Sharing Our Stories Improving Our Service Declaring Our

Sharing Our Stories, Improving Our Service, Declaring Our Relevance Reviewing Assessment Data Creating an Assessment Rubric Passonneau & Lewin Northumbria Library Assessment Conference August 2011

Share our Stories, Proclaim our Value Question: Proclaim our Value What assessment is shared on our websites? � Problem: Is it wise; is it possible to standardized assessment activities and reporting? Sharing Our Stories Passonneau & Lewin Northumbria 2011

What is assessment? Assessment is the tool(s), the data, and the analysis that shapes continuous program improvement. Sharing Our Stories Passonneau & Lewin Northumbria 2011

What we did 1. 2. 3. 4. Review 124 Association of Research Libraries member websites Examine publically available assessment data Examine Data Sets � Service Quality � Information Literary (IL) � Organizational Data Create Data Points Sharing Our Stories Passonneau & Lewin Northumbria 2011

Results: Service Quality Benchmarking Sharing Our Stories Passonneau & Lewin Northumbria 2011

Results: Service Quality Professionally Recommended Sharing Our Stories Passonneau & Lewin Northumbria 2011

Results: In-house Service Quality � Organizational � Collections � Existing Data � Website data � Departmental data Sharing Our Stories Passonneau & Lewin Northumbria 2011

Results: IL Benchmarking Assessment ARL SAILS DATA 120 100 Number 80 60 40 20 0 Type of Data Present None Mentioned 103 14 Present with Data 7 Sharing Our Stories Passonneau & Lewin Northumbria 2011

Results: In-house IL Assessment Sharing Our Stories Passonneau & Lewin Northumbria 2011

Results: Organizational Data Sets Sharing Our Stories Passonneau & Lewin Northumbria 2011

Results: Organizational Data Sets Sharing Our Stories Passonneau & Lewin Northumbria 2011

Findings 1. 2. 3. 4. Data is all over the place No standards in reporting Most positions are relatively new Drive for accountability relatively new Sharing Our Stories Passonneau & Lewin Northumbria 2011

Recommendation Assessment rubric • Provides Process • Provides Standard • Provides Selfevaluation Sharing Our Stories Passonneau & Lewin Northumbria 2011

Rubric Self-Evaluation Assessment Rubric Target Indicators & Categories Category 1: Benchmark 1 Project Development Milestones 2 3 Capstone 4 Sharing Our Stories Passonneau & Lewin Northumbria 2011

Rubric Target Indicators & Categories Category 1: Project Development Question: Category 2: Project Implementation Category 3: Project Wrap-up Sharing Our Stories Passonneau & Lewin Northumbria 2011

Rubric Category 1: Project Development Benchmark 1 Question or assessment Developed a focused need is vague. question. Unclear where What is the to get data or question? how to create What is the need? data. Question: Milestones 2 Begins to define assessment question or need by correlating question to library need; . 3 Defines the scope of assessment question or need by correlating question to library need; to library strategic plan; to parent institutions strategic plan and goals. Capstone 4 Effectively defines the scope of the assessment question or need. Ties question to direct need in the library; to library strategic plan; to university strategic plan and goals. Sharing Our Stories Passonneau & Lewin Northumbria 2011

Rubric Category 3: Project Wrap-up Analysis Reporting Action plan Review Benchmark 1 Has not reported out the results and/or analysis of assessment project. Milestones 2 Has created preliminary report regarding the results and/or analysis of assessment project. 3 Creates a report regarding the results and/or analysis of assessment project. Capstone 4 Effectively creates a complete report regarding the results and/or analysis of assessment project and considers the audience for the report. Sharing Our Stories Passonneau & Lewin Northumbria 2011

Questions? Sharing Our Stories Passonneau & Lewin Northumbria 2011