Session 1 Understanding Self Introduction to Organizational Behavior

Session 1 Understanding Self & Introduction to Organizational Behavior

Understanding Self What do we mean by “Self”? Ø The self refers to a person’s “CONSCIOUS REFLECTIVE PERSONALITY” Ø A person’s sense of identity; the set of beliefs about; Ø what he or she is like as an individual. Ø It is based on Self-concept. ØIn Organizational Behavior (OB), the self-concept is very important. - One perceives a situation depending upon his/her self-concept. - Self-concept has direct influence on his/her behavior. “WHO YOU ARE MAKES A DIFFERENCE”

Understanding Self FORMATION OF THE SELF-CONCEPT • Built from information from others • Built from information from ourselves • Once a self-concept is formed, it is complex to change • How you view yourself and the way others view you can differ

Understanding Self 4 Dimensions of SELF-CONCEPT • Values - refer to your relatively permanent ideas of what is good or bad, worthwhile or not. • Beliefs - what you think is true based on logic. • Attitudes - refer to more specific application of your values. How you act. • Feeling - emotional responses to things such as events, people, places or situations

Understanding Self “HOW TO KNOW, WHO YOU ARE…” To decode, who you are, understand work on these; - Know your Self-image - Know your Ideal-self - Know your Looking-glass image - Know your Real-self The Key is; - Reduce the gap between your Perceived Self & Ideal-self to realize your; “Real-self” Psychometric Tools help you know “Who You Are…” E. g. , MBTI, Personality Tests, … etc.

PERSONAL JOURNAL & PORTFOLIO Personal Journal: Self-analysis (hand-written) Ø Ø Ø Schooling background College background Family information Major family/personal events and Life incidents Learning, motives, experiences at different stages in life & their reflection on your personality Ø Assessment of strengths & weaknesses Ø Professional goals, dreams, competencies Ø Constraints in achieving those goals & action plans for future PORTFOLIO: Self Assessment based on the instruments; Ø The Big 5 Model of Personality Ø MBTI, FIRO-B & Johri Window Ø Emotional Intelligence Ø Transactional Analysis & Ø Conflict Management Style

Session 2 Introduction to Organizational Behavior Organisational Behavior (OB) Ø An interdisciplinary behavioural science which studies the dynamics (processes) of organisations while relating processes of various human units Ø Human Units are: - Individuals - Roles - Dyads (Two Persons) - Teams - Inter-teams - Organizations and - Organization-environment interface

Precursors of OB • • • Robert Owen (1771 -1858) Munsterberg (1863 -1916) FW Taylor (1856 -1915) • Worker welfare Hawthorne Studies • Social environment Mc. Gregor (1960) (1930) • Motivation, participation • Scientific management • Theory X & Y

Levels of OB Individual Level Group Organization Level System Level 9

THE BASIC OB MODEL • Individual Level Variables - Biographical Characteristics: Age, Gender, Marital Status - Ability, Attitude, Values, Personality • Group Level Variables - The behavior of people in group is more than the sum total of all the individuals acting in their own way. - Group Dynamics • Organization System Level Variables - Like group, organizations are also more than the sum of their member groups. - Organizational Design & Structure - Culture - HR Policies Organization Systems Level Group Level Individual Level

Challenges faced by OB 1. Improving Quality & Productivity - Customer Focus, Internal Customer, Employee Empowerment & Continuous Improvement 2. Improving People Skills - Motivation, Communication & Teamwork 3. Managing Workforce Diversity - Fairness, Justice & Flexibility 4. The Challenge of Globalization - Working in Foreign Countries & Working with Multi-cultural Diversity

Challenges faced by OB cont’d… 5. Empowering the Workforce - Managers are giving-up Control & Workers are accepting responsibility 6. Coping with Temporariness - Nature of work keeps on changing, Organisation must respond to those changes 7. Declining Employee Loyalty - Workforce Motivation & Global Competition 8. Improving Ethical Behavior - Counselling, Protection Mechanism (Whistle Blowers), Codes of Ethics, Seminars, Workshops, and Training