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What is the Servant Theory? • Started as an ancient philosophy • Introduced in 1970 by Robert Greenfield in his essay, The Servant as Leader • “It begins with the natural feeling that one wants to serve first. Then conscious choice brings one to aspire to lead…” • Adopted by the most successful companies of the world • 10 Characteristics
10 Characteristics of Servant Leader �Listening �Empathy �Healing �Awareness �Persuasion �Conceptualization �Foresight �Stewardship �Commitment to the grow of People �Building of Commitment
Strengths �A long-term concept to live and work and therefore has the potential to influence the society in a positive way. � The exemplary treatment of employees leads to an excellent treatment of customers by employees of the company and a high loyalty of the customers. �High employee identification with the enterprise. �develops of an excellent corporate culture �Leaders of a company define themselves by their significance to the people. �Improve the return on investment of staff, in all economic sectors.
Weaknesses �There very are few �It is long-term and takes time to implement
Companies � � � � � SAS (#1 on the list of Best Companies to Work For) Wegmans Food Market (3) Zappos. com (6) Nugget Market (8) Recreational Equipment (REI) (9) Container Store (21) Whole Foods Market (24) Quik. Trip (34) Balfour Beatty Construction (40) TD Industries (45) Intel (51) Aflac (57) Marriott International (71) Nordstrom (74) Men’s Wearhouse (87) CH 2 M Hill (90) Darden Restaurants (97) Starbucks (98)