SHARED SERVICES CENTER SSC TASK FORCE OVERVIEW Ben
SHARED SERVICES CENTER (SSC) TASK FORCE OVERVIEW Ben Lowenthal Nico Washington 11/30/12 www. umbc. edu
Background Information • Taskforce Charge & Purpose • The UMBC campus community has identified the need to establish a strong platform of financial and administrative management that will sustain our current growth as well as future growth as we continue to thrive and expand. • Nico Washington, Ben Lowenthal – Co-chairs www. umbc. edu
What is a Shared Services Center? • A Shared Services Center (SSC) consolidates expert resources currently distributed through out the University into a centralized unit. • The service centers focus on administrative activities to increase service quality while positioning us for projected future growth. www. umbc. edu
Benefits of Shared Services Centers • Shared Services Centers will allow us to streamline, consolidate, and automate processes to leverage economies of scale. This will lead to: – Higher level expertise – Expert knowledge – Improved transactional flow – Use of technology to improve reporting tools – Re-engineering and standardizing current processes incorporating accepted best practices. – Improved compliance and audit results www. umbc. edu
Specific Benefits in Administrative Areas • Payroll and HR – Improve processing turnaround time and accuracy of charges. • Procurement and accounts payable – Proactive review and problem resolution. • Contracts and grants pre and post-award coordination – Expert knowledge of required regulations to assist with navigation of complex rules and policies and related compliance issues. • Financial management – Consistent review and monitoring of accounts. Proactive alerts to prevent over-expending of spending limits/budgets and/or approaching contract end dates. • Technology liaisons – Provide customer focused reporting. www. umbc. edu
Plan of Action • Identify existing models • Commission smaller workgroups • Consistent communication to campus (background, progress, recommendation, and plans) • Recommend Shared Services Center model(s) • Report Models to President, Provost, and Vice President Administration and Finance • Develop implementation plan www. umbc. edu
Progress to Date • Workgroups established – Communication – Implement campus communication plan. – Data – collect, survey, analyze, and review transactional, position, and benchmarking data. – Needs Analysis/Business Processes – review current administrative structure, process flow, and functions. – Shared Services Center Models – review various SSC models, advantages, and disadvantages. www. umbc. edu
More Progress • Taskforce and Work groups are meeting bi-weekly – alternating weeks • Campus update schedule for the Business Managers Group meeting on November 30. • Resource library with materials from University Executive Business Roundtable, NACUBO, and other higher ed sources. • Contacts established with peers that have implemented shared service centers. • Established internal UMBC website to report progress to campus. • Established taskforce my. UMBC group. www. umbc. edu
Timeline October 2012 – Taskforce and workgroups established; communication initiated November – December 2012 – Research, gather data, site visit. January 2013 – Initial recommendation to President, Provost, and VP, Admin & Fin. February 2013 – Initiate planning and implementation for FY 14 budget cycle. www. umbc. edu
Questions/Comments www. umbc. edu
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