier for incorporation to process steps taken to convert input to output OUTPUT O resource resulting from process CUSTOMER C receiver of newly created output VOC Voice of the Customer Photocopy SUPPLIERS INPUT PROCESS OUTPUT CUSTOMER REQUIREMENTS Person Making Copy(s) Original 1 Put the Original on glass Proper Alignment Individual Needing copies 3 Seconds a Copy Machine Manufacturer Copy Machine 2 Adjust Settings Proper Image Quality and Quantity Selected Other Organizations Multicolor Capability Paper Supplies Paper 3 Close Lid Machine Ready to Operate Dedicated Accounts Capability of completing 50 orders per day Power Company Electricity 4 Press Start Copies Toner Manufacturer Toner 5 Remove Original and Copies 1 Hour Turnaround Copies Must be Legible