Service portfolio management and access provisioning Sergio Andreozzi

Service portfolio management and access provisioning Sergio Andreozzi, EGI Foundation Contribution from: WP 2, WP 4, WP 5, WP 10 eosc-hub. eu Dissemination level: Public @EOSC_eu EOSC-hub receives funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 777536.

Outline EOSC-hub service portfolio - Service categories Service description template Internal services External services Joining the EOSC external service portfolio - Why join - Rules of participation - Onboarding procedure EOSC marketplace and order management procedure 22/01/2019

EOSC-hub Service Portfolio External The set of customer-facing services that are publicly offered by the EOSC Hub ● ● 22/01/2019 The EOSC-hub project governance does not control the functional evolution of the service The main control is on: ○ the verification of the compliance with the rules of participation ○ the interface with the EOSC hub according to the selected level of integration Internal The set of supporting services needed to operate the EOSC Hub ● ● These services need to fulfill the requirements to operate the EOSC hub The EOSC-hub project governance retain a high-level of control on the planning, design and release of the services

Basic information Contractual information Options Classification Performance indicators Order management Maturity Support info Access management Extension for the marketplace Base template Service Description Template * service category definition agreed with e. Infra. Central for the launch of the EOSC portal - will be evolved in the near future 22/01/2019

Service categories Processing & Analysis search and discover data, publications, tools Software, platforms and tools and end-user applications offered as-a-service and other resources useful for your research Training & Support Security & Operations Sharing & Discovery Data Management Service to manage your data Compute Access virtual machines, containers and job processing Storage use storage for your data Grow skills with specialised trainings or seek dedicated professional support identity management, security or management services to support the operations of your infrastructures research enabling services Networking Ultra-fast connectivity and ubiquitous access foundation services * the base template contains common attributes to the e. Infra. Central template, work on a common template is planned 22/01/2019

EOSC service portfolio: internal services Security & Operations 22/01/2019 Accounting Helpdesk ARGO SPMT GOCDB DPMT Marketplace SVMon Operations Portal BDII RC Auth EGI Check-In Wa. TTS B 2 Access

EOSC service portfolio: external services Sharing & Discovery (13) Processing & Analysis (13) B 2 Find Chipster GEOSS Web Portal DARIAH Science Gateway Virtual Language Observatory Dynamic On Demand Analysis Service . . . Security & Operations (2) B 2 Access EGI Check-In Fit. SM Training Infrastructure Compute (9) Storage (8) Data Management (10) EGI High-Throughput Compute EGI Online Storage B 2 Handle B 2 Drop B 2 Note TDS EODC Data Catalogue Service . . . EGI Cloud Compute Pa. N Faa. S. . . 22/01/2019 Training & Support (2)

Joining the EOSC-hub external service portfolio 22/01/2019

Why join as a service provider Promote service(s) and widen the user base Leverage shared functions for interacting with customers - e. g. order management, helpdesk, federated authentication Get statistics about access requests and customer feedback Access knowledge and best practices on services for research 22/01/2019

Rules of participation Broaden user base - the service is accessible by users outside its original community Common service description - service described with a common template with value proposition and functional capabilities Production ready - at least one service instance running on a production environment available 22/01/2019 Documentation available - release notes and documentation available Helpdesk available - for support, bug reporting and requirements gathering Service management alignment - alignment on the interface with the Hub depending on selected level of integration Order management via the Hub (opt) - order requests through the EOSC marketplace as additional channel

Main steps from the service provider viewpoint Submit the request via the EOSC Portal Fill the form available in the EOSC portal 22/01/2019 Information gathering Provide the service description and other information as requested by the EOSC onboarding team Validation Provide evidence of compliance with the rules of participation as requested by the EOSC onboarding team Publication Approve the publication of the service

Onboarding procedure: state diagram 22/01/2019

EOSC-hub marketplace and order management 22/01/2019

Relationship between the EOSC portal, the EOSC-hub based marketplace and the e. Infra. Central-based EOSC catalogue http: //www. eosc-portal. eu/ http: //catalogue. eosc-portal. eu/ 22/01/2019 http: //marketplace. eosc-portal. eu/

EOSC marketplace Platform where services can be: - Promoted Discovered Ordered Accessed 3 steps process for users - Authentication & registration - Product discovery and specification - Ordering and request processing 22/01/2019

Order management 22/01/2019

Summary of main results Established the service portfolio management process with the following elements Agreed service categories with e. Infra. Central Expanded the service description template Defined an initial onboarding procedure that is operational with related supporting tools Defined practical rules of participation Collected information about 74 services Contributed to the successful launch of the EOSC portal Established the ordering management procedure to handle service orders 22/01/2019

Future plans • Improve/automate the onboarding procedure based on the experience • Improve/automate service order procedure based on the experience • Unify service portfolio management across e. Infra. Central and EOSC-hub for the EOSC portal - Harmonise template Evolve service categories Unify process Create joint team • Improve service portfolio management tools 22/01/2019

Thank you for your attention! Questions? eosc-hub. eu @EOSC_eu