SERVICE EXCELLENCE CONFERENCE 2016 Service Excellence 16 Service

SERVICE EXCELLENCE CONFERENCE 2016 #Service. Excellence 16

#Service. Excellence 16 WELCOME Susanne Clarke and Rachel Clarke

#Service. Excellence 16 CONFERENCE THEMES – FEEDBACK AND IMPACT Susanne Clarke – Head of Service Excellence

#Service. Excellence 16 Rachel

#Service. Excellence 16 IMPACT Professor John Fletcher, Pro Vice Chancellor, Research and Innovation BU

Service Excellence Conference 2016 Paul Mc. Gee Absolutely MAD for Service Excellence #Service. Excellence 16

SERVICE EXCELLENCE CONFERENCE 2016 Coffee Break - Let’s Network Coffee Break Service Excellence It’s What we do Feedback Impact #Service. Excellence 16

The Service Excellence Studio Insights into excellence Dr Jeff Bray, Faculty of Management – Waitrose Fellow David Biggins, Faculty of Management Paula Peckham, Faculty of Science & Technology Diana Leggott, IT Services Shane Wilson, Chartwells Professor John Vinney, Vice-Chancellor, Bournemouth University Drilling Systems RNLI

The Service Excellence Studio Reporter – Nat Hobby Field Reporter – Barry Squires Camera – Shaun Osborne Stunt coordinator – Rachel Clarke

Jack - Video

SERVICE EXCELLENCE CONFERENCE 2016 #Service. Excellence 16

Feedback to Fabulous Making a Difference through Research Relationships Paul Mc. Gee BU Connect!!! Centre for Excellence in Learning Evidencing the Impact of Process Improvement

Feedback to Fabulous BU Connect !!! Centre for Excellence in Learning Making a Difference through Research Relationships Evidencing the Impact of Process Improvement John Hogg Paul Mc. Gee

BU Connect !!! Centre for Excellence in Learning Evidencing the Impact of Process Improvement Feedback to Fabulous Making a Difference through Research Paul Mc. Gee Relationships

Evidencing the Impact of Process Improvement Centre for Excellence in Learning Paul Mc. Gee Relationships Making a Difference through Research BU Connect!!! Feedback to Fabulous

Evidencing the Impact of Process Improvement Paul Mc. Gee Centre for Excellence in Learning Relationships Making a Difference through Research BU Connect!!! Feedback to Fabulous

Paul Mc. Gee Relationships Making a Difference through Research Feedback to Fabulous Evidencing the Impact of Process Improvement Centre for Excellence in Learning BU Connect!!!

Service Excellence Conference 2016 BBC Spark: Lean at the BBC Gemma Tompkinson Dolly Gulliford #Service. Excellence 16

Service Excellence Conference 2016 Nat Hobby - PR and Corporate Communications Manager – BU Nat Chats to: • Matthew from Nat West • Aaron from National Air Traffic Services (NATS) #Service. Excellence 16

Afternoon Carousel Lunch in the Atrium 1 pm - 2 pm From 2 pm

Making a Difference through Research IMPACT Paul Mc. Gee Marconi LT KG 03 K 101 Feedback to Fabulous K 103 Evidencing the Impact of Process Improvement John Hogg Lunch in the Atrium – Excellence in hospitality showcase Centre for Excellence in Learning - featuring Careers & Employability CEL Room PG 30 a

Service Excellence Conference 2016 Lunch in the Atrium 1 pm-2 pm #Service. Excellence 16

Service Excellence Conference 2016 Ellie Mayo-Ward SUBU SU VP- Education

Service Excellence Conference 2016 Jim Andrews – Chief Operating Officer Bournemouth University #Service. Excellence 16 Introduced by, Ellie Mayo-Ward SUBU VP (Education)

#Service. Excellence 16 Presentations and content on the Staff Intranet SERVICE EXCELLENCE CONFERENCE Thank you