Service Development Alan Fricker Knowledge Library Service Manager

Service Development Alan Fricker Knowledge & Library Service Manager Newham University Hospital NHS Trust

It is a bad plan that admits of no modification - Publilius Syrus The LHL Service Development Group n Accreditation past - Helicon n Accreditation future? The NSF – “Align” n Who is who - Service Development Group n

LHL Service Development Group n n n Established summer 2007 – 3 meetings pa Guidance and leadership in SD Work to date: ¨ Getting going and making the link to National Group ¨ Helicon Accreditation programme ¨ Considered current services to patients & CAS ¨ Promotional materials ¨ National Service Framework

Accreditation under Helicon n n Encouraging good practice / improvement Raising profile in organisation 47 standards to evidence and an inspection Basic, level 1 or 2 or 3 (valid for three years) Live issues ¨ Not all inspected yet ¨ Early accreditations now ¨ All shall have prizes… ¨ Trust recognition lapsing (2004 start)

Align? National Service Framework for Quality Improvement (AKA – Align) n Just published (initiated 2006) n Modernisation / transformation / standardisation / homogenisation? n Quality Assurance not Accreditation n National standards – administered locally n

Align further n 5 domains ¨ Managing services, knowledge, risk and Information Governance ¨ Commissioning, finance, contracts and partners ¨ Human Resources and Staff Management ¨ Infrastructure, facilities and safety ¨ Customer Engagement

Fully aligned n n Corporate and Service Criteria Essential, Core or Developmental Full, partial, non and waived compliance Process ¨ Excel workbook ¨ Peer inspection ¨ Action plan for follow n n up See www. library. nhs. uk/aboutnlh/review SDG to consider next steps for London

Who is on the Service Development Group n n Richard Osborn (Chair) NCL ¨ ¨ n n ¨ ¨ n Diane Job James Riste n Morag Clarkson Sue David Angela Horrocks CHILL ¨ n Jane Coyte Paul Harrington Charlie Leppington SWL ¨ ¨ ¨ Alan Fricker Maureen Rouse NWL SEL ¨ ¨ ¨ Bev Chapman Sarah Panzetta NEL ¨ ¨ n Ray Phillips Others as required