Service Performance Measurement System Intelligent Mail Barcodes MTAC

Service Performance Measurement System & Intelligent Mail® Barcodes MTAC – January 31, 2008 1

Topics for discussion: § Service Performance Measurement System § Comments to Federal Register Notice § Clarification to questions raised § Intelligent Mail Barcode § Federal Register Notice 2

Postal Regulatory Commission Order Numbers 48 & 49 “Request for Comments on Service Performance Measurement Systems for Market Dominant Products” 3

Comments addressed the following topics: § “Start-the-Clock” § Critical Entry Times § Exclusion Criteria § External Reporting System § Measurement Approach § Level of Reporting § Statistical Validity 4

“Start-the-Clock”: § Use mailer appointments to “start-the-clock”, wherever possible § Use scans to verify accuracy of contents § Specific “start-the-clock” events will differ; e. g. BMEU, Plant Dock (mailer transported), DMU, Delivery Units 5

Critical Entry Time: § USPS currently working to document by facility § MTAC Workgroup 120 to address communications issues 6

Exclusion Criteria: § USPS currently developing the business rules for exclusion § Exclusion rules will be finalized in consultation with PRC 7

External Reporting System: § Concerns expressed about the quality, reliability and security of data § The current contractor has extensive quality processes in place and 15 years of demonstrated performance 8

Measurement Approach: § Concerns about the number of reporting panelists related to cost § The number of panelists will be keep to the minimum amount needed to provide statistical validity 9

Level of Reporting: § Desire for diagnostic data for each mailing § Measurement system designed to provide a robust system that 1) Provides required reports to PRC; 2) Internal diagnostics for USPS; 3) Information for individual customers § Requests for measurements beyond established standards; e. g. Shape, Change of Address, Caller Box. § Measurement requires 3 data points – “Start-the-Clock”, “Stop-the-Clock” and a Standard for comparison 10

Statistical Validity: § Concern about Mailer adoption of Intelligent Mail® Barcodes § USPS agrees and will closely monitor adoption rates § Avoid use of EXFC as a proxy to FCM presort flats § USPS will monitor and explore other measurement is sufficient data exists 11

Service Performance Measurement System Questions And Answers 12

Intelligent Mail® Barcodes - 2 Options § Basic § Full Service 13

Intelligent Mail® Barcode Basic Barcode Service ID Type Mailer ID Serial Number Delivery Point ZIP § Apply an Intelligent Mail barcode on letter and flat mailpieces § Populate the relevant fields in the barcode ü Barcode ID with Optional Endorsement Line ü Service Type ü Mailer ID ü Delivery Point ZIP Code 14

Intelligent Mail® Barcode Full Service Barcode Service ID Type Mailer ID Serial Number Delivery Point ZIP § Apply an Intelligent Mail barcode on letter and flat mailpieces § Populate all the fields in the barcode ü ü ü Barcode ID with Optional Endorsement Line Service Type Mailer ID Serial Number Delivery Point ZIP Code 15

Additional Requirements for Full Service Option § § Intelligent Mail® Barcode for Trays/Sacks Intelligent Mail® Barcode for other Containers Electronic Documentation Appointment Scheduling 16

Intelligent Mail® Tray Barcode § Apply an Intelligent Mail® Tray barcode on tray and sack labels 17

Intelligent Mail® Tray Label for Trays and Sacks Current 10 digit Label ZIP Code Content Identifier Number (CIN) Label Source New 10/24 -digit Label Mailer ID Serial Number Label Type 18

Intelligent Mail® Container Barcode Apply an Intelligent Mail® Container barcode on labels affixed to Pallets, All Purpose Containers (APCs), Rolling Stock, Gaylords and other containers 19

Intelligent Mail® Container Barcode Current Label Application Identifier New Container Label Type Indicator Mailer ID Serial Number 20

Electronic Documentation • Postage Statement Wizard • Mail. dat® • Web Services 21

Electronic Documentation Must Include § Mail Owner and Mail Preparer identification § Intelligent Mail barcodes used in the Mailing on mailpieces, trays/sacks and other containers § Nesting Information: § How mailpieces are placed in trays or sacks § How mailpieces or tray/sacks are placed on pallets or other containers 22

Intelligent Mail Barcode Intelligent Mail Tray Barcode Pieces Tray Pallet Tray Intelligent Mail Container Barcode 23

Appointment Scheduling § Use Facility Access Shipment Tracking System (FAST) to: § Schedule Appointments for Drop-Ship Mailings § Schedule Appointments for Mailings verified at Detached Mail Units. 24

Feedback Written feedback by February 21, 2008 to: Manager, Mailing Standards, U. S. Postal Service, 475 L'Enfant Plaza SW, Room 3436, Washington DC 20260 -3436. Or imb@usps. gov 25