Shared Services Ian Gallin Chief Executive West Suffolk

Shared Services Ian Gallin, Chief Executive

West Suffolk councils • Two separate councils with… – separate identities – individual and shared pressures – common goals and a shared will to manage the financial challenges

Principles of sharing services • • • Focus on outcomes Shift in organisational culture Involvement by members Investment into the opportunities Letting go of organisational boundaries but respecting individual sovereignty

Starting at the top • West Suffolk LT and SMT – Chief Executive, two directors and six heads of service – 21 service managers • Single staff structure delivering £ 3. 5 million year-on-year savings

Members working together • Shared Services Steering Group – Project direction and detailed overview • Cabinet – Joint Cabinet Planning – Aligned portfolio holder responsibilities – Joint portfolio holder for Housing • Overview and Scrutiny – Joint meetings for annual report, strategic plan and housing strategy

Vision and values • West Suffolk Strategic Plan – Families and communities, economic growth and housing • Families and Communities Strategy • Six Point Plan for growth • Housing Strategy • Rolling programme to align strategies and policies

The finances • • Medium Term Financial Strategy Cost sharing model Procurement Strategy Financial Procedure Rules and Contract Procedure Rules

Working for one organisation • • • Pay structure Terms and conditions Performance review scheme Job families Business partner model

Aligned systems and processes • Business Process Re-engineering (BPR) • Customer Access – Target Operating Model – Digital by default – System integration

Aligned systems and processes • • @westsuffolk. gov. uk www. westsuffolk. gov. uk Financial management system Customer Contact Platform Mi. HR Modern. gov IDOX Uniform And many more…