Service Oriented Libraries changing the conversation by design

Service Oriented Libraries: changing the conversation by design Kate Kelly, RCSI (Royal College of Surgeons in Ireland) HLG Conference Keele University, June 13 2018

Nexus 3: “service-oriented libraries – libraries shifting their strategic emphasis from collections to services. . ” Paradigm 7: “needs to be a more credible articulation of what the library is and does. . ” Context

Conversations about health libraries & space in the literature Decades Health Library Literature Health related literature Big Themes Representative Titles 1939 -1959 2 4 Army medical Library 1960 -1969 6 - Planning & Design 1970 -1979 16 4 Building projects New library buildings. . 14 part series in BMLA 1980 -1989 11 2 Building projects Planning a new medical library. B Doran, 1989 1990 -1999 23 13 Digital Transition Tomorrow's library: will it all be infrastructure? Ludwig LT. 1995 2000 -2009 10 - Identity Library as place: results of a delphi study. Ludwig LT, Starr S. 2005 2010 -2018 21 15 Loss of space Redefinitions The Armed Forces Medical Library. Roger FB. 1953 Planning and designing of medical libraries. Keys TE. 1969 • • • Case study on loss of space at… Spaces that support redefined roles of academic health sciences librarians Designing spaces for the networked learning landscape

International Trends in Health Librarianship Health Info Libr J. 2015 Dec; 32(4): 326 -31 Establishing partnerships 86 Shift from print to digital collections 67 Financial pressures 57 Education & Training Role of librarians - expanding 52 Professionalism (including future of profession) 52 Space/physical library – rethinking, redesigning 48 Librarians – skills needed (education/training needs) 43 Evidence- based medicine, nursing 38 Journals – concerns 38 Pressures on health science librarians 38 Librarian's role – changes 33 Social upheaval – impact 28 Library users – changes 3 Public/consumers Electronic health records 1

. Treadwell Library, MGH 1847 - Sept 2014 No building, no books

Where we’re going we don’t need books • “The newly redone library is vastly different from its former self in many ways. For one, it doesn't actually have any books. Instead there are computers, classrooms, collaborative spaces and a virtual cadaver. ” Building, no books

Integrated, some books http: //www. flagstaffbusinessnews. com/naus-growth-includes-phoenix-biomedical-campus/ University of Arizona, Phoenix, Health Science Library https: //www. kgmlighting. com/university-of-arizona-health-sciences-educationbuilding-/

RCSI (Royal College of Surgeons in Ireland) The statutory professional training body for surgeons and Ireland’s only stand-alone health sciences institution dedicated to the education and training of healthcare professionals.

RCSI 2017

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Stages of learning Spiral Curriculum - a metaphor Iterative revisiting - not just repetition Deeper each time Application becomes operational rigour Internalisation leads to comprehensiveness • Eventually leads to mastery • • 4. What is a spiral curriculum? Harden, Medical Teacher, 2009 5. Critical thinking in healthcare and education, Sharples et al. BMJ 2017 6. Changing face of medical curricula. Jones et al. Lancet 2001 Self-care & resilience Slide shared with permission of Judith Gilroy, Assoc Dir Academic Affairs RCSI

Evaluate, Create Mastery LIBRARY & STUDY SPACE Understand, Collaborate, LIBRARY & STUDY SPACE Analyse, Learner centric LIBRARY, ENTRANCE, CAFÉ 540 SEAT AUDITORIUM Knowledge as foundation GYMNASIUM Holistic self care SPORTS HALL Slide shared with permission of Judith Gilroy, Assoc Dir Academic Affairs RCSI

RCSI Library Service 15% Onsite 2016/1 Main Heritage Hospital

• 85% of the use of the library service is online. • We’ve a very small & shrinking print collection • What do we do? What are our core skills & knowledge? https: //www. positivelyaware. com/articles/conversation-sepoct-2017

RCSI Library Structure Penang Medical College Library RCSI Bahrain Library & Learning Resource Centre Library Services Education, Research and Clinical Support Library Services Delivery Customer Service & Communications Metadata and Content Management Library Systems Clinical Support Scholarly Communications & Research Support Heritage Teaching & Learning 3 Teams 32 Individuals (20. 5 FTE) Archives Special Collections

Space as service

Knowledge & expertise: top levels Query management Customer Service Excellence Managing access to spaces and resources Organising information Liaison with publishers and vendors Library Service Delivery E-resource licensing and access Engaging, partnering, collaborating Collecting, conserving, exploiting Advanced database searching Teaching and curriculum support Clinical information resources Education, Research & Clinical Support Open access and open science Research metrics and citation analysis Manuscripts, printed records Heritage Instruments, specimens, furniture, portraiture Digitising collections Search strategy design and support History of RCSI and medicine in Ireland

Strategically Aligned Services Transformative Learning Experience ü Embedded workshops, lectures, classes ü - evidence-based health care ü Assignment related referencing clinics ü Drop-in workshops ü End. Note classes ü ü Information Point ü ü Research & Consultation Service ü Spaces to support learning ü ü Experiential space for engagement ü ü Virtual learning spaces ü ü Collections – electronic & print ü ü ü Impactful Research Supporting Healthcare & Society Bibliometric profiling for: ü Clinical information service ü Individuals ü Clinical information resources ü Departments ü Literature searching for ü The institution ü Clinical guidelines Researcher workshops ü Systematic reviews Advanced literature searching Open access repository Copyright & licensing Open research data management Research supporting collections Customer Services Excellence Collaboration Systems for Resource Discovery Heritage – institutional fact checking & memory

Takeaways • Health libraries experience relevant to other sectors • Changing space changes the conversation about: – Roles – Purpose – Positioning • Health libraries: service & skill focus

“The loss of the expert literature search, instructional services, journal request, and interlibrary loan services had the most significant impact on study participants” Schwartz DG and Elkin PL. "Health Sciences Library Closings; A Context Sensitive Pilot Study. " Studies in Health Technology & Informatics 241. (2017): 21 -27.

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