Service provider Cient Service provider 100 consultancy Kmap

Service provider € Cient

Service provider 100% consultancy K-map Human capital I-map Client Structural capital 100% information Strategic taxonomy

The 3. 0 business development Positioning exclusive intelligence in the heart of the client dialogue is made into a strong tool in busisness sustainabilty and development. Multi-channeled and content rich, it outplays conservative connections via partners or accountmanagers. Strong revenues and Market responses show the way ahead for Governments how to plan for e-Government 3. 0 Service Industry 100% consultancy K-map Market intelligence & Social Media Based Client exclusive Interface Client Human capital Structural capital I-map 100% information

Four levels of client relation engagement: Client relation 1. 0 : Traditional Client Relation Client Serv prov e Serv prov Client relation 2. 0: e Engaged (interested) Client e Client relation 3. 0: e Participating (dialogue) Serv prov Client e Serv prov Client relation 4. 0: e Initiating (partnering) Client

Differentiation of added value of connected clients A B > The decision maker (Budget) Red 100% C > The influencer (incl. hipo’s) Orange 75% D > Client team member Blue 25% Client employee Violet 5%

II Added value of 3. 0 I REV 1 To contribute in order that revenue is SUSTAINED at current clients, at current levels, despite economics or competition. REV 2 To contribute towards development of additional revenue at current clients within one product group. IV REV III 4 To contribute towards the creation of revenue at NEW clients REV 3 To contribute towards development of additional revenue at current clients within other product groups, CROSS SELLING.

Four levels of engagement: Service 1 Service 2 Service 33 Service 4 Client relation 1. 0 : Traditional Client Relation % A, B, C, D 1, 0 e Client relation 2. 0: E- Engaged Relation % A, B, C, D 2, 0 e Client relation 3. 0: E- Participating Relation % A, B, C, D 3, 0 e 4, 0 Client relation 4. 0: E- Initiating Relation % A, B, C, D

Locations of past criminal events The 3. 0 Police force Income & education Debt and refinance data Ex conduct / rehab locations Children in social care By combing datasets from different gov. organizations, local maps have been visualized. • Police planning is enhanced • Decisions are made more rapidly. • Risks on flaws are reduced. • Face time or Street time is increased • Direct public access to maps is controlled Þ Improvement of security & Proven reduction of crime figures Youth hangout area’s Topographic map Pubs, disco’s, high schools, temp. events Controlled Access Multiple Sources

Stakeholder monitoring Schiphol airport Opinions Investors Airlines Suppliers Passengers Environmental groups Staff FD Local govt C National govt NR VK Politics Etc. s ite bs we lit ey Gr de tra ics ist log ion iat av ier ev Els ijd et /d HP N V Daily papers Trade & industry

Feasibilities 14 Anxxxxamide Beexx. N Cheexxxxing Enzyme Cholxxxxxxxptide Labelxxxxxflavours Deexxxxaste Novxxxx Prebiotic Lysxxxxdase Mooxxxx Peptides Mxxxx Nytaxxxxxnanas Nxxxxxn for flxxxer bxxxxs Nooxxxxxxxredients Waxxxxxnding Glxxxxpment 4 15 new w ne 2 t xis e 10 8 Intermed. 13 9 new 5 6 w ne new 3 ist ex exist capability 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) 14) 15) 7 1 new 2 ct 5 14 u od r p new 1 1215 6 13 market 4 7 113 8 12 11 10 9

Stakeholder intelligence Strategic intelligence Informed decisions Interface BI mgt. responsibility Info-S responsibility (visualisation, interaction, capturing) Supplier Intelligence (sourcing) Business Intelligence Customer Int. Client of client (CRM) (core process) Resource Intelligence Competitor Intelligence Market intelligence Knowledge base (KM) Science Technology Past future current Media Intelligence (comm. &PR) research Core process (business, environment, political) Stakeholder intelligence