Separation of stock in categories and locations 9152020

Separation of stock in categories and locations 9/15/2020 1

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Ergonomic considerations

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REQUIREMENTS OF A GOOD DISPENSING ENVIRONMENT The dispensing environment should: 1. BE CLEAN 2. BE ORGANIZED 3. HAVE A SUFFICIENT SPACE 4. TEMPERATURE AND HUMIDITY CONTROLLED 5. NO LOUD MUSIC PLAYING, GOSSIPING, TALKING OR TELEVISION 6. HAVE MEDICINES STORED IN AN ORGANIZED WAY ON SHELVES 9/15/2020 7

ADVANTAGE OF A GOOD DISPENSING ENVIRONMENT • Reduces dispensing error • Reduces fatigue among pharmacy staff • Enhances services • Improves the image of the pharmacy • Increases clientele • Increases speed • Creates a professional image 9/15/2020 8

MANAGING EFFECTIVELY THE DISPENSING PROCESS AND ETHICAL CONSIDERATIONS 9/15/2020 9

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Final Checking of Medicines When Dispensing • • Do not hand over medicines in a sealed box, envelope (X) without checking them with the patient or her/his rep. Even when a patient has been on the same repeat prescription for many years, it is still worthwhile checking that the medicines being dispensed are what is expected and that the patient is not experiencing any problems using their medicines. proactively ensuring that the patient can open and use their medicine as intended; identification and management of side effects of medicines.

Importance of SOPs in managing effectively the Dispensing Process

Oh dear, you forgot; this is Ramadan, I eat once at night. So how many times should take this medicine? Take this medicine three times a day after meals It is best to bring your sexual partner so that you can be both be cured Yeah, that one! 9/15/2020 Which one? The one I see once a year when in vacation; the one I see during summer break; the one who comes only when I am paid or the one who believes that she owns me? 18

Pharmac ist Dispensing Compounding Calculations Equipments in working order Materials are from Recognized Pharmaceutic al manufacturer Maintaining good records SOP STAFF Labelling regulations. . are part of QMS PATIENT 9/15/2020 19

Sample Dispensing SOPs-Group Discussion • . . Documents2017 -Dollars Projects 2017Independent InitiativesSample Dispensing SOPs. doc • Each team to read all SOPs but report on 2 SOPs: Report on the following: 1. Is it realistic- you can relate it to your own practice 2. What is good? What is bad? What is missing?

What should be done-PDCA Model