Singapore 2010 Youth Olympic Games BLAZING THE TRAIL

Singapore 2010 Youth Olympic Games BLAZING THE TRAIL Doreen Tan, Head (Knowledge Management) Singapore Youth Olympic Games Organising Committee (SYOGOC) 16 Sep 2010 Slide 1 Restricted © 2010, SYOGOC. All Rights Reserved. © 2010, 2009, SYOGOC. All Rights Reserved. Restricted

Singapore 2010 Youth Olympic Games Slide 2 Restricted © 2010, SYOGOC. All Rights Reserved.

First Olympic-level Event in Singapore Slide 3 Restricted © 2010, SYOGOC. All Rights Reserved.

Background § Jul 07: IOC announces the creation of the Youth Olympic Games (YOG) § Aug 07: Announcement of Singapore’s bid for YOG § Oct 07: Bid submission to IOC § Nov 07: Singapore becomes short-listed with Athens, Bangkok, Moscow and Turin § 21 Feb 08: Singapore won the bid to host inaugural YOG § Apr 08: SYOGOC formed as part of MCYS “This is a historic moment. Some of us are having our exams tomorrow, including me, but this is more important. I wanted to let everyone see that Singapore deserves to host the games” – Cindy Chin, 20 years old, Singapore Management University student at the bid announcement on 21 Feb 2008 Slide 4 Restricted © 2010, SYOGOC. All Rights Reserved.

A New Olympic Product • Co-Construction with IOC Focus on the Olympic values § Culture & Education Progamme § World Junior Championship standard Slide 6 Restricted Use of existing venues Different service levels § 13 existing facilities upgraded § Pooled transport services § 5 new construction moved forward for the Games § Shared spaces and facilities § Give-Way” Youth Olympic Lane © 2010, SYOGOC. All Rights Reserved.

Facts and Figures A Games for Everyone… 14 to 26 August 2010 3, 600 youth athletes, 1, 700 officials, 204 NOCs 26 Olympic sports, 201 events, 18 competition venues 5 Culture and Education Programme Themes, 7 Formats, 50 Activities 3, 000 Olympic Family Members 1, 900 Media 20, 000 Volunteers 370, 000 Tickets Slide 8 Restricted © 2010, SYOGOC. All Rights Reserved.

One-Off Opportunity SHOWCASE SINGAPORE INTERNATIONALLY Slide 9 Restricted © 2010, SYOGOC. All Rights Reserved.

One-Off Opportunity ESTABLISH AS A MULTI-SPORT EVENT HOST Slide 10 Restricted © 2010, SYOGOC.

One-Off Opportunity LEARN AND RETAIN MAJOR GAMES KNOW-HOW Slide 11 Restricted © 2010, SYOGOC.

Resulting in … Clear Business Objectives for KM Slide 12 Restricted © 2010, SYOGOC.

Objectives Learn-As-You-Go Slide 13 Restricted K Capture & Transfer © 2010, SYOGOC. All Rights

Learn-As-You-Go Principle Learn Review Perform Slide 14 Restricted Extract Plan © 2010, SYOGOC. All

5 Planning Phases Dissolution Operations readiness Operations Planning Foundation Knowledge capture Knowledge transfer Slide 15 Restricted Knowledge capture Knowledge transfer © 2010, SYOGOC. All Rights Reserved. Knowledge capture Knowledge transfer

KM Activities - Foundation • Shared drive and folder structure – SSC taxonomy – Division to functional area to venue – IOC OGKM (Olympic Games KM extranet) and orientation materials • Filenaming convention • Registry procedures and databases – File structure mirror taxonomy – Digitization of records – Document and media • Forms and templates • Staff induction Slide 16 Restricted © 2010, SYOGOC. All Rights Reserved.

KM Activities - Recurrent • KM workshops – Process mapping – After-Action Reviews • Senior mgt interviews • SYOGOC-wide sharing sessions – 6 months ahead • Study trips – Contact reports – Sharing sessions • Catalyst for other review and sharing sessions Slide 17 Restricted © 2010, SYOGOC. All Rights Reserved.

KM Activities - Deliberate • Venue planning activities – Venue planning toolkit – Venue planning retrospect – Venue ops manuals • Terms and abbreviations • Venue operating plan and policy review • Games-Time During-Action-Reviews – 45 volunteers deployed to >20 venues Slide 18 Restricted © 2010, SYOGOC. All Rights Reserved.

KM Activities – Transfer • IOC transfer-of-knowledge materials • Observers Programme and Visitors Programme • Debrief to IOC, Nanjing and other parties • Post-Games reports • Senior management learning videos • Collaboration with CSC for cross-government sharing • Transfer of document and records to SSC and National Archives Slide 19 Restricted © 2010, SYOGOC. All Rights Reserved.

Key Lessons Learnt • Balanced KM framework • Pulse of the organisation • Senior management support and will • Support from KM coordinators • KM systems need not be sophisticated Slide 20 Restricted © 2010, SYOGOC. All Rights Reserved.

Q&A Slide 21 Restricted © 2010, SYOGOC. All Rights Reserved.

Last Page: Distribution of this material or derivative of this material in any form is strictly prohibited without the express written permission from the Singapore Youth Olympic Games Organising Committee (SYOGOC). Slide 22 Restricted © 2010, SYOGOC. All Rights Reserved. © 2009, SYOGOC. All Rights Reserved. Restricted