Shell Lube Analyst NEW Features Improved customer experience

Shell Lube. Analyst: NEW Features Improved customer experience November 2015 1

Contents § § § Introduction: Shell Lube. Analyst Overview of Enhancements NEW features in detail 2

Introduction: Shell Lube. Analyst is a unique oil & equipment condition monitoring program, supported by a robust database and a long history of technical expertise in oil analysis. Below some key facts : • 30 years of analysis experience with over 750, 000 samples per year • Over 60, 000 customers including many leading blue chip companies • Our database contains over 25 million datapoints, 500, 000 vehicles/ equipment, 700, 000 component • Over 25 labs globally, all ISO accredited and utilizing ASTM standards • Available in 95 countries and 20 languages. • Single database allows Reports to be available online, 24/7, from any location • Benchmarking of data between sites highlights potential improvement opportunities • Over 300 technical experts supporting local customers 3

Overview of NEW Enhancements A new, more friendly Lube. Analyst website! Launch: November 16, 2015 Main New Features: q q q q New Home Page: More Friendly, Easy to navigate A new Inbox system: Quick view of priority/urgent reports A new graphing package: For our more advanced users, dynamic graphing capabilities Sample Management (scheduling and reminder): Helping our customers plan effectively Automated sample label printing: Saving time, and money A new “explorer view” of customers’ equipment /components: Easy & quick search Favourites: Find your way to the items that are most relevant to your operation Browser compatibility enhancements: • IE 5, 6, 7 No • IE 8 –IE 11 Yes • Partial but not quoted. 4

New Features in Detail Re-cap of existing functionalities

New Home Page New customer friendly navigation with quick access to key functionalities (icons) 6

New Inbox helps you get to your urgent/priority results quickly, sort by condition. Your Inbox shows you all Samples completed in last 30 days. You can show the Sample results on the Component History screen. To view Samples Reports click View Report button. To create a Chart click the Graph button. 7

New Graphing package (advanced) A flexible graphing package. On the Component History screen check the Test to Chart and click the Graph button. Adjust the Y-axis if required. Click the Icon to alter the Y-Axis settings Name and Save Charts as Templates or Profiles Click Set-up button to change the Chart 8

Sample Management: Reminder Set the Sample Reminders to ON in order to get regular reminder emails that Samples are either overdue and/or upcoming 9

Sample Management: Scheduler & Automated Printing You can view which Samples are overdue and upcoming using the Sampling Scheduler function. You can also pre-print Sample Labels for any Component in the list ready to take the Sample. When this is done the Date Next Sample Due will be updated. Click Equipment or Component Description to View the machine details Check Sample Label and then Save & Print to produce preprinted Sample Labels for the Components 10

New Equipment/Component – Main data view is new quick way to list all your machinery, view the machinery details view the Component History, or click the green � add to your Favourites. Click Equipment or Component Description to View the machine details 11

Favourites Your Favourites is a reduced list of your machinery. It is a new quick way to review sample results on the Component History screen for critical machines, and from there to Chart test data. To remove from your Favourites click the red �. Click Equipment or Component Description to View the machine details 12

Dont forget our great existing functionalities. . . Our Lube. Analyst website allows you to register your equipment, manage your sampling and monitor results/trends of your operation in an easy manner, online, 24/7 - Helping you save MONEY Sample Management Register or modify sample Review all your recent Sample Reports Register/Modify Equipment You can register, view or modify all equipment /components Material Order Place a material order Track a material order Cancel a material order Sample Reports View Sample Reports Create Failure Analysis Reports 13