Shopping Centre Management Conference technology retails digital future

Shopping Centre Management Conference technology – retail’s digital future - March 2015

Shopping Centre Management Conference intu Properties plc - own & manage destinations

Shopping Centre Management Conference Gian Fulgoni - CISO - intu Properties plc Operational Technology

Shopping Centre Management Conference technology – retail’s digital future Everyone loves talking about technology !

Shopping Centre Management Conference technology – retail’s digital future What does the future actually look like for physical retailing Gartner Hype Cycle for Retail Technologies, 2014 Source: Gartner

Shopping Centre Management Conference technology – retail’s digital future What is reshaping the market place, affecting customers, retailers and property owners footfall dwell sales revenues

Shopping Centre Management Conference technology – retail’s digital future

Shopping Centre Management Conference intu’s digitally connected vision - shopper

Shopping Centre Management Conference intu’s Core network - enabling innovation - shopping experience Page 9

Shopping Centre Management Conference from vision to reality - digitally connected - holistic approach Ø Core / Wi-Fi installed & data being captured Ø Access Control Ø Customer Lounge Ø Large TV’s & Media Organisational Services readiness Ø Building Management System Ø Footfall counting & cameras Ø Refurb’s & Developments – working with the construction supply chain Ø 2 m Customer Records Ø CCTV Ø Digital Signage Ø Customer Service desks & Ø Events & Santa’s Grotto Exploiting the opportunity devices Ø Corporate systems & telephony Ø Collect Plus Ø Car Park System & Barriers, payment machines, ANPR & find my car

Shopping Centre Management Conference executional excellence - organisational readiness - Cyber security - Data Protection - Legal - Etc. Harvard Business Review - March 2015 - Scale / flexibility - 24 x 7 x 365 - Stakeholder buy-in - ROI - Organisational structure A recent survey of more than 400 global CEO’s found that executional excellence was the number one challenge facing corporate leaders. Its all achievable Q. Are you ready?