Service Blueprint We started our Service Blueprint for
Service Blueprint We started our Service Blueprint for SQLDOT as a post-it based exercise and quickly became aware of multiple processes for SQLDOT
Service Blueprint We identified 3 user interaction processes for our service blueprint. 1. Access 2. Administrator and 3. Report Viewer 1. Access will map the process of gaining access to SQLDOT 2. Administrator will map the process of adding/updating records in SQLDOT 3. Report-Viewer will map the process of running SQLDOT Reports
Access In our Access blueprint we map the process of gaining access to use the SQLDOT Application Access to SQLDOT will be made by logging a call with our service desk and requesting the login account be made a member of the SQLDOT Active Directory group.
Service Blueprint Access SQLDOT Basic Customer Journey Specific Steps for Accessibility Print Touchpoints Aware Join Initial Launch Make a Member of Security Group Get SQLDOT Icon Screen Saver Advertisement Product Touchpoints Demo Staff and Partners Who Make It Happen Continue Leave Training Update, Modify Support Remove from Security Group Posters Virtual Touchpoints Face 2 Face Touchpoints Use Active Directory Infra Call Mgt System Training Trainer, Trainee, Developers, Print Room SQLDOT Web Application Active Directory Infra Call Mgt System Training Service Desk
Administrator In our Administrator blueprint we map the user experience of the administrator within the SQLDOT Application The Administrator will have access to both the ASP frontend for adding and updating records. The Administrator will also have access to add servers to the Power Shell Servers
Service Blueprint Administrator SQLDOT Basic Customer Journey Specific Steps for Adding/Updating Print Touchpoints Aware Posters Screen Saver Advertisement Product Touchpoints Demo Staff and Partners Who Make It Happen Use Continue Leave Add/Edit Records, Training Workshop Open SQLDOT Web Reports, Real Time Close SQLDOT Web Demo App in Browser Monitoring, Action application on Events Virtual Touchpoints Face 2 Face Touchpoints Join Print Records, Alerts, Monitoring Results SQLDOT Web App and MS SQL Server Reporting Services Print Records, Alerts, Monitoring Results Browser (IE, Firefox) Training Trainer, Trainee, Developers, Print Room Administrator, Support Administrator
Report-Viewer In our Report-Viewer blueprint we map the process of running reports from the SQLDOT Report Viewer Report Viewing will fill a need of the Project Managers, Technical Services and Service Desk Support Staff. For these groups gaining quick access to the information in SQLDOT is of importance
Service Blueprint Report Viewer SQLDOT Basic Customer Journey Specific Steps for Viewing Reports Print Touchpoints Virtual Touchpoints Product Touchpoints Face 2 Face Touchpoints Staff and Partners Who Make It Happen Aware Join Training Workshop Open SQLDOT Web Demo App in Browser Use Continue Leave Run report with desired Parameters View Report Close Report Page, Close Browser Posters Screen Saver Advertisement Print Report MS SQL Server Reporting Services Browser (IE, Firefox) Training Trainer, Trainee, Developers, Print Room Support Staff, Project Managers, Server Support Database Support Staff Demo User
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