Signature Cloud Support Benefit Overview Microsoft Partner Network

Signature Cloud Support Benefit Overview Microsoft Partner Network September 2014

Signature Cloud Support is an exclusive partner technical benefit that provides qualified cloud competency partners with an elevated level of technical support for Microsoft cloud products. $108 B The Signature Cloud Support benefit provides partners with access to technical support engineers who work extensively with partners, have extensive productspecific knowledge, and are accountable for driving cases to resolution from start to finish. Signature Cloud Support Value Experienced Engineers are trained to an escalation level with extensive product-specific knowledge Partner-centric Engineers work extensively with partners and understand partners’ businesses and priorities Solutions-oriented Engineers are accountable for end-to-end scenarios including hybrid deployments 2

Effective end of September 2014 Cloud Performance Hybrid On Premises Competencies: Cloud Platform Cloud Productivity, Small and Midmarket Cloud Competencies: App Dev, Collab & Competencies: All other Content, Communication, Data Platform, Datacenter, Dev & Deployment, Messaging, Mid Market Solution Provider, Project & Portfolio Mgmnt 50 Advisory Hours, Pre-sales Support, Partner Support Community Gold Unlimited Signature Cloud Support* 20 Product Support Incidents 10 Signature Cloud Support Incidents* 20 Product Support Incidents 20 Advisory Hours, Pre-sales Support, Partner Support Community Silver Action Pack Network Unlimited Signature Cloud Support* 15 Product Support Incidents 5 Signature Cloud Support Incidents* 15 Product Support Incidents 5 Advisory Hours (with first cloud sale), Partner Support Community 10 Product Support Incidents Partner Support Community Online Interactive Sessions *Currently limited to Office 365 and Microsoft Azure 3

Type of Support What do I use it for? Common Questions Pre-sales Support All deal centered questions, let us help you win the deal! • How do I access? Online • • Feature overview and comparison guidance Request for proposal (RFP) questions Business value proposition Proof-of-concept guidance • Advisory support How to questions, Architecture questions, Pre-deployment issues, building capability • • • Practice Accelerators Ask the Expert sessions Deployment Shadowing Solution Architecture Technical Training Online Product Support Incidents During deployment situations, and business critical situations, • • Authentication issue in O 365 Domain Authentication issue for Yammer BI solution connecting SQL and Share. Point Online Signature Cloud Support Cloud exclusive- break fix oriented, deployment centered O 365 User and Domain Mgmt UC Online Issues O 365 Identity Management User and Domain Mgmt Online Partner Support Communities Programmatic and technical support, Microsoft managed forums Partner Support Channel Incentives Online Services and Cloud Data and Server Platform Productivity and Communications Online • • •

Effective end of September 2014 Cloud Performance Hybrid On Premises Competencies: Cloud Platform Cloud Productivity, Small and Midmarket Cloud Competencies: App Dev, Collab & Competencies: All other Content, Communication, Data Platform, Datacenter, Dev & Deployment, Messaging, Mid Market Solution Provider, Project & Portfolio Mgmnt 50 Advisory Hours, Pre-sales Support, Partner Support Community Gold Unlimited Signature Cloud Support* 20 Product Support Incidents 10 Signature Cloud Support Incidents* 20 Product Support Incidents 20 Advisory Hours, Pre-sales Support, Partner Support Community Silver Action Pack Network Unlimited Signature Cloud Support* 15 Product Support Incidents 5 Signature Cloud Support Incidents* 15 Product Support Incidents 5 Advisory Hours (with first cloud sale), Partner Support Community 10 Product Support Incidents Partner Support Community Online Interactive Sessions *Currently limited to Office 365 and Microsoft Azure 5

Microsoft Office 365 Microsoft Azure • Application Development • Collaboration & Content • Datacenter • Communication • Data Platform • Devices and Deployment Note: Signature Cloud Support is limited to the Cloud product associated with the competency • Messaging • Mid-Market Solution Provider • Project and Portfolio Management 6

Cloud Performance Competencies Hybrid Competencies On-Premises Competencies • September 29 th you will be eligible to use the benefits. • Office 365 Centric Competencies: • Because the Office 365 Signature Cloud Support experience has been in pilot in FY 14, the experience will be live for all qualified partners on September 29 th. • Signature Cloud Support is exclusive to the Cloud Performance and Hybrid competencies. • Azure Centric Competencies: • Because the Azure Signature Cloud Support experience is new in FY 15 the experience will be live for qualified partners upon re-enrollment. . • Existing technical benefits can be used without interruption. 7

Microsoft Office 365 1. In the “Welcome to Microsoft Partner Signature Cloud Support” page, click the “Submit Office 365 incident online” link next to the Office 365 logo. Microsoft Azure 1. In the “Welcome to Microsoft Partner Signature Cloud Support” page, click the “Submit Microsoft Azure incident online” link next to the Microsoft Azure logo. 8

Partner Cloud Support Offering Overview Azure Support Features Azure Service Plan Microsoft Product Signature Cloud Azure Service Plan Support Standard Professional Direct Premier BCPS+5 Pack Azure Dashboard Service Dashboard Azure Dashboard Description of Service Fastest Response Time - Sev A <2 <2 <2 <1 <1 Fastest Response Time - Sev B <4 <4 <4 <2 <2 Fastest Response Time - Sev C <8 <8 <8 <4 <4 Ticket Submission Model MPN & Azure Portal/Phone Azure Portal/Phone Response Break-fix 24/7 Sev A Phone /Online Submission/Online Submission/ Unlimited Phone Submission Callback 24 x 7 English & Japanese, Biz Hr. Other Unlimited Phone 24 x 7 English & 24/7 English only Japanese, Biz Hr. or Local Biz Hours Other