Services and Warranty for Cisco Catalyst 2960 S

Services and Warranty for Cisco Catalyst 2960 -S, 3750 -X & 3560 -X Series Switches Confidential: For Cisco Internal and Partner Use Only Presentation_ID © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for distribution.

Important Dates Effective March 17, 2010: As part of the Borderless Network launch, Cisco® is introducing an Enhanced Limited Lifetime Hardware Warranty (E-LLW) on the new Catalyst® 2960 -S, 3750 -X and 3560 -X Series switches. These new switches will be covered by the existing software policy. Action Presentation_ID Date Channel Launch March 2, 2010 External Launch March 17, 2010 © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for distribution. 2

Catalyst 2960 -S and 3 K-X Series Overview Operational Excellence Pervasive Security Sustainability 2960 -S § Flex. Stack § Auto Smartports § Hardware diagnostics § Gig. E Full Po. E § 10 G SFP+ § Wired location § Identity § Catalyst integrated security features § Energy. Wise § Low power consumption 3560 -X and 3750 -X § Modular uplinks § Network services module § Tiered IOS § Full Po. E+ § Link security § Role based access control § Stack. Power § Redundant power supply and fans Strategic Intent Presentation_ID Workplace Experience § Aggressively compete § Leadership in platform/system innovation § Accelerate enterprise/commercial refresh © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for distribution. 3

Warranty and Software Policy § Cisco® Catalyst® 2960 -S, 3750 -X, and 3560 -X Series Switches will launch with an enhanced limited lifetime hardware warranty (E-LLW). § E-LLW extends warranty coverage and supports customers’ basic parts replacement and technical support needs. For comprehensive technical support, customers should add a service contract that meets their business requirements. § Original end user customers with Base IOS® software licenses are entitled to maintenance updates and bug fixes through the Catalyst software policy. § E-LLW is being made available at this time only on the 2960 -S, 3750 -X, and 3560 -X in response to customer needs in the segments served by these products. Existing wiring closet switches will continue to be covered by the Limited Lifetime Warranty (LLW). Presentation_ID © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for distribution. 4

Cisco and Partner Services for Next Generation Catalyst Fixed Switches Professional Services NEW § Cisco Services for Energy Management Manage and lower energy consumption, increase data center efficiency, and get the most from Cisco Energy. Wise software NEW § Cisco Trust. Sec Readiness and Deployment Service Help customers more quickly and cost-effectively deploy a fully integrated authentication and access solution § Cisco Network Optimization Service Build business success by improving network performance, preparing the infrastructure for change, and helping customers succeed with new technologies Presentation_ID © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for distribution. 5

Cisco and Partner Services for Next Generation Catalyst Fixed Switches Technical Services § Cisco SMARTnet Service Helps businesses resolve mission critical problems with direct access anytime to Cisco network experts and award-winning resources § Cisco Smart Foundation Service Provides entry-level support to small and mediumsized businesses to help them maintain network reliability and minimize disruption to business § Cisco Smart Care Service Accelerates quoting and helps partners and distributors differentiate and profit from the smart services model. Smart Care is only available as a collaborative service § SP Base Helps service provider customers improve productivity, increase operational efficiency, and extend the life of network assets. SP Base is only available directly from Cisco Presentation_ID © 2010 Cisco Systems, Inc. All rights reserved. § Software Application Support plus Upgrades Application support services are essential for keeping software applications such as Cisco Energy. Wise available, secure, and operating at optimal performance § Remote Management Services Simplify the ongoing management of Cisco Advanced Technologies, enhance business benefits, and significantly reduce Total Cost of Ownership (TCO) for customers § Focused Technical Support Provides priority network support services to expedite issue resolution and enhance operational efficiency This document is Cisco Confidential. For Channel Partner use only. Not for distribution. 6

Compelling Whole Offer Product, E-LLW, IOS Update Policy, and Services Hardware Warranty NEW Catalyst 2960 -S, 3560 -X and 3750 -X Series switches have Enhanced Limited Lifetime Hardware Warranty Software Policy Lifetime IOS software updates (Base image) Service Package More competitive SMARTnet pricing Cisco Services for Energy Management Trust. Sec Readiness and Deployment Service NEW Available at FCS. Announced to customers March 17, 2010 Presentation_ID © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for distribution. 7

Match the Buyer to the Right Product Buyer IT Strategist Best of Breed Bargain Buyers Presentation_ID Description § § Brand, experience End-to-end solutions Reliability, services Future proof (BN story) Product and Services to Position § Catalyst 3750 -X & 3560 -X § Professional Services § Support Services: Smart Care, SMARTnet, Focused Technical Support, Remote Management Service Reasons to Migrate § Business agility and continuity; global expansion § Deliver new services § Regulatory compliance § Lower operational complexity and costs § Energy management § Latest, best features § High performance and ease of use § Interest in systems capabilities § Catalyst 3750 -X & 3560 -X § Expanding volume and § Professional Services traffic § Support Services: bandwidth requirements SMARTnet § Maximum business uptime § Pervasive security § Optimized operations § § § Catalyst 3750 -X & 3560 -X § More for less—Cisco LAN Base or Catalyst value 2960 -S § Converged networks at § Support Services: Smart affordable price Foundation, SMARTnet § Lowest TCO § Simplify operations All-in price Low TCO, High ROI Included support Today’s needs © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for distribution. 8

Benefits to Customers § New switches will launch with services promotions that offer increased value to customers and reduce TCO § Improved SMARTnet pricing simplifies ordering and provides more competitive TCO § E-LLW helps optimize TCO by lowering the cost of entry into Cisco’s Borderless Network architecture § Combination of E-LLW and services deliver options to customers, allowing them to utilize the Cisco industryleading services that meet their needs Presentation_ID © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for distribution. 9

Benefits to Partners § More competitively positions the Cisco Catalyst 3750 -X, 3560 -X, and 2960 -S with improved TCO § Services attach rate metrics can only be positively impacted when a partner sells services on new switches § If a customer chooses not to buy services, attach rate metrics will not be negatively affected Presentation_ID © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for distribution. 10

LLW Compared to E-LLW Cisco Limited Lifetime Hardware Warranty Cisco Enhanced Limited Lifetime Hardware Warranty Cisco® Catalyst® 2960, 2975, 3560, 3750, and Express 5 xx Series Switches. Cisco Catalyst 3560 -E, 3750 -E, 4500 -E Series Switches sold on or after May 1, 2009 Cisco Catalyst 2960 -S, 3560 -X, and 3750 -X Series Switches Warranty Duration As long as the original end-user customer continues to own or use the product. (Fan and power supply are limited to 5 years. ) Hardware Replacement Advance replacement shipped from Cisco within ten business days. Actual delivery time depends on customer location Advance hardware replacement with next business day delivery where available. Otherwise, same day ship. Actual delivery time depends on customer location TAC Support Not included 8 x 5 coverage during local business hours for basic configuration, diagnosis and troubleshooting of device level problems for up to a 90 -day period Guest access only to Cisco. com Updates for Base IOS images as described in software policy* Devices Covered Cisco. com Access IOS Software Updates * IOS® Base maintenance updates and bug-fixes are entitled on Cisco Catalyst wiring closet switches through the software update policy. Warranty provides only that media is defect-free and the software substantially conforms to its published specifications. Presentation_ID © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for distribution. 11

Cisco Technical Services More Protection Than Warranty Service Element Duration of Coverage Cisco Technical Assistance Center (TAC) Support Online Support/ Web Access Advance Hardware Replacement IOS Updates Onsite Support Enhanced Limited Lifetime HW Warranty Cisco® Smart Foundation Cisco SMARTnet® Service As long as the original end-user customer owns the product or five years from announcement of Eo. L except for fan and power supply which are covered for 5 years Renewable one, three, and five year contracts, depending on product family 90 -days 8 x 5 access Business hours access to SMB TAC (access levels vary by region) 24 x 7 coverage for the duration of the contract period Unregistered access only Available through Smart Foundation Portal Direct 24 x 7 registered access Next business day delivery* as available, otherwise same day ship Next business day delivery as available, otherwise same day ship Next business day, 8 x 5 x 4, 24 x 7 x 4, 24 x 7 x 2 delivery options as available Updates and bug fixes for Base IOS software images provided through Catalyst software policy Base IOS updates and bug fixes provided through software policy Updates for any licensed feature set, including premium images No No SMARTnet Onsite Service option available * Cisco or its service center will use commercially reasonable efforts to ship a replacement for next business day delivery where available. Replacement product is shipped to same address as original product. Presentation_ID © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for distribution. 12

Catalyst 2960 -S and 3 K-X Series Switches Technical Services Recommendations Platform Target Customer Segment 2960 S-LL Bargain Buyer Smart Foundation / Cisco SMARTnet Service 2960 S-LB Bargain Buyer Best of Breed Smart Foundation / Cisco SMARTnet Service 3560 X-LB Bargain Buyer Smart Foundation / Cisco SMARTnet Service 3560 X-IPS Bargain Buyer Best of Breed IT Strategist Smart Foundation / Cisco SMARTnet Service 3750 X-LB Bargain Buyer Smart Foundation / Cisco SMARTnet Service Bargain Buyer Best of Breed IT Strategist Smart Foundation / Cisco SMARTnet Service 3560 X-IPB 3750 X-IPS § § Customers May Likely Choose the Following Service Offers Smart Care / SMARTnet / Focused Technical Support / Remote Management Service SMARTnet (and related services) cover hardware (chassis, interface cards and network service module) + IOS software All the services are available for each type of switch Smart Care and Remote Management Service are not available in all theaters Smart Care is only available as a collaborative service. Presentation_ID © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for distribution. 13

Presentation_ID © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for distribution. 14