SI Full Circle Sharing 20 Years of SI

SI Full Circle: Sharing 20 Years of SI Experience 8 th Regional Conference on Supplemental Instruction Erik Oviedo, Program Coordinator Maggie Floyd, Director SI Tiffany Sullivan, Assistant Director SI Tomás Rivera Center for Student Success

Overview of UTSA • Metropolitan, Regional University – Tri-Campus • 60% of UTSA students come from groups underrepresented in higher education. Nearly half (45%) are 1 st generation college students. • Hispanic Serving Institution. UTSA ranks sixth in the nation for undergraduate degrees awarded to Hispanics” (Source: Hispanic Outlook in Higher Education Magazine) • 71 Undergraduate, 70 Master’s & 24 Doctoral degree programs • 28, 959 Students

Tomás Rivera Center • Academic Success Coaching • Supplemental Instruction • Tutoring Services • ACE Scholar Program • PIVOT – Title V Grant U. S. Department of Education Visit the TRC online at: http: //www. utsa. edu/trcss/

Supplemental Instruction at UTSA • Support for historically difficult core courses at UTSA since 1996 • 39 Courses • 317 Course Sections (2015 -2016) • 11, 793 SI Students • 115 -125 SI Leaders • 6 Full-time Staff • 1 SDS I & 9 Senior SI Leaders Visit the SI Program online at http: //www. utsa. edu/trcss/si/ or www. facebook. com at Utsa SI Program

Access Electronic Resources www. utsasi. weebly. com

SI Leader Recruiting: Collaborative Activity In your group, discuss the following questions. Please write your responses on designated Post-It sheet & be prepared share highlights with entire group. – Beyond objective measures of academic success, what characteristics are you looking for in an SI leader? – What challenges do you encounter with recruiting quality SI leaders on your campus?

Overview: Recruiting SI Leaders • Referral Sources • Outreach • Applicant File • Application Process • Interviewing Structure • Post – Interview • Recruitment Cycles (NEW)

Recruiting: Referral Sources • Faculty Referrals – Faculty Consent Form • Current SI Leader Referrals – General Recruitment Flyer • Advising Department – AST Large & Small Flyer (on weebly) • Recruitment Tables – Recruiting Table Guidelines (on weebly) • Recruiting Outreach (Email & Telephone)

Recruiting: Outreach • Distribution list of qualified students • Initial Email Outreach – Email Script (on weebly) • Telephone Outreach Process – Outreach Training Agenda – Telephone Outreach Guidelines Worksheet (on weebly) – Telephone Outreach Script Worksheet (on weebly)

Recruiting: Application Process • Application Intake Year-round – SI Leader Job Description (on weebly) • Application File: – Completed SI Leader Application – Faculty Recommendation – Student’s Academic History (from Banner) – SI Interview Worksheet (on weebly) – Position Overview & Interview Questions (on weebly) – Weekly Course Schedule Planner (on weebly)

Recruiting – Interviewing Logistics • Summer Recruiting Cycle ~ 350 individual interviews • Assistant Director, Program Coordinator, Student Development Specialists & Selected Graduate Assistants • Centralized Block Scheduling Interview Calendar (on weebly) • Centralized Coordination through administrative support team and recruitment team leader • Interview Tracking System (on weebly) • Leader Confirmations & CBC Tracking(on weebly)

Recruiting: The Interview • Establish Rapport • General Introduction • Position Overview • Behavioral Interview Questions • SI Course Eligibility – Interview worksheet • Weekly Course Schedule Planner [Prepopulated] – Courses that fit into schedule • Close on a positive note – Contact Timeline

Recruiting: Post-Interview • Applicants may fall under a rating of ‘ 1 – 5’ 1 – Unacceptable 2 – Poor 3 – Fair (some reservations about applicant) 4 – Good (solid applicant with no hiring reservations) 5 - Excellent (someone we want to place first; includes 4. 5 – 5) • Hiring Committee: once a week • Informing applicants of hiring decision status: – “Job Offer - Confirmation” • – “Deferred Decision” – Still in consideration • – Call / Leave Message / Email “Reserve” – Still in consideration but no availability • – Call / Call Back Message (deadline) Email (deadline) (on weebly) Call / Call Back Message (deadline) Email (deadline) Call / Leave Message / Email (on weebly) “No Offer” • No Offer Letter

Recruiting: Recruitment Cycles WHAT WE HAVE LEARNED All Phases = Applicants at a 3. 49 or below are “No Offer” Fall Recruitment • Phase I = April through June – Applicants ranging from a ‘ 3. 5 - 3. 99’ are ‘Deferred Decision’; still reviewed during the hiring committee meetings • Phase II = July through Last Hiring Committee Meeting – Last hiring committee in June remind interviewers to put ‘Decision Deferred’ candidates on Open Courses for first July hiring committee meeting. • If no classes are available then initiate reserve communication. • Phase III = Post Last Hiring Committee Meeting through Week 5 of Fall Semester – Team Lead will give approval of offers for remaining courses under their team.

Training: Collaborative Activity In your group, discuss the following. Please write your responses on designated Post-It sheet & be prepared share highlights with entire group. – Describe your program’s current training structure. – What are some training topics are you interested in learning more about?

Overview: Training • SI Program Training Overview Matrix • Senior SI Leader/Graduate Assistant Training (12. 5 hrs) • Pre-Semester SI Leader Training • Online (2 hrs) • Facilitator (6 hrs) • Level I (12. 5 hrs) • Level II (11. 5 hrs) • Accelerated Group Training / Individual (12 hrs & varies) • Weekly Meetings (10 hrs) • Mid-Semester SI Leader Training (2 hrs)

SL/GA Training • Background – Selection – Role • Training process • SL Training Agenda • SL Training Manual (on weebly) – Observation process • Obs Rubric – Feedback & relationship building – On the job training

Facilitator Training • Review training goals & structure – Facilitator Training Agenda • Workshops test run – dialogue around best facilitation practices • Designate workshop facilitators • Begin building team cohesion

Online Training • Module 1 - SI Basics & Overview – – – Goals/History/Results of SI SI model SI definitions/terminology Leader responsibilities & ideal sessions Schema & IPM • Module 2 - SI Etiquette, Office Policies, Job Safety, & Dress Code – Inappropriate Conversations, Gossiping, Language Online Training content ppt available in weebly

Level 1 Training SI Leader Essentials • Day 1: Orientation – Day 1 Agenda – Quick recap Goals & History of SI model – Important relationships – Overview Workshops (50 min. SI Model) • Starting Strong (on weebly) • Fostering Independence (on weebly) • Opening/Closing of SI Sessions (on weebly)

Level 1 Training SI Leader Essentials • Day 2: Content – Day 2 Agenda – Methods focused workshops • • Session Strategies (on weebly) Collaborative Learning (on weebly) Study Skills (on weebly) Session Planning (on weebly) – Afternoon mock sessions • Mock Session Roles*

Level 1 Training SI Leader Essentials • Day 3: Administrative – Agenda (on weebly) – Meet TRC Programs – Review important program and university policies • SI Program Syllabus – Establish weekly team meetings

Training Level II: Advanced SI Leader Training • Day 1: Content Day – Agenda – Fall 2016 Workshops • • • Spring 2017 Workshops Session Planning (on weebly) Advanced mock sessions (on weebly) Marketing (on weebly) Session Conflict Resolution (on weebly) Mock Sessions - Advanced • Day 2: Administrative day • • Enhancing Collaboration (on weebly) Brain Based Learning (on weebly) Marketing Agenda (on weebly) Through the SL Eyes (on weebly)

Individual Training • Combination of individual processing & training meetings with SDS I & Team Supervisor – Individual Leader Training Plan • • Give the SI leader manual Assign readings & tasks Establish training times Flexible yet structured

Training Assessment Pre - Semester Training • Training Evaluation Spring 2016 (on weebly) • Q 2: How well did the trainers ensure that you understood your job? – New Leaders: 100% (36) – Experienced Leaders: 100 % (33) Post Training (week 6) (on weebly) – What are some of the relevant strengths of your pre-semester SI leader training? • “properly planning an SI session and time management skills necessary to be a good SI leader” – What topics would you like to have more training on? • “session planning, schema activation, more mock sessions”

In-Service Training • Weekly SI Leader Meetings – Weekly training & collaboration with peers – Topics include: (all on weebly) • time mgt, note taking, exam preparation, text reading, stress mgt. , Affective Domain, VARK, effective communication, Bloom’s Taxonomy • Mid-Semester SI Training – Training around a relevant topic that affects multiple roles • Confidence in marketing, planning & facilitating (on weebly), True Colors

Break

Overview: Supervision • Team Structure • Session & Marketing Observations • Tracking Performance Measures • Progressive Discipline Policy • Promotion / Staff Development

SI Program Staff Director of SI Administrative Associate II Program Coordinator 3 Senior SI Leaders ~ 45 SI Leaders Program Coordinator PC Specialist 3 Senior SI Leaders ~ 45 SI Leaders Assistant Director (DT Campus) Student Development Specialist I 3 Senior SI Leaders ~ 45 SI Leaders

Session / Marketing Observation Process • Observations Types – Session Observation Record (3 -4 times/semester) (on weebly) – Marketing Plan (on weebly) • • Marketing Observation Form (1 -2 times/semester) (on weebly) Feedback focuses on collaborative learning implementation and goal setting – – Designed with strengths based focus Provides task-oriented suggestions Encourages leader reflection Incorporates leader-generated goals • Observation Goals (on weebly) • Observation Rating Rubric (on weebly) • Observation Summary (on weebly)

Tracking Performance Measures • Meeting Attendance • Office Hour Attendance • Session plan / Sign-In sheet submissions • Weekly session attendance measure / average session attendance – Administrative Tracking Spreadsheet (on weebly) – Administrative Rating Rubric (on weebly) – Leader Performance Summary

Position Guidelines & Progressive Discipline Policy • SI Leader Position “Guidelines” agreement establishes expectations – SI Leader Performance Guidelines • Progressive discipline policy cultivates transparency with employment decisions – Progressive Discipline Policy – Verbal/Written Warning Form

Promotion: Cultivating Senior SI Leaders & Graduate Assistants • • • The Role of Session Observations The Role of Contributions in Leader Meetings Interpersonal Skills / Schedule Availability Senior Leader Job Description Senior Leader Candidate Rubric

Program Assessment Program Effectiveness: Semester & Annual Reports Student Needs & Satisfaction SI Leader Training & Experience Evaluation

Semester & Annual Reports • Executive Summary – Highlight scope of operations – Students & Contact Hours – Effectiveness Measures • Course Impact Table – Organized by College – Detailed difference on A/B & D/F/W grade outcomes

SI Program Annual Report Link to 2014 -2015 Report • Program Operations Summary • Student SI Engagement Overview • Student Demographics & Disaggregated Impact • Course Results / Impact Summary • Session Observations • Connection to Strategic Initiative (i. e. , GRIP) • Recommendations

Program Assessment continued • Student Satisfaction Survey • Needs assessed through first week surveys & biannual core course grade analysis – First week survey form • SI leader training evaluations • SI leader focus groups

Contact Us • Maggie Floyd, Director SI margaret. floyd@utsa. edu (210) 458 -7116 • Tiffany Sullivan, Assistant Director SI tiffany. sullivan@utsa. edu (210) 458 -7089 • Erik Oviedo, Program Coordinator SI – Law School beginning Fall 2017